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“Great stay!”

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Four Points by Sheraton Nashville-Brentwood
Ranked #6 of 20 Hotels in Brentwood
Certificate of Excellence
Reviewed October 21, 2013

We had a wonderful stay at the Four Points Sheraton. The rooms were very clean and housekeeping was always available. The front desk managers were the definition of southern hospitality! We had a small issue with one of the shuttle services and they followed up with the other company. That's great customer service!

  • Stayed: October 2013
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Thank Jenngken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded October 23, 2013

Thank you so much for sharing! We do have an excellent rooms team to compliment all other departments and we take pride in creating an experience that will contribute to loyalty.

Take care and travel safe!

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Reviews (539)
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372 - 378 of 539 reviews

Reviewed October 16, 2013

Karen Guilley and Melissa are assets in your bar/restaurant! Wonderful stay and wonderful front desk staff. Rooms are clean and housekeeping is wonderful. The only thing I would suggest is make sure the toilets flush properly.

  • Stayed: October 2013, traveled solo
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Thank maureen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded October 23, 2013

Great to hear! So glad you were able to experience outstanding service from our team. I will be passing on the comments and want to thank you for your loyalty!

Travel safe!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Our room was very clean and for a change it truly was a non-smoking room rather than a recycled smoking room which some chains pass off as non-smoking but the smell never comes out so good on that. However, I cannot agree about the pillows - they could only be called great if you like a pillow that is flat as a pancake. I stacked up three and within minutes it was like I was using no pillow at all. I had to use the throw pillow in addition to my bath towels to get any kind of height for firmness.

Using my bath towels as pillows brings me to another issue. I have NEVER stayed at a hotel where provided with one towel each - and, mind you, not a plush towel either; just a standard size thin towel that had seen better days. On my first night I went to the front desk to say we needed 2 towels per person, the front desk did not follow through and I had to call Guest Services each night of my stay to get the towels making me feel like some kind of child rather than a paying customer. No apologies just "that is just how housekeeping does it"

Finally, these rooms could use more lighting. There was no kind of light around the suitcase stand so I could hardly see anything in my suitcase. The rest of the room was pretty dim as well.

Based on the pillows, but mostly the towel issue, Sheraton is now off my list of acceptable hotels for me personally as well as my business.

  • Stayed: October 2013, traveled with family
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Thank ChristinaHoff924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded October 15, 2013

Thank you very much for sharing your comments regarding your stay. We take all feedback graciously and seriously. Certainly odd for our property. I apologize for the experience and always willing to provide any extra amenities you may need during your stay. Please reach out to me personally and would love to resolve to your satisfaction!

Take care and travel safe!

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Reviewed October 14, 2013

Many thanks to Karen who tends bar/restaurant at Four Points in Brentwood, TN. She served our entire team and was very pleasant while doing so. I had several clients travel in from other areas in the country and she provided a warm welcome and showed what southern hospitality is all about.

I will not hesitate at all to bring clients to Four Points in the future. Great experience.

Thank You Karen!

  • Stayed: October 2013, traveled on business
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Thank CSH1334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded October 15, 2013

Karen is outstanding and will certainly share your comments about the great service you received. It is always a pleasure to see so many positive comments about our associates!

Travel safe!

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Reviewed October 9, 2013

Checked in this hotel for a small vacation and from the moment we walked in everyone we encountered was outstanding! Madison, Sean, and Dave at the desk we incredibly helpful with anything we needed.

Jordan the bellman was also extremely helpful with anything we needed.

Rooms very clean and the location was great for our needs!

Highly recommend this hotel!!

  • Stayed: October 2013
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Thank Frankhrambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded October 15, 2013

Great to hear! That is our goal to exceed expectations. Happy we were your choice for a small getaway and will definitely be passing on your comments to our associates mentioned as they truly make the difference daily!

Travel safe!

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Reviewed October 9, 2013 via mobile

we just stayed one night but it was a delight!! the people in reception were super nice, check in easy, very comfortable room with huge tv and toiletries mounted on the bath tub wall. loved it!! there were places close by for shopping and eating so a good location. didn't get check out information but feel sure it was ok as i turned my keys in.

  • Stayed: October 2013
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Thank BeBe53207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded October 14, 2013

Glad you were able to enjoy our signature Four Points bedding as one of the many amenities that are outstanding! I will pass on your great comments regarding the team members and thank you for your business.

Travel safe!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

The hotel was very nice. Reception staff was professional and helpful, hot tub was great and we were upgraded to a nicer room with a better view. It was a bit far from the city center but in a quiet area. Great stay!

  • Stayed: November 2012, traveled as a couple
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Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this reviewResponded October 9, 2013

Great to hear! Thank you for taking the time to share your positive experience! Glad you enjoyed your stay and looking forward to your next trip.

Travel safe!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Nashville-Brentwood

Address: 760 Old Hickory Blvd, Brentwood, TN 37027-4500
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Brentwood
#5 Business Hotel in Brentwood
Price Range: $121 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Nashville-Brentwood 3*
Number of rooms: 212
Official Description (provided by the hotel):
Four Points by Sheraton Nashville-Brentwood, just 9 miles south of downtown, is by the Grand Ole Opry, LP Field, and corporate offices. Our hotel has 3,500sq ft of meeting/event space and free wifi ... more   less 
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Also Known As:
Four Points By Sheraton Nashville Hotel Brentwood
4 Points By Sheraton Nashville
Arte Hotel Brentwood

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