I am a business traveler near the end of a seven night stay here. Although the hotel layout is a bit strange, the rooms are very nice and well outfitted. Unfortunately,my stay here has been one poor experience after the next.
None of my complaints are huge by themselves, but together they show a property badly in need of management and training improvement.
Where to start? Well, first off, something is wrong with their card magnetizer because my card fails to work every time I return to my room. And yes, I do know better than to put the key in with my phone or credit cards. Three days into my stay, they insisted that I was checking out. Not so....four days to go. All day, I had housekeeping crews coming by to kick me out even though I had called the front desk. These same housekeeping crews knock on my door every single day even though I have the "Do not disturb" sign up. I wonder what they think that sign is for? Since i do a lot of work in the room, I often order room service. I don't expect it to be great, but 2 of my 4 orders so far have been the wrong menu items. Tonight's order, promised in 30 minutes, arrived in an hour, was the wrong item and was stone cold to boot. One more thing...my toilet runs continuously. I have called the front desk, visited the front desk, left a note on the toilet for housekeeping....5 days later...nothing. Still running.
If you're staying in the area, do yourself a favor....there's a great Embassy Suites 10 minutes south on 65.
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- Also Known As:
- Hilton Suites Brentwood Hotel Brentwood
- Hilton Hotel Brentwood
- Hilton Brentwood
- Brentwood Hilton