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“Comments on the Courtyard by Marriott i 75 Chattanooga Tn”

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Courtyard Chattanooga at Hamilton Place
Ranked #16 of 97 Hotels in Chattanooga
Certificate of Excellence
GreenLeadersGold level
Nashville, Tennessee
Level 1 Contributor
3 reviews
“Comments on the Courtyard by Marriott i 75 Chattanooga Tn”
Reviewed September 12, 2012

My family stays at this Courtyard numerous times a year as our daughter attends UTC.
We have found the property to be excellent in all aspects with well maintained public areas and fine guest rooms. The best quality however, is the well trained and very attentive staff. From the front desk to the housekeepers to the engineer and the Bistro staff, we have always enjoyed great service and friendly interactions.

I would highly recommend this Courtyard to both pleasure and business clients.

Scott & Lisa Alden Nashville, Tennessee

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alden52149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Courtyard Chattanooga at Hamilton Place, responded to this review, September 21, 2012
Thank you so much for your business. We appreciate your kind words and look forward to your next trip in to see your daughter. As always, let us know if we can ever be of assistance or do anything to make your trip more enjoyable.
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403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2012 via mobile

I guess I was expecting more, which left me a little disappointed. Allison was great at helping me get situated and I could not have asked for more from her. The hotel was the issue. Firstly, there was no elevator since the hotel only had two floors. The room looked okay, but was nothing special. I had to switch rooms because of a malfunctioning toilet. They gave me a room directly above that one and that room had toilet issues also. Maintenance said it was a plumbing problem inside the wall. Other than this, the lobby had a clean appearance and the staff was nice.

Stayed August 2012, traveled with family
Helpful?
Thank Raymond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Courtyard Chattanooga at Hamilton Place, responded to this review, September 11, 2012
You should expect more when you stay with us and I am sorry we left you disappointed in us. I am glad Allison helped you get situated well. Unfortunately we can not change the design of the property, but we do provide complimentary luggage assistance to anyone going to the second floor because we realize for some they may require it. I am very sorry that the plumbing was not working properly at that time. We have since corrected the problem. Please contact me directly and I will be glad to address your concern personally. We value your business and your candid feedback.
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Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2012

The staff was nice and very professional but the room was wet from the faulty AC. I have severe mold allergies and I've been sick for two days now. The hotel looks really seedy from the outside but has been nicely renovated inside...too bad the AC wasn't replaced. I actually had to go sleep in the car at 4am because I couldn't breathe. I travel often and I've never had to do that.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BentonFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Courtyard Chattanooga at Hamilton Place, responded to this review, September 11, 2012
I am so sorry that we failed to exceed your expectations during your recent stay with us. If you can reach back to me here at the property so I can speak to you so I can address personally. As I mentioned to another family we have replaced the units in question. We appreciate your business and do not want to lose you as a guest. We make all efforts to catch potential issues before our guests do, but just like home, sometimes things just quit working correctly unexpectedly. I am sorry we did not catch this one. We are very excited to be currently working on a beautification project for our property. This entails waiting for October planting season and then taking the next six months over winter to do some really exciting things with our landscaping to match as you mentioned, our new renovation inside the building. Thank you for your feedback. I look forward to speaking with you when you have time. I assure you we will make this right by you.
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Knoxville, Tennessee
Level 6 Contributor
235 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 23, 2012

This hotel is so convenient to everything. Good restaurants and great mall. The staff is exceptional. Everything would have been perfect except our room was WET! The moisture from the air conditioner made everything in the room damp - our clothes, the bed linens, everything. I called the front desk & they sent a maintenance man who brought us a large floor fan. Well, it was near 90 degrees so the fan was ok for a short while and then we spent a miserable, hot night. When we checked out, I asked to speak to a manager. Allison on the front desk said she was the acting manager. She wrote the info & said she would pass it along. I don't know what needs to be done to remedy this, but I wonder how much of a health hazard it is to not have proper air circulation from an AC. I don't think the staff was really equipped to handle the problem. As I said, the staff was wonderful. The room was clean. The dining area very nice. Location great. But I wouldn't chance staying here again with the room problem.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knoxtntraveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Courtyard Chattanooga at Hamilton Place, responded to this review, September 11, 2012
I am so sorry that we failed to provide you with a comfortable stay. If you can reach back to me here at the property so I can speak to you. I want to make sure we make this up to you. We have replaced that unit and a couple more that we found that were not performing to standard. We appreciate your business and do not want to lose you as a guest. We make all efforts to catch potential issues before our guests do, but just like home, sometimes things just quit working correctly. I am sorry we did not catch this one. I did also share with my team the wonderful comments about our staff service. Thank you. I look forward to speaking with you when you have time. I promise we will make it right if you give us the chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 19, 2012

We were on a 3 day road trip and this was one of the hotels off the I-75. The place was fantastic and very reasonably priced (we paid $129). The rooms were clean and modern and the place had all of the amenities. The staff were also extra helpful...much more than other places I have stayed.

I think this is a perfect place for a family to stay. It is also right next to a full mall and lots of nice restaurants and it's just off th I-75.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anwar1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Courtyard Chattanooga at Hamilton Place, responded to this review, August 27, 2012
Thank you so much for your business and taking the time to lend your feedback. I am glad we met your expectations. Please reach out to us when your travels bring you back this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level 5 Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 4, 2012 via mobile

I can't say enough nice things about this hotel. Smart, up-to-date interior including our room. The hotel was clean, it had comfy clean beds, crisp sheets and not a cob web or dirt in sight. We came over from Nashville to do a little Christmas shopping and cut a Christmas tree up on Lookout Mountain. The hotel had a very helpful and friendly staff. We'll certainly stay here again.

Stayed November 2011, traveled with family
Helpful?
Thank Steven E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Courtyard Chattanooga at Hamilton Place, responded to this review, August 6, 2012
Thank you for still thinking of us nine months later! November is around the corner already. Please reach to us to help you with your reservation if you plan to get a fresh tree from Lookout Mountain again this year. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 1, 2012

We came with a huge group recently (12 people) and scooped up the last remaining rooms of this fine hotel. It was last minute, and our group requires certain amenities in each room (fridge and microwave). The staff rallied together to get all of our rooms ready in a jiffy.

Throughout the stay we got to know a few of the people that worked there and all were very helpful. Allison was great behind the front desk and extremely helpful with whatever we needed. Sullivan got me a fan on the last day when the A/C unit went out. The rest of the staff was so friendly, which on a long stay can be the difference maker.

The rooms are a pretty standard size and the whirlpool room was a nice bonus for the property. It is near plenty of places to eat and have a drink. And for those that don't like to venture out, they have a satisfactory bistro that serves star buck's and beer.

In the end, it was the service that won us over. I would stay here again in a heartbeat knowing we are in such professional hands.

Room Tip: Get a room on the first floor. They have no elevator.
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick C, General Manager at Courtyard Chattanooga at Hamilton Place, responded to this review, August 6, 2012
Thank you for taking the time to let us know how we did during your group's recent stay. We really enjoyed having you and your team here. I have shared your comments with Allison and Sulli as well as the rest of our team. We are very proud of them for shining through on your behalf. If you or any of your team are ever back in Chattanooga again please know that we would love to have you here with us again. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chattanooga at Hamilton Place

Property: Courtyard Chattanooga at Hamilton Place
Address: 2210 Bams Dr, Chattanooga, TN 37421-6047
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Chattanooga
#13 Business Hotel in Chattanooga
#20 Romantic Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chattanooga at Hamilton Place 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Courtyard By Marriott Chattanooga i-75 Hotel Chattanooga
Courtyard Chattanooga i 75
Chattanooga Courtyard
Chattanooga Marriott

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