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“Excellent Hotel!!”

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Holiday Inn Express Brentwood South/Franklin
Ranked #12 of 20 Hotels in Brentwood
Clarksville, Tennessee
1 review
“Excellent Hotel!!”
Reviewed September 12, 2013

What a wonderful experience to stay at the New Holiday Inn Express - Brentwood! From the friendly front desk staff to the awesome housekeeping department - the entire team at this hotel made my staff exceptional! They are so kind and caring and are there to assist no matter what your need is! The hotel is unlike any other Holiday Inn Express I have stayed in. Ok - sure... the hotel is tucked away behind the shopping center (and Home Depot) - but oh the treasure that awaits! I would certainly recommend this hotel to anyone that is going to the Brentwood area - I cannot wait till my travels bring me back in that direction to stay again!!!

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank finallytn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review, September 16, 2013
WOW! Thank you for posting such a wonderful review of your experience with us at the Holiday Inn Express Brentwood South-Coolsprings! Your comments about our staff and rooms will make the team excited! It truly brings us great joy that you had a pleasant experience while staying with us and that you would recommend our hotel property for others. We appriciate your review of the hotel and the staff. Thank you for staying with us and we hope to see you again!
Sincerely, Allyson Trull General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
    89
    58
    23
    3
    4
See reviews for
56
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40
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Korean first
  • Any
English first
Madison, WI
1 review
Reviewed September 10, 2013

Don't count this one out. We changed our hotel selection in Nashville the day before we left and glad we did. After driving 10 hours, we arrived in 90+ degree temps.The friendly staff greeted us with smiles and ice cold bottled water.
The hotel is fresh and like new (formerly a Red Roof Inn). The room was spotless. The decor is modern. Breakfast was as good as your standard hot hotel breakfast gets. I will be sure to make the Holiday Inn Express Cool Springs/Franklin my first stop every trip south.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanKar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review, September 12, 2013
Thank you for posting such a wonderful review of your experience with us at the Holiday Inn Express Brentwood South-Coolsprings! Your appraisal of our modern/clean guest rooms and great amenities hit home for our team. It truly brings us great joy that you had a pleasant experience while staying with us and that you would recommend our hotel property for others. We have just finished a complete remodel and conversion and appriciate your review of the hotel and the staff. Thank you for staying with us and we hope to see you again!
Sincerely, Allyson Trull General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 3, 2013 via mobile

Way back off of Moores Lane & I-65 this hotels at the end of the road. Safe & secure feeling area of town, close to shopping & restaurants of all types. Although very close to the freeway, the road noise is minimal. Good parking on both sides of the hotel w/an updated "Express" lobby & decor.
Friendly & helpful staff gladly relocated me to another room, away from the pool area. The free breakfast area is a bit of a zoo in the morning, families w/children seemed to love it, people on business trips might not enjoy the chaos though.
Overall, I'll stay there again next time in town.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DachshundDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review, September 5, 2013
Thank you for choosing to stay at the Holiday Inn Express Brentwood South-Coolsprings during your trip to the Coolsprings/Franklin area; and for taking the time to post a review of on tripadvisor. I am thrilled to read your warm comments about our hotel property, service and team.

Recommendations from our guests, means the world to our team, management and owners. It is truly with great pleasure that we do everything in our power to exceed our guest’s expectations to want to return again and again.

I apologize if the breakfast area was a little crazy during your stay! Our guests love our warm pancakes and signature cinnamon rolls. We do offer a to-go option for those who are in a hurry to get out the door without missing the most important meal of the day!
We certainly appreciate your loyalty to Holiday Inn Express and look forward to welcoming your return.

Sincerely,
Allyson Trull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Indiana
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 25, 2013

The hotel was newly updated. The beds were comfortable with your choice of soft or firm pillows. The bathroom was clean and also newly updated. They also had a free large buffet that was open until 10 a.m. on the weekends. The only downfall to this hotel is that was a little hard to find. It can't be seen because it is set behind Home Depot and Ashley furniture. It would definitely be helpful if there were more signs to show the way, but over all a very nice stay!

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank CassieRN-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review, August 27, 2013
Dear CassieRN,
Thank you for taking the time to let us know about your recent stay here at the Holiday Inn Express Brentwood South-Cool Springs. I am delighted to hear that you enjoyed so much about our hotel. We just finished a complete renovation and are enjoying our updates. We love hearing that our guests do too!
We strive to make sure that each guest is comfortable by offering many choices such as firm or soft pillows and our deluxe smart start breakfast that includes bacon, sausage, pancakes, eggs and cinnamon rolls.
I apologize that we were a little bit of a challenge to locate. We consider ourselves the hidden gem of Brentwood and Franklin. We are right behind the Home Depot and Ashley Furniture stores which give us a quite location away from the main road for our guests to enjoy and relax. We hope that since you now know how to get to us that you will stop by and stay again.
Thank you again for all your kind comments!
Sincerely,
Allyson Trull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 9, 2013

What a wonderful place to stay if you are visiting the Brentwood area. It is located near Franklin, Tn which has alot of Civil War history. The hotel was newly remodeled and the rooms were great.
The beds comfortable, and all the amenities in the room. The breakfast lounge was large and nicely decorated. The Staff was welcoming and friendly on checking in and departure. This is the place to stay on your next trip! The hotel is located behind Ashley furniture which can make a little difficult to find, but find it, you won't be displeased.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank NancyJ1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review, August 11, 2013
Dear Nancy,
Thank you! Thank you for taking the time to let us know about your stay and Thank you for staying with us at the Holiday Inn Express South Brentwood-Cool Springs, TN. I will pass on all your comments to the staff, it keeps them motivated and doing a great job ensuring that all of our guests are taken care of while staying with us. We are so proud of how that renovation has turned out and love the great new rooms and beds that we can offer our guests. The large lobby is great for socializing with other guests and enjoying a great Smart Start Breakfast.
We can be a challenge to find the first time you come out to see us but we are worth looking for and are so happy to have guests like you recognize that.
Thank you for staying with us! We hope to see you again.
Sincerely,
Allyson Trull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 24, 2013 via mobile

In area on business and had a nice stay. All staff were very friendly and helpful. Room was functional and tastefully decorated. Very good breakfast. Location is a little out of the way, located behind a Home Depot and Ashley furniture store but there is a nice wooded area between that gives the feeling of being away from all the hub-hub of Cool Springs. At the same time shops and restaurants area easily accessible. Would definitely recommend.

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mpeaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review, July 28, 2013
Thank you for taking the time to let us know about your recent stay at the Holiday Inn Express Brentwood South Cool Springs. Your thoughts and comments are important to us and allow us to see what we are doing right for our guests. We strive to ensure that every guest enjoys their stay here and are very happy to hear that you did. We look forward to seeing you again if you are back in the area.
Thank you,
Allyson Trull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 6, 2013

This hotel has completed their reservation and is one of the nicest hotels we have stayed at! The room decor is modern and clean! We didn't have reservations and checked in with the staff at night and they were very helpful checking in with a great price (military discount)! The continental breakfast (hot and cold food) was great as well! The reviews prior to this may have been accurate; however, we will certainly put this hotel on our "Stay Again" list should we be in the Brentwood TN area!

Room Tip: Ask for military rate (if applicable)
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review, July 9, 2013
Mr. Tom,
I want to thank you for taking the time to let us know about your recent stay here at the Holiday Inn Express South in Brentwood. We are so excited that our renovations are complete and that we are able to offer our guests completely renovated rooms. Our housekeeping department works very hard to ensure that every guest has a clean room when they arrive and I will pass on your comments to them as well. Once again thank you for taking the time to let us know how your stay was.
We hope to see you in the future if you are in our area.
Sincerely,
Allyson Trull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Brentwood South/Franklin

Property: Holiday Inn Express Brentwood South/Franklin
Address: 8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Brentwood
#8 Family Hotel in Brentwood
#10 Business Hotel in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Brentwood South/Franklin 3*
Number of rooms: 111
Official Description (provided by the hotel):
The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. With our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. ... more   less 
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Also Known As:
Red Roof Inn Brentwood / Nashville Hotel Brentwood
Brentwood Red Roof Inn

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