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Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area
Ranked #17 of 20 Hotels in Brentwood
Dayton, Ohio
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Scary Place”
Reviewed July 18, 2013

My stay did not get off to a good start. The Holiday Inn website was a little generous with their location information. Perhaps misleading would be a better word. GPS won't get you there-you will have to call for directions as it is difficult to find.

The people at the desk were outstanding-very friendly. Just a shame the property is not well maintained. I enetered my room and was greeted by a terrible offensive odor that I assume was mildew...or worse. I opened the front of the A/C to unit to find the source of the odor and discovered the filters were BLACK and caked with a nasty substance of some sort. I only hope it was not black mold...or worse. I went to the front desk to report the odor and also tell them there was no shampoo in the bathroom. They sent up a nice housekeeper who gave two squirts of Pine Sol and left.

My advice to potential guests at this property-pay a little more and keep driving. NOT a nice place to stay at all.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WireMaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, August 5, 2013
Dear WireMaster,

We appreciate your feedback regarding our property. We welcome feedback especially from our valued guests like you.

I apologize if you didn't find our hotel conveniently located and sorry if your room condition fell below your standards. We deeply regret that your stay with us didn't live up to your expectations.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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63
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Florence, Alabama
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 8, 2013

We stayed here while in Nashville for a wedding. Upon check-in, the lady at the front desk was very friendly and seemed genuinely happy that I was staying with them. The room was clean and seemed new (or at least newly updated). However, there was no refrigerator or microwave in our room. Free breakfast (average) was provided that included pancakes, cinnamon rolls, sausage, biscuits, eggs, and a variety of pastries and cereals. Free wifi is also available. Conveniently located next door to Target that was part of a nice shopping center.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whitburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massillon
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 16, 2013 via mobile

As I lay me down to sleep, I noticed my bed smelled like pee. I wonder if people who book through third parties like Hotels.com or Hotel Tonight are given less desirable rooms. It seems they aren't trying to make repeat customers from these patrons

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MassillonJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, July 1, 2013
Dear MassillonJill,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the room you received did not live up to your expectations. Please be assured that your comments will be reviewed by our team and take actions accordingly.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Brentwood hotels

Gallatin, Tennessee
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 26, 2013

Nice staff, very clean modern room. We have a family of 5 and everyone enjoyed the breakfast. We had free wifi. There is a railroad right beside the hotel. Wasn't a problem with us because we have lived close to railroads before. Good location for Brentwood/Franklin area. Comfortable bed.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
Reviewed March 20, 2013

We stayed for 2 nights. The space is really nice with kitchenette, living room with fireplace, office desk, walk-in closet, 2 sink areas for dressing, etc. Breakfast was decent. However, the sofa and mattresses were very hard and uncomfortable. Also, the noise from the traffic going by doesn't stop all night. We came home exhausted!

Room Tip: Make sure to ask for preferred bed size. As a couple, we were given double beds.
See more room tips
  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, April 5, 2013
Dear K S,

Thank you for staying with us and providing us with your valuable feedback. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations, and I apologize for any disturbance you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Alabama
Level Contributor
149 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 5, 2013

Everything is crisp and clean. Breakfast was above par. Service with a smile. Only downfall would be the train on the back side of the hotel. Workout room was better than most... nice large hot tub next door to the workout room.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SlickNEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mpls
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 29, 2013

The heater in the room next to me made a loud humming noise every time it kicked in and caused my whole room to vibrate loudly. At 4 in the morning I called the front desk and they gave me a different room. I was about to fall asleep when a train went by. I mentioned the noise to the front desk - hopefully they fix it. I also thought the price was high for the location and quality.

Room Tip: Pick even numbered rooms to avoid the trains. Don't be near room 422.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MplsDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area, responded to this review, February 13, 2013
Dear MplsDon,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the noise and vibration. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area

Property: Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area
Address: 5566 Franklin Pike Cir, Brentwood, TN 37027-4321
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #17 of 20 Hotels in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brentwood North-Nashville Area 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The newest addition to the Heart of Nashville/Brentwood, is the Holiday Inn Express Hotel & Suites Nashville-Brentwood, Cool Springs area, Tennessee! We are conveniently Located to I-65 at Exit 74A, just a short drive to Downtown Nashville, Tennessee. With our World Class Service and many Brentwood Businesses, Restaurants and Attractions within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their Preferred Hotel in Nashville! ... more   less 
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