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“Wonderful hotel, fantastic customer service” 5 of 5 bubbles
Review of Residence Inn Chattanooga Downtown

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Residence Inn Chattanooga Downtown
Ranked #36 of 96 Hotels in Chattanooga
BAY CITY
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful hotel, fantastic customer service”
5 of 5 bubbles Reviewed October 4, 2011

I stayed at the Residence Inn with my family for four days last week and we all had a wonderful stay. The room we had - a suite - was well-equipped, spacious, super clean and comfortable. The bed was great, the living room was really comfortable and the room was so quiet (I know we had neighbors but we never heard them.) The pool area was clean and very nice. The hotel is within walking distance to so much downtown. The breakfast each morning was really delicious but what I couldn't get over was the customer service! Everyone we encountered was friendly, helpful and welcoming. We were truly sorry to leave Chattanooga. Can't wait to go back!

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Branigan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed September 27, 2011

During a weekend trip to Chattanooga, we hardly ever had to get in our car. This hotel has a prime location downtown and is within an easy walk to almost everything.

I know a family with two toddlers is not exactly the target market for a Residence Inn, but we were made to feel welcome, and service was prompt and friendly from arrival to departure.

The room was updated and adequate for our needs. The front desk provided a pack-and-play for our younger child; the other slept on the sleeper sofa. I do wish we could have had a king-sized bed for my wife and me in our studio suite.

My family often chooses Hampton hotels, so staying on a Mariott property was new for us. My only gripe was that the price seemed a tad high. But given the location, I understand the nature of the hotel business. And I would gladly pay the premium to stay here instead of other family places like the Choo Choo... Not that I have a fault against the Choo Choo... It's just that the Residence and nearby competitors are much better-located.

  • Stayed September 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TideTraveler98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kawartha Lakes, Canada
Level Contributor
307 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed September 8, 2011

We arrived by motorcycle in the pouring rain. We were early and our room wasn't ready. Georgia, the front desk person, made a call to housekeeping to see if they could speed up our room (a 2-bedroom suite) and went to get us towels. Those towels were greatly appreciated. Our room was ready very shortly there after.

The 2-bedroom suite was excellent. 2 nice size bedrooms, each with their own bathroom. Living area was a bit on the small size but perfectly adequate.

The location of this hotel is great if you need to be downtown. It's less than 2 blocks to the Tennessee Aquarium and just across the street from the visitors' centre and the free shuttle.

Breakfast every morning was very good. Variety changed each day. On Monday, Tuesday and Wednesday evenings they have a social time in the lobby and serve a light dinner with pop (soda) and beer. The first night we were there it was pulled pork sandwiches....very good. The next night was Italian....not as good but okay.

In general, the staff were friendly and efficient. Georgia always had a smile on her face and was happy to answer all our questions.

This was our first stay at a Resdience Inn and we will definitely consider returning to this chain.

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LastMango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 11, 2011

If you are looking for a hotel which is close to all the happenings in Chattanooga, this is the hotel to select. Everything about the hotel is new and clean. It is located right behind the ball stadium. Downtown Chattanooga is ideal for a family or a couple...so many things to experience. Staff at this hotel is outstanding. Happy Hour is one of the best I have seen.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Smokeytn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
78 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed July 28, 2011

The Residence Inn Chattanooga downtown is just a
Few blocks from all the attractions in downtown Chattanooga. Hotel is quiet, suites are comfortable, spacious. We had a two bedroom which has a living room, full kitchen, pull out king sofa, two bathrooms! Huge breakfast waffles, muffins, eggs with toppings, just an excellent choice. I can't imagine a better place ton stay here in Chattanooga...we felt very lucky tonhave found his place!

Room Tip: Get a suite with a kitchen for a longer stay
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mskrisanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 10, 2011

Great location for Riverbend series and to Downtown and the Parks. Residence Inn does it best Big rooms with full kitchens, happy hour some evenings, and the best hotel breakfast around. Dog friendly too:)

  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aberiksen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed April 12, 2011

We stayed in a one bedroom suite for one night while on an overnight trip to Chattanooga. I cannot say enough about the location of this hotel. You can throw a rock at the baseball stadium. You are within a 5 minute walking distance of all the downtown attractions and restaurants. The Discovery Museum and IMAX theater are right next door as well.

As for the hotel itself, the room was perfectly clean. The free breakfast was a definite plus, and had anything you could possibly want to eat. Bagels, cereal, eggs, toast, etc. The free beer during happy hour from 5:30-7:30 was also a big plus.

Any future trips to Chattanooga will include a stay at this hotel.

Stayed April 2011, traveled with family
Helpful?
Thank Nole95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chattanooga Downtown

Property: Residence Inn Chattanooga Downtown
Address: 215 Chestnut Street, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chattanooga Downtown 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
Residence Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Residence Inn

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