The hotel was close to shopping and restaurants and right off I-75. It's some distance from downtown and Lookout Mountain, but I would stay in this area again. After checking in, we found the toilet to be very low. We requested a change to a handicapped room, and one was provided with no problem. The room appeared clean, and the bed was very comfortable. The bathroom lighting was very poor, and we had a constant sound of running water in the bathroom (such as an overflowing bathtub above us). The rooms were supposed to be equipped with a microwave and refrigerator. The first room had a microwave but was missing a refrigerator. The second room was missing a microwave and had a refrigerator that didn't work. When we questioned the front desk about it, we were informed that they were in the process of remodeling; and not all rooms had all equipment. They did not offer to provide equipment from another room. There was no heat in the room. There was a burning smell when it was turned on, so we turned it off. We informed the front desk of the problem. We had reservations for two nights at this place. When we returned to the room the second night, we were locked out and had to go to the front desk to have the keys reactivated. I expressed my dissatisfaction regarding this stay with two different hotel personnel but didn't get a response from either one. I guess they would prefer to ignore any problems or dissatisfaction. Watch this place! Upon checkout, the receipt they gave me showed a charge of $9 more per night than what I was quoted and which I had initialed on the paper when we checked in. I pointed this out, and they were prompt in confirming the price difference and changing it. They are in the process of remodeling, and they do have comfortable beds and large screen tv's; however, at this point, I would stay somewhere else, at least until they have completed the remodeling.
- Official Description (provided by the hotel):
- Our hotel recently underwent an extensive renovation, with many attractive and practical improvements. We are located on Shallowford Village Drive just off I-75 exit 5. The Comfort Inn & Suites(R) in Chattanooga, TN is a 100% nonsmoking hotel just a short walk from Chattanooga's largest shopping venue, the Hamilton Place Mall. A refrigerator and microwave are standard in all the rooms. Additionally, each room holds a coffee maker, hair dryer, iron, and ironing board. Our large suites include an extra sitting area, a work desk, sofa sleepers. Also available are rooms with large whirlpool tubs. Large, flat screened television sets with expanded cable service as well as access to a wireless, high-speed Internet connection are available free of charge in every room and suite. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Chattanooga
- Comfort Inn And Suites
- Comfort Inn Chattanooga
- Chattanooga Comfort Inn