We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Extended Stay America - Nashville - Brentwood - South
Ranked #19 of 20 Hotels in Brentwood
New York City, New York
1 review
“Great Hotel!”
Reviewed August 18, 2012

My experience with this hotel was great! Chaun at the front desk is amazing! She was super helpful, nice and professional! It is in a great location and is pet friendly. I had a very postive experience at this establishment!

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonnieB278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review, September 20, 2012
Ronnie - Thank you for your wonderful remarks about our hotel and for recognizing the efforts of our staff, especially Chaun. We strive to provide all of our guests with 100% satisfaction; it is rewarding to know that we have done so in your case.

It would be great to have you stay with us again. Please contact us directly should you need help in doing so.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

161 reviews from our community

Traveler rating
    43
    25
    14
    28
    51
See reviews for
38
28
25
50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Golconda, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2012

This was by far the worst hotel experience I have ever had!! We were on the 3rd floor and to walk to & from our room we had to deal with trash, beer cans & the rotten smell of that. Our room was filthy dirty. Popcorn kernels on the bathroom floor, shower was filthy, mold on the shower curtain. Bed was not made properly & the lack of towels. I went to get new towels and was told there was a wait until the following morning. Went to get the following morning and was told they would be brought to our room, which they never were. The Front Desk staff was rude and not helpful. With no warning they had general contractors in our room replacing the mattresses & they left a horrible mess. When we called to get the room vaccumed we were told they would & then it was never done. The contractors didn't even make the bed up right & the mattress pad was left on the floor. Not to mention the smell of our room a non smoking room should not wreak of cigarettes!! I get for the price of the room it is not going to have every amenity but this was jsut downright filthy & horrible. The room & whole hotel was disguisting & we will never be back. We stay in alot of hotels for our work, but never again will I stay there. I g

Room Tip: Stay somewhere else!
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina36055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review, September 20, 2012
Tina - Thank you for providing feedback about your stay at our hotel. I apologize that you were unable to obtain clean towels, the level of cleanliness was not up to your expectations and the hotel staff did not provide 100% satisfaction. After reading your review I have met with the entire team to review procedures and guidelines when dealing with situations like the ones you encountered. We are striving to always improve and appreciate your thoughts to better know how to do so.

We hope you will change your mind and stay with us again soon. It would be a pleasure to show you our redoubled efforts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 28, 2012

This was the worst hotel room I have ever stayed in! Only positives about the experience were the front desk personnel were friendly and I only paid around $50 for one night. The rooms were VERY old, worn and not maintained. Stains on the walls, floors, carpet, etc. You just felt dirty when you walked in the door. Worst part was the trash had not been emptied in the bathroom and there was a beer can and condom wrappers in it! Just disgusting!

Room Tip: Doors to the rooms are on the outside and there are no elevators. So if you do need to stay here as...
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank missamandajones10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review, July 18, 2012
I recently received a copy of your review of the Extended Stay America Nashville - Brentwood. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed June 25, 2012

As a professional pilot I have stayed in more then my fair share of hotels over the past 40 years. My wife and I just spent 3 nights at this hotel and had fine experience. The place is quite, the bed clean (yes I checked, I always do), the A.C. very cold ( I like it cold). The staff was professional (ask for Betty) she will take good care of you. Lots of places close by to eat and easy acess to the Interstate highway. We needed some shampoo and within 2 minutes a maid brought some to our room. Hotel is set back from the road and is quite. The price is right and I would stay their again.

Regards
George V
Dallas, Tx.

Room Tip: Ask for Betty at the front desk, she will take good care of you. Upper floor the third floor very qu...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank george v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review, July 18, 2012
Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 17, 2012

I stayed at this Extended Stay for two months while reolocating to Nashville. If it wasn't that
my employer was footing the bill, I would have chosen another hotel, for sure. The quaity of
the room was poor e.g. old tv, old and worn mattress and the A.C. did not function properly.
The Cleanliness of the room at Check-in was poor as well e.g. soiled frabic on chair, stains
that appeared to be coke or coffee on the bathroom door. There were no towels in the
room and through-out my stay they were short on towels when I ever I asked for them. The
manager is not proactive nor is diligent in getting things done. She is not a people person -
a must in the " hospitality " industry. Staying here is not worth the inconvenience,
aggravation and complacent hotel management.

Room Tip: You pay less for rooms not on the ground floor. WiFi is NOT free, they tack on $ 5.00 to your bill...
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jptn09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review, July 18, 2012
I recently received a copy of your review of the Extended Stay America Nashville - Brentwood. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2012

This place is dirty, in desperate need of a good cleaning and overhaul. My husband and several of his business associates are staying here and have been bitten by bed bugs. double ugh!!!

Room Tip: Look elsewhere
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review, July 18, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South River, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 18, 2012

I was moving from NJ and needed a cheap place to stay while looking for a permanently home. The stay was longer than expected (4 months) so I have a good feel for this place. First the cost should clue you in on the level of quality you should expect. But if you take that into consideration the overall rating is fine. The place is a little let’s say used and the kitchens are usable. The staff is very nice and they do seem to want to make your stay as pleasant as possible. The laundry machines work but they’re older and the staff could do a little better job cleaning this area. But the people that use it could be a little cleaner too. The place was safe, mostly quiet and in a good location, easy ride into Nashville. The TVs are older and small 20” if you stay in smaller rooms. They offer only about 25 channels, but one good thing if you like sports, they offer about 5 ESPN channels. They do offer free wireless internet and the signal is ok. The beds need help, the size was ok, not sure I would say queen as they list, but did look bigger than a full. If you do pick this place to stay just do expect a five star stay at a one star price and you’ll have a pleasant stay.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review, July 18, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Brentwood hotels
0.9 mi away
MainStay Suites Brentwood
MainStay Suites Brentwood
#13 of 20 in Brentwood
179 reviews
1.2 mi away
Baymont Inn & Suites Nashville/Brentwood
0.1 mi away
Brentwood Suites Hotel
Brentwood Suites Hotel
#8 of 20 in Brentwood
241 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hyatt Place Nashville/Brentwood
0.1 mi away
Hilton Brentwood/Nashville Suites
1.4 mi away
Candlewood Suites Nashville Brentwood
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Nashville - Brentwood - South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Nashville - Brentwood - South

Property: Extended Stay America - Nashville - Brentwood - South
Address: 9020 Church St E, Brentwood, TN 37027-5283
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #19 of 20 Hotels in Brentwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Nashville - Brentwood - South 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotwire, Extended Stay, Hotels.com, TripOnline SA, Priceline, Cheap Tickets and getaroom.com so you can book your Extended Stay America - Nashville - Brentwood - South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing