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“Very nice facility”

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Four Points by Sheraton Nashville-Brentwood
Ranked #5 of 20 Hotels in Brentwood
Certificate of Excellence
Dusseldorf, Germany
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Very nice facility”
Reviewed May 28, 2013

Converted from a previous hospitality provider. Paint job and some upfits could have used a neater edge - but otherwise a very nice hotel. Had a King Suite for the long weekend and enjoyed the stay with an 11 month old.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review, May 29, 2013
Agree! Glad to hear you had a relaxing weekend with us. Our property has many areas to relax with the pool and hot tub. Do not forget about our Live Music and Best Brews & BBQ receptions!

Travel safe and see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 27, 2013

The amount billed to my credit card was more than the final receipt given to me at checkout?! The rate was for stay + breakfast, however, they double charged me for the breakfast. When I called to have it corrected, the lackadaisical desk clerk's response was oops, I guess we'll credit the difference. Just what I want to do with my time - spend more of it making sure I actually receive the credit. In this day and age, to double bill, then provide an apathetic response is inexcusable.

Stayed May 2013, traveled on business
Helpful?
3 Thank T H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review, June 3, 2013
Appreciate your feedback as this is certainly an odd situation and was pleased to hear it that the $10 was credited immediately when the call was placed. I can assure you, as this is the first feedback of such, that there was no intent. We take much pride in problem resolution and always appreciate any feedback given.

Look forward to your next visit and travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puyallup, Washington, United States
1 review
Reviewed May 23, 2013

My office had booked by stay a day early with no fault to this property. When requesting that the hotel not charge me for our mistake he was stellar!!!! He was affirming, gracious, understanding and completely sensitive to my needs. I am a Starwood member, and have been at many of your hotels and resorts. This experience was over the top on the affirmative side!

The Employees also reflect the class of the hotel manager. This has been a very positive experience.

Room Tip: This is a hotel where you can't go wrong
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review, May 28, 2013
Great to hear you are an SPG member! Outstanding comments about our amazing associates. We understand that travel needs change and we focus on relationships.

Travel safe and see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 10, 2013

Quick question: why spend 50-100 bucks a night more just to be 15 minutes closer to downtown Nashville? My answer is...Don't. This Sheraton property is very conveniently located just off I-64, only 15 minutes from Nashville, and is very reasonably priced. Added benefits: Free parking, free internet
I also have to say that the staff at this property is exceptional.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hikers2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review, May 13, 2013
Southern hospitality at it's best! Thank you for the great review and your business. You touched on several of our outstanding features and most importantly the experience derived from our outstanding associates that are service driven.

Travel safe and see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana, USA
Level Contributor
136 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed May 5, 2013

We were staying in Nashville to celebrate our 1 year wedding anniversary. When we were checking in, I had mentioned that to gentleman checking us in. He upgraded our room to a deluxe room on the end!! The bed was huge....we are used to a queen so it was either a king or California king. The room was huge with a nice large flatscreen tv and sitting area. The hotel was clean throughout and staff was very friendly!! We didn't have any issues and highly recommend this hotel to anyone visiting the Nashville area! Great job Sheraton!

Room Tip: Try to get a room on the end!! They are much larger!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indygirl8451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review, May 6, 2013
Congrats on your anniversary! We are honored you chose us for the special occasion. Our staff is well trained to exceed expectations and personalizing the stay. Our rooms are incredible and glad that you were upgraded for your special night.

Thanks again and see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 4, 2013

We really liked the looks of this property when we arrived. The lobby area looks very modern and clean. The staff was professional and helpful. The room was nice, with a comfortable bed, but the housekeeping staff had not fully cleaned the bathroom.

This stay would have been just fine if it had not been for the location of the room, which was right next to the elevator and ice machine. It was too noisy for sleep until about midnight. We are early to bed sorts, so it was not a good stay for us.

Before checking out, we spoke with Sean, who was working the front desk. He was genuinely concerned when we told him of the difficulty sleeping due to our room location. His response to the situation made me feel much better about the Four Points and increased my likelihood of giving them another chance the next time we are in the area.

Room Tip: Do not stay in 220 or any that are near the ice machine.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzanne9209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review, May 6, 2013
Appreciate your feedback! Having 212 spacious rooms, we have plenty of options for any special request regarding room location. We would be happy to add to your profile for your next visit and will be ready when you arrive. I am pleased to hear Sean was able to resolve as that is a key factor with the guest experience.

Travel safe and see you soon!
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Perrysburg, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2013

I just wanted to take the time to thank Karen the bartender. She was very helpful in finding us things to do, as well as recommendations. She went above and beyond what most hotel barmaids would do to make there guests stay enjoyable.World class service from a world class person.

Room Tip: ask for a room with a refrigerator
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeffd91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review, April 29, 2013
Thank you Jeff for such great feedback regarding the service levels, specifically in our bar. We focus much energy in the bar experience as it can be a positive difference maker in our market along with our live music and happy hour!

Take care and travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Nashville-Brentwood

Property: Four Points by Sheraton Nashville-Brentwood
Address: 760 Old Hickory Blvd, Brentwood, TN 37027-4500
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Brentwood
#5 Business Hotel in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Nashville-Brentwood 3*
Number of rooms: 212
Official Description (provided by the hotel):
Four Points by Sheraton Nashville-Brentwood, just 9 miles south of downtown, is by the Grand Ole Opry, LP Field, and corporate offices. Our hotel has 3,500sq ft of meeting/event space and free wifi ... more   less 
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Also Known As:
4 Points By Sheraton Nashville
Four Points By Sheraton Nashville Hotel Brentwood
Arte Hotel Brentwood

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