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“Amazing Service and Hotel!” 5 of 5 bubbles
Review of Holiday Inn Express & Suites Caryville

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Holiday Inn Express & Suites Caryville
Ranked #2 of 4 Hotels in Caryville
Certificate of Excellence
Dunedin, Florida
1 review
“Amazing Service and Hotel!”
5 of 5 bubbles Reviewed December 27, 2013

I stayed in a suite for two weeks at this hotel. It is new and well taken care of. The staff is friendly and very helpful. The staff goes above and beyond to make sure you have everything you need! The manager Joe really takes pride in his employees and the property. The breakfast was fresh and hot, the rooms were amazingly comfortable, the gym was roomy to work out in, and the laundry facility was clean and well maintained. I worked in the lobby for several hours uninterrupted, and even played cards with some other patrons due to the cold weather outside. I felt like I was at home away from home!

Room Tip: The suite is roomy and has some extra storage for dry food items, and extra places to sit if you are...
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  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Holiday Inn Express & Suites Caryville, responded to this review, January 8, 2014
Sharon,
Thank you so much for staying with us and for your kind words regarding your stay. We are so happy you found the Holiday Inn Express & Suites Caryville to be a little piece of home away from home. We look forward to seeing you again the next time your travels bring you to East Tennessee...We may even have a name tag just for you :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    108
    23
    4
    2
    1
See reviews for
55
37
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Reno, Nevada
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

I travel for work and stay in hotels an average of 4 nights a week. This is the nicest Holiday Inn Express that I've ever stayed in. And it is a nice hotel PERIOD. As you can see I haven't been moved to review a hotel in about a year or so. So to see me take the time to review it should tell you a lot. Clean. Very courteous staff. Very modern and nice furniture and architecture.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ObjectiveWords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Holiday Inn Express & Suites Caryville, responded to this review, December 27, 2013
Thank you for your wonderful comments regarding your stay with us at the Holiday Inn Express & Suites Caryville I-75. Wow...We are so appreciative. We will continue to work hard to provide exceptional service to every guest every time, and stay in the "top, top ranking." We look forward to seeing you the next time your travels bring you to East Tennessee.
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Clarksville, Tennessee
Level Contributor
746 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 623 helpful votes
5 of 5 bubbles Reviewed November 22, 2013

While visiting Knoxville, my husband and I stayed at the HIX Caryville hotel. It was wonderful! We first noticed how new and clean the entire place was. The breakfast area was awesome. It looked like a nice restaurant with some booths, tables, etc. The breakfast attendant was friendly and very helpful. She got ice cubes for my husband's tea which was too hot and asked if we needed a "to-go box" Because we are Priority Club Members, we were upgraded to a wonderful suite on the 4th floor. It was big and spacious. The halls were extra wide which nowadays you do not see. That was nice especially when you have a luggage cart. I was a little disappointed with the desk person who did not acknowledge our Priority Club status. Usually, we are given a goodie bag but we are always thanked for being a club member. This did not happen at this hotel. In fairness to the gentleman attendant, he was very polite and super efficient and thanked us for staying at the hotel when we checked out. This is the very best HIX hotel we have ever stayed at. We have been traveling on business for approx. 40 years and usually stay at the Holiday Inn. We have only experienced several problems staying at HIX independently-owned hotels who seem to cut on services, especially cleanliness in the rooms. We avoid those hotels at every cost. I recommend this hotel and we sure will be back.

Room Tip: We stayed at either room 416 or 417 which was a spacious suite. Lovely! No noise. Great mattress...
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  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MaryannF650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Holiday Inn Express & Suites Caryville, responded to this review, November 26, 2013
Thank you so much for your kind words regarding your stay at the Holiday Inn Express & Suites Caryville...We are so grateful you chose to stay with us and we are glad you got to experience the best thing about our hotel. Our team members...We apologize for not recognizing your reward membership, but we will definitely use this information to improve the quality of the service our team gives to guests like yourselves...We look forward to seeing you the next time your travels bring you to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

Could not make it driving to Knoxville so stopped at Caryville & glad we did. Hotel new, modern, spotless. Good breakfast. Knew nothing about the area but map in lobby gave us the idea to sightsee the next day and glad we did. Such a nice stay that we stayed in a HI in Asheville NC as we continued our trip.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cynthiakm3016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Holiday Inn Express & Suites Caryville, responded to this review, November 6, 2013
Cynthia...Thank you for staying with us and for taking the time to compliment about your experience. We are so glad you found us and hope that if your travels bring you back to East Tennessee you will stay with us again. Again thank you :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

We are IHG rewards members and usually stay at full service Holiday Inns, but found this hotel on Yelp.

This is a fairly new Hotel in keeping with the new Holiday Inn and Express design. The property was an old historical building that has been transformed into a beautiful new hotel. I remember staying here when it was the Christmas Tree Hotel in the 80s with my dad.

Talk about recycling! Good job, somebody!

The rooms were clean and had lots of room. Seriously, they don't make hotel rooms this big anymore.

Its back off the highway so it is quiet. Stayed one night and enjoyed our stay. Would recommend this hotel for road trips or business.

If you get a room on the top floor you can see the lake.

Room Tip: Top floor Lake View.
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Holiday Inn Express & Suites Caryville, responded to this review, October 31, 2013
Thank you Ktown for your kind words about your stay at the Holiday Inn Express & Suites Caryville...We appreciate you staying with us and hope to see you again the next time your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 28, 2013

Of course the hotel is new and you would expect clean and comfortable, However when the front desk associate makes you feel special as you walk in the door, that is a professional touch! We had questions and Elliott took the time to personally make certain that we were totally satisfied! The amenities are super nice however the attention to detail by all the staff was a differentiator from the previous two nights at other Holiday Inn and Suites locations.

We will make certain that we plan future trips to allow us to enjoy this hospitality again

Room Tip: The king suites are roomy and add a nice touch after a day of travel
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Holiday Inn Express & Suites Caryville, responded to this review, October 31, 2013
On behalf of Elliot and our entire team at the Holiday Inn Express & Suites Caryville thank you for your comments on the service you experienced during your stay. As a guest, YOU are the only reason we are here. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosebush, Michigan, United States
1 review
5 of 5 bubbles Reviewed October 24, 2013

One of the best hotel experiences yet, if not the best, the room was spotless, the beds were plush and pillows were plush,
the breakfast was great and fresh with an attendant in sight at all times, although not needed as everything was laid out and easily found. and the best coffee of our entire trip...

If i could pick out something to improve on it would be soft water and that would make this a 10 diamond hotel from a 5

Thank you to the entire staff,
p.s. can't rate the pool or fitness areas as we didn't use them....

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Larry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe V, General Manager at Holiday Inn Express & Suites Caryville, responded to this review, October 29, 2013
Larry,

Thank you so much. The only thing I like hearing about more than our plush pillows is our awesome-awesomesness. Is that correct English?

I'll share your kind comments with our morning people. It just goes to show you if you hire the right people,everything else falls into place.

Best wishes,

Joe Valentino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Caryville

Property: Holiday Inn Express & Suites Caryville
Address: 154 John McGhee Blvd, Caryville, TN 37714-3155
Phone Number:
Location: United States > Tennessee > Caryville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Caryville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Caryville 2.5*
Number of rooms: 78
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