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Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area
Ranked #17 of 20 Hotels in Brentwood
Jasper, Alabama
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good stay, good location”
Reviewed March 30, 2014 via mobile

This hotel Is In a very good location. Check in was quick and easy, they even allowed us to check in early. Beds were comfortable and room was clean. Staff were nice and helpful. My only complaint is the small counter space and dim lights in the bathroom. We did have a room on the backside and unlike other reviews the train was not a problem for us. Breakfast was just like any other continental breakfast....blah.

Stayed March 2014, traveled with family
Helpful?
Thank Klyn02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
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    14
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63
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Columbus, Ohio
2 reviews
Reviewed March 30, 2014

I requested a very early check-in (8:30am), and although they couldn't guaranty it, I was welcomed into my suite at the requested time. Everyone at the front desk was friendly and helpful. The hotel shuttle took me to the airport the next morning w/out a problem. They sell amenities in the little store by the front desk and the bottles of H2O were only a dollar apiece-no price gouging.My room and bathroom were clean and the bkft was very adequate. There is a Target and several good restaurants w/in walking distance (steps really) of the hotel. I come to Nashville on business 3-4 times a year and this hotel will always be my first pick. Thank-you to the Owners and Staff for a great stay!

Room Tip: There is the Interstate and Railroad near, but with my air-conditioning fan on, I barely noticed it.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 888sade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
237 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed February 26, 2014 via mobile

This is a very different hotel. The decor is very modern. It appears to have been recently renovated. The room was clean and fairly large. The downside of the room was the bathroom. It was hard to close the door without hitting the toilet. Seems like you could have taken a little of space out of the room and made the bathroom slightly bigger. Fortunately, we were not positioned to hear it but there is a train just outside the hotel that is quite loud if you are in the lobby and I am sure certain rooms. It is just around the corner from a Panera Bread, Cold Stone and shopping area. Just off the highway so good location with easy access.

Stayed February 2014, traveled with family
Helpful?
Thank TwotimesMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, MN
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 23, 2014

We did a one night stay on the road to FL and it was a clean and quiet hotel right off I65.- note we asked for a room AWAY from I65 and the railroad tracks. Seemed to be safe area of town, easy walk to a Panera and other nicer fast food spots or a steakhouse. I got a free Platinum upgrade to a larger suite. Breakfast was OK, typical free food and cinnamon rolls. The only weird thing was the decor was either from the 70s or a Finding Nemo movie, heavy bright greens and blues - the place really needs a redo of decor /colors and furniture.

Room Tip: Ask for a quiet spot away from the freeway and trains.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SE_MN_warmth_seekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, March 10, 2014
Dear SE_MN_warmth_seekers,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
huntsville
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 16, 2014

The rooms looked very clean although the décor is a bit dated.Nice comfortable beds. The fact though is I got zero sleep because there is a railroad track just on the outer edge of the parking lot and the night I was there the trains rain continuously, sometimes 30 minutes long at a time. see the photo from my window. If you are a light sleeper, this is not a good situation. Also, the heat/air is one of those units that are on the floor, next to the window in your room. Very noisy so I turned it off even though it was only 38 degrees outside. After I turned it off, then I could hear the one that was running in the floor above. Bathroom very clean but very tiny. The breadfast that came with the room was in a nice area, but not much choice besides muffins, cereal, coffee so not really a full cooked breakfast. The cost of the room was 139.00 so we expected a better experience so we will not stay here again. If noise is not problem for you, then the location is really good. Beware the interstate is right next to the railroad tracks, so at 5 am there starts a lot of interstate noise as well as the train.

Room Tip: it's noisy in this hotel because of interstate and railroad tracks.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aReview_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, March 4, 2014
Dear aReview_19,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Brentwood hotels

Hoover, Alabama, United States
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 10, 2014

Hotel just isn't well designed or maintained. Room was dingy, light fixtures were missing bulbs, air unit was EXTREMELY noisy, ceiling in the bedroom looked like a patchwork quilt with all the work that was performed but not handled very well. There is a light in the bathroom but NO light in the shower......so you either shower with the curtain open or your shower in the dark. Absolutely one of the worst Holiday Inn's I've ever experienced. Sadly, there is no excuse for this place to be in this condition.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, February 26, 2014
Dear Allen T,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
209 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed January 26, 2014

Greatly enjoyed my stay at the Holiday Inn Express Brentwood. The location is awesome with a strip mall right next door with Panera Bread, more eateries and a Target that has a Starbucks Coffee in it. The hotel was clean. My room was comfortable. Internet worked perfect. TV worked perfect. Check in was smooth and she was very friendly and helpful. All the staff members I came in contact said hello. Breakfast was good - I'm a lite breakfast eater. There was plenty to chose from. Beside being next to my two favorite places (Panera Bread & Starbucks), it was very easy to get to Nashville and about. Convenient to Andrew Jackson's House "The Hermitage". Location was easy to find from the Nashville Airport. GPS got me right there. I never really hit traffic which was awesome, traffic always moving. Had a great time and a great experience at the hotel. Thank you!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorryFreePhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area

Property: Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area
Address: 5566 Franklin Pike Cir, Brentwood, TN 37027-4321
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #17 of 20 Hotels in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The newest addition to the Heart of Nashville/Brentwood, is the Holiday Inn Express Hotel & Suites Nashville-Brentwood, Cool Springs area, Tennessee! We are conveniently Located to I-65 at Exit 74A, just a short drive to Downtown Nashville, Tennessee. With our World Class Service and many Brentwood Businesses, Restaurants and Attractions within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their Preferred Hotel in Nashville! ... more   less 
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