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“outstanding staff - super location -.” 4 of 5 stars
Review of MainStay Suites Brentwood

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MainStay Suites Brentwood
Ranked #15 of 20 Hotels in Brentwood
Elizabethton, Tennessee
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“outstanding staff - super location -.”
4 of 5 stars Reviewed May 9, 2014

old problems with previous reviews have been corrected .clean - lobby and breakfast areas updated. - staff is very accommodating. near a variety of restaurant options. good value when compared with nearby motels' prices

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaMar H, General Manager at MainStay Suites Brentwood, responded to this review, May 16, 2014
Thank you very much for your complimentary review of our MainStay. We are under new ownership and new management. Your kind words tells us we are going in the right direction. We have refocused our priorities and are concentrating on being the very best we can be to each of our guests and catering to their needs and their comfort. Thank you for letting us know we are succeeding. This is just the first step in many positive changes to come, the renovation starts soon. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
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    43
    26
    27
    16
See reviews for
61
25
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Rising Sun, Maryland, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 12, 2014

We had read the reviews of this place, and went in a little scared, but we found the hotel to me more then adequate. It needs an update, yes, but it is still a good place to stay. The bed was very comfortable, and the room size was great. Getting to Nashville is a breeze, and you dont even have to get on the highway. There is a grocery store that you could walk to, and dining options too. If we go back to Nashville, we will stay here again. Trust us, give it a chance

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Tracey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
122 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed April 9, 2014

First impressions mean a lot and the first impressions of this place were scary!! For starters the front doors are not automated. This is a pain if you have any luggage. The lobby, lounge, office area, and hallways have low ceilings. The front desk is a small office desk in a corner rather than a large counter as in other similar places. The breakfast area is small with limited choices and no attendants.
Our room was fairly decent but my wife felt that the tub was about to collapse under her. It was very quiet in the morning.
Kim helped me make the reservation. She was working the night shift when we arrived. She is one of the BEST I have ever met at a hotel. Unfortunately she wasn't working the morning shift the next day. The morning shift didn't have a clue about ANYTHING in the area. For travelers, this is unacceptable.
My wife informs me that the next time we visit this area, we'll stay at the Hampton Inn which is a mile away. I agree.

Room Tip: Ask for one on the third floor
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank VikingHurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 5, 2014

The appearance of this facility seemed nice on the outside. As soon as you walk inside, it is a complete different story. The lobby was somewhat organized, and the receptionist polite. However, the smell of the 3rd floor on which I was staying was nauseating. The room smelled like mildew, the carpet was stained, the bed was rock hard, and there was practically nothing in the bathroom other than a couple towels. The RUDEST thing that happened to me during my stay was that while I was away from the hotel, management allowed a third party carpet cleaner into my room without my knowledge and/or consent. Granted, one of the sub-managers attempted to call me and left me a voicemail saying that the carpet cleaner had arrived and was entering my room. I understand the hotel has the right to enter my room at anytime, but just because you have the right to do something does not mean that it's the right thing to do. Anyone with the smallest amount of customer service experience would agree that the right thing to do would have been to wait until I checked out the following day to let a complete stranger into my hotel room filled with my belongings. Overall horrible hotel experience and will not be staying and/or recommending Mainstay Suites to anyone I know.

Room Tip: Stay away... plenty of other hotel options in this area.
See more room tips
  • Stayed April 2014, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Dirk F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, Tennessee, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 5, 2014

I wish I could attach pictures of the mattress. Big yellow stains. When asked if there was something that could be done, we were told that they could offer us another pad to avoid touching it. They didn't have another mattress for the sleeper sofa. The front desk girl seemed fake.

  • Stayed April 2014
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Indiana, United States
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed January 16, 2014

I unfortunately booked THREE rooms thru Priceline, so there was NOTHING anyone could do to help! One of the rooms smelled like rotten eggs, one of the rooms smelled like smoke ( even though it is non smoking facility!) One of the sofa sleepers had a spring missing and torn underneath so the mattress fell through when you slept on it. There was no bedding or pillows for of the sofa sleepers in ANY of the 3 rooms. We ALL had to go down ourselves and get them from the laundry! There was boogers and who knows what wiped on the hallway walls! Broken exit signs hanging off the wall. I asked another lady what she thought of the place, and she said she wouldn't come back either! I called to talk to the manager and he was nice but said there was nothing he could do as far a refund because I booked it through a 3rd party. He did offer a comp room to come back. But I wouldn't stay for free unless A LOT is changed! The outside of the building is nice looking and its in a nice area. But I would NOT recommend to anybody! VERY disappointing! I also called Choice hotels No help there either!!

  • Stayed December 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, January 22, 2014
Stephanie M,
We appreciate your feedback and sincerely apologize for your unfortunate experience. Your valuable comments have been addressed with our staff and additional steps will be taken to correct the issues you encountered with comfort and cleanliness. We value your business and hope we have the opportunity to win you over with our improvements. Thank you again for writing.

Sincerely,
June McCreight, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Vernon, Illinois
Level Contributor
230 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed December 26, 2013 via mobile

The best advice I can give here is stay away!! Unfortunately I used priceline and was not able to see reviews before my reservation was made. I would have never stayed after reading the reviews.

The hotel is nothing less than disgusting. I have never stayed in a more filthy hotel. There is a bad odor when you first walk in. The carpets are stained. When I got to the room the toilet had not been cleaned. I pulled out the sofa mattress and there were two horrible stains. They were too dark for pee, but not sure what they were. I asked to be moved. In the process I looked at another filthy room and then decided on one that was ok. At least it was ok until I got up in the morning and the shower curtain liner and shower head were covered with mold.

Of course, the hotel was not willing to give a refund because I stayed in the disgusting room. And, priceline won't make them refund it. I would recommend not stepping foot in this hotel and not using priceline because their guarantee doesn't mean anything.

Don't say you haven't been warned!

Stayed December 2013
Helpful?
3 Thank Siwasher1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 30, 2013
Piph-Daddy,
I appreciate you writing and bringing your concerns to my attention. We sincerely apologize that we were unable to provide the exceptional stay that you deserve. Your feedback is important to us as we continually strive to improve our guest experience. We hope to win you over with our improvements and provide a more positive stay in the future. Thank you again.

Sincerely,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Brentwood

Property: MainStay Suites Brentwood
Address: 107 Brentwood Blvd, Brentwood, TN 37027-5026
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 20 Hotels in Brentwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Brentwood 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
When booking at our smoke-free MainStay Suites(R) hotel in Brentwood, Tennessee, you can feel at home in relaxing guest rooms with a variety of accommodations near Belmont University. Brentwood is situated in Williamson County. This suburban town is conveniently located near a major U.S. attraction, Nashville, frequently called Music City. Some popular nearby attractions in Brentwood and Nashville include: Nashville Convention Center Bridgetstone Arena Vanderbilt University Medical Center Cool Springs House Nissan Stadium Brentwood hotels also provide easy access to the Nashville International Airport, which serves the majority of air travelers to Music City. We are also near the Nashville Zoo at Grassmere, Coolsprings Galleria, Fairgrounds Speedway, Vanderbuilt University, Fisk University, Lipscomb University, Music Row, Country Music Hall of Fame and Museum, Tootsie's Orchid Lounge, Schermerhorn Symphony Center, Ryman Auditorium and Museum, Nashville International Airport and Historic Carnton Plantation. You can always depend on our pet-friendly long stay hotel in Brentwood to deliver full-service amenities like: Free breakfast Free WiFi Fitness center Seasonal outdoor pool Business center All of our guest rooms feature flat-screen TVs, coffee makers, microwaves, refrigerators, kitchen facilities, hair dryers, sofa sleepers, irons and ironing boards. Long-distance travelers will appreciate our guest laundry services. ... more   less 
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Also Known As:
Mainstay Suites Brentwood Hotel Brentwood
Main Stay Hotel Brentwood

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