I was extremely disappointed in this hotel. I stay in hotels in Brentwood quite often and have never had such a bad experience. Beware if you book on Expedia even if the add specifies non-smoking room they will stick you in a smoking room, it is hideous trying to sleep with such stink. Refused to put me in a non-smoking room. Expedia was useless when I called them to inform them of their false advertising. They said the fine print stated only if a non-smoking room was available would the purchaser get one and it did not matter that the advertisement of the hotel stated non-smoking room when I booked. I CALL BS ON THIS IT IS BLATANT FALSE ADVERTISING TO INCLUDE IN THE AD THE ROOM YOU ARE BOOKING IS NON-SMOKING THEN YOU GET THERE AND FIND OUT IT WAS A LIE! I don't care what the fine print says if you advertise the room is non-smoking then that is what the person booking expects. Otherwise it is false advertising. Citing the fine print is really just BS. It was late and we decided to try to sleep in the room as we paid one hund and thirty four for this piece of crap room and did not want to pay for another. Tried to close the door between the living area which smelled really bad and the bedroom which smelled but not as bad as the living room. The door would not stay closed if you wanted the air/heat on as soon as it kicked on the door opened. When I got up in the am there was roach in the bathroom floor and when we opened the door to go out into the foyer area there were dead bugs everywhere! Not enough parking spaces. Also be aware the star level on expedia is not the same as other hotel cites, no way should this be a 3 star hotel. what a huge rip-off for a nite of stink!
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- Also Known As:
- Best Western Brentwood Hotel Brentwood