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Best Western Brentwood
Ranked #11 of 20 Hotels in Brentwood
Certificate of Excellence
Reviewed July 21, 2011

We Stayed In This Hotel For Vacation With The Family And It Was Great! The Front Desk Agents Were Very Friendly, The Room Was Very Clean And Very Welcoming. Breakfast Was Great They Had A Lot Of Options, The Kids Enjoyed Making Their Own Waffles. The Location Is Great As It Is Walking distance From A Shopping Center And Some Great Places To Eat. We Will Deffenetly Be Back!

  • Stayed: July 2011, traveled with family
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Thank A3rom0m84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 - 378 of 392 reviews

Reviewed June 23, 2011

There were steps to get to every part of this hotel and no elevators. One member of our group struggled with the steps. Avoid this hotel if you have even minor mobility issues. Beds were not great and bed linens were clean, but over-laundered. You know the kind that weren't very pricey in the first place and now they don't feel fresh even right after they are washed. Hampton Inn beds have upped the standard for this price range hotel. There were very limited choices for dinner in this area and front desk staff didn't have other suggestions.

  • Stayed: June 2011, traveled with family
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1  Thank MWilliams14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

4 of us stayed at the Best Western June 10-12 on a trip to see family in Nashville. Due to the large CMA Festival, we were unable to find a hotel near the Vanderbilt campus without a paying a fortune. In looking at our options we chose this Best Western. The location was perfect for us and we were able to hop right on the interstate to head into Nashville. There is also good shopping and restaurants nearby. We stayed in the main building, which was very convenient to the breakfast area, front desk, and parking. The double room was spacious and very clean, and the small refrigerator was a plus. The air conditioner was in great working order and kept us very cool. For a older hotel, we were very pleasantly surprised at the upkeep. The bathroom was large and the flat screen was very nice. The only negatives were the mattresses were hard (although the bedding was nice), we were kept up the second night by the people above us (we could hear them walking continuously across their floor), and when the coffee ran out our second morning there, the breakfast attendant said she would not be making any more. All in all, it was a good stay for us and will likely to use this hotel again.

  • Stayed: June 2011, traveled with family
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1  Thank ChattanoogaMcmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2011

I made my reservation to stay at the Best Western Brentwood a few weeks in advance by phone with Trip Advisor's discount code. When I arrived to check in the cost of the room was reduced by the discount, and because the hotel did not have a lot of visitors mid-week we were also upgraded to a suite at no extra charge! The room was very clean, we had 2 king sized beds, an in-room sink, and a sitting area. We had no problems with our room but the internet connectivity was a bit slow. The breakfast we had on our last day at the hotel was adequate and the woman at the front desk who checked us out was courteous and smiled every time we made eye contact. Would definitely return when I visit Nashville again.

  • Stayed: May 2011, traveled with family
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3  Thank InnocentDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tammydevo, Manager at Best Western Brentwood, responded to this reviewResponded June 3, 2011

Thank you so much for taking your time to write a review. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2011

My wife and I stayed here while travelling around Nashville and Franklin. This was the perfect hotel for doing just that; the value was good and the location is excellent. It is near the interstate and right next to lots of shopping should you forget to bring something.

  • Stayed: May 2011
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Thank JoeGuitar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tammydevo, Manager at Best Western Brentwood, responded to this reviewResponded June 3, 2011

Thank you so much for taking your time to write a review. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2011

Toilet was clogged right off the bat!!! Called front desk was told to use bathroom outside the room. Then next morning NO HOT WATER!!!! I called the front desk was told it would be looked into..waited & waited called back again and was told multiple people taking a shower at one time and give more time & was hung up on...went to front desk had words with owner because she said she was too busy checking in customers to handle our hot water issue I advised I thought existing paid customers should be more important than ones who have not checked in I asked for a refund was told if we left ASAP would get a full refund went back to room & packed owner came to room and was yelling & being rude
She just didnt want to do it in the lobby so she came to our room! A month later still waiting for our refund fighting with Best Western & AAA who made the reservations for us to this hotel.

Room Tip: Go thru AAA
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  • Stayed: April 2011, traveled as a couple
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2  Thank toptravel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2011

We stopped here on our way back from New Orleans. After reading reviews on Trip Advisor, I decided to call and book a room. So glad I did. The room was very clean and large. The staff very pleasant. Hotel is convenient to restaurants and some shopping.

  • Stayed: May 2011, traveled as a couple
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Thank luvrBMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tammydevo, Manager at Best Western Brentwood, responded to this reviewResponded June 3, 2011

Thank you so much for taking your time to write a review. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Brentwood

Address: 5581 Franklin Pike Cir, Brentwood, TN 37027-4363
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#1 Romantic Hotel in Brentwood
#4 Family Hotel in Brentwood
#6 Business Hotel in Brentwood
Price Range: $115 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Brentwood 2.5*
Number of rooms: 46
Reservation Options:
TripAdvisor is proud to partner with Best Western, Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Hotwire, Priceline, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Brentwood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Brentwood Hotel Brentwood

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