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“double check your credit card”

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Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area
Ranked #17 of 20 Hotels in Brentwood
Nashville, Tennessee
1 review
“double check your credit card”
Reviewed April 1, 2014

Nice hotel just check your credit card after leaving hit credit card for 132.00...talk to front desk several times not a priority to them working on my problem....,..........,................................

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prevostone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, April 17, 2014
Dear prevostone,

Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

We look forward to hearing from you and being of further assistance.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    59
    49
    36
    25
    14
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Charleston
Level 6 Contributor
265 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed April 1, 2014

We reserved here & because we enjoyed our stay so much, we extended an extra day. The 3 of us (all adults) enjoyed a spacious King Suite. Our daughter slept on a pull out couch, but felt like she was in her own "space" with her own flat screen TV & even sitting area besides her bed as my husband & I felt private in OUR own area. We shared only a bathroom, which had a nice shower (instead of tub) & plenty of towels & space each day for all of us. The hotel is close to railroad tracks & almost under the Interstate Highway, but we ALL slept well without being bothered by ANY noise for trains/traffic. The breakfast was the typical HIE, loaded with carbs & sugar, but the young lady in charge of refilling & cleaning in the morning did an excellent job in keeping up with the large crowd of people, keeping everything refilled & looking clean...always with a cheerful look on her face. Thank you to Johnny for extended our stay at a reasonable cost & without hassle. Parking was difficult because we must have stayed during a busy time...the hotel was filled to capacity throughout our visit. We're looking forward to staying here again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank muchfuntravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington Heights, Illinois
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 30, 2014

We stayed here for three nights in March 2014 for Spring Break with school age children. The rooms were very comfortable, the beds were very soft, there is a heavy curtain and the HVAC provides good white noise. So we slept very comfortably. If you are a light sleeper, then the train tracks across the road may be a problem as some reviews I saw mentioned. I heard them but was able to sleep well.
Pool is actually a good-sized hot tub and didn't keep the kids entertained for long, but we weren't in the hotel that often. Breakfast is standard HIExpress - hot, well stocked and good variety and for free is a good value.
Staff was always nice, plenty of them and they stay visible. Parking is easy once you find the lot around the back. Never had a concern.
This location is no more than 30 minutes to downtown, even in rush hour, so if you're looking for a cheaper place than downtown Nashville, this is a good choice.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Will T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasper, Alabama
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 30, 2014 via mobile

This hotel Is In a very good location. Check in was quick and easy, they even allowed us to check in early. Beds were comfortable and room was clean. Staff were nice and helpful. My only complaint is the small counter space and dim lights in the bathroom. We did have a room on the backside and unlike other reviews the train was not a problem for us. Breakfast was just like any other continental breakfast....blah.

Stayed March 2014, traveled with family
Helpful?
Thank Klyn02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
2 reviews
Reviewed March 30, 2014

I requested a very early check-in (8:30am), and although they couldn't guaranty it, I was welcomed into my suite at the requested time. Everyone at the front desk was friendly and helpful. The hotel shuttle took me to the airport the next morning w/out a problem. They sell amenities in the little store by the front desk and the bottles of H2O were only a dollar apiece-no price gouging.My room and bathroom were clean and the bkft was very adequate. There is a Target and several good restaurants w/in walking distance (steps really) of the hotel. I come to Nashville on business 3-4 times a year and this hotel will always be my first pick. Thank-you to the Owners and Staff for a great stay!

Room Tip: There is the Interstate and Railroad near, but with my air-conditioning fan on, I barely noticed it.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 888sade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
251 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed February 26, 2014 via mobile

This is a very different hotel. The decor is very modern. It appears to have been recently renovated. The room was clean and fairly large. The downside of the room was the bathroom. It was hard to close the door without hitting the toilet. Seems like you could have taken a little of space out of the room and made the bathroom slightly bigger. Fortunately, we were not positioned to hear it but there is a train just outside the hotel that is quite loud if you are in the lobby and I am sure certain rooms. It is just around the corner from a Panera Bread, Cold Stone and shopping area. Just off the highway so good location with easy access.

Stayed February 2014, traveled with family
Helpful?
Thank TwotimesMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, MN
Level 5 Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 23, 2014

We did a one night stay on the road to FL and it was a clean and quiet hotel right off I65.- note we asked for a room AWAY from I65 and the railroad tracks. Seemed to be safe area of town, easy walk to a Panera and other nicer fast food spots or a steakhouse. I got a free Platinum upgrade to a larger suite. Breakfast was OK, typical free food and cinnamon rolls. The only weird thing was the decor was either from the 70s or a Finding Nemo movie, heavy bright greens and blues - the place really needs a redo of decor /colors and furniture.

Room Tip: Ask for a quiet spot away from the freeway and trains.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SE_MN_warmth_seekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, March 10, 2014
Dear SE_MN_warmth_seekers,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area

Property: Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area
Address: 5566 Franklin Pike Cir, Brentwood, TN 37027-4321
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #17 of 20 Hotels in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The newest addition to the Heart of Nashville/Brentwood, is the Holiday Inn Express Hotel & Suites Nashville-Brentwood, Cool Springs area, Tennessee! We are conveniently Located to I-65 at Exit 74A, just a short drive to Downtown Nashville, Tennessee. With our World Class Service and many Brentwood Businesses, Restaurants and Attractions within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their Preferred Hotel in Nashville! ... more   less 
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