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“Beware!!!!” 1 of 5 bubbles
Review of MainStay Suites Brentwood

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MainStay Suites Brentwood
Ranked #14 of 20 Hotels in Brentwood
Red Bud, Illinois
Level Contributor
244 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Beware!!!!”
1 of 5 bubbles Reviewed December 26, 2013 via mobile

The best advice I can give here is stay away!! Unfortunately I used priceline and was not able to see reviews before my reservation was made. I would have never stayed after reading the reviews.

The hotel is nothing less than disgusting. I have never stayed in a more filthy hotel. There is a bad odor when you first walk in. The carpets are stained. When I got to the room the toilet had not been cleaned. I pulled out the sofa mattress and there were two horrible stains. They were too dark for pee, but not sure what they were. I asked to be moved. In the process I looked at another filthy room and then decided on one that was ok. At least it was ok until I got up in the morning and the shower curtain liner and shower head were covered with mold.

Of course, the hotel was not willing to give a refund because I stayed in the disgusting room. And, priceline won't make them refund it. I would recommend not stepping foot in this hotel and not using priceline because their guarantee doesn't mean anything.

Don't say you haven't been warned!

Stayed December 2013
Helpful?
3 Thank Siwasher1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 30, 2013
Piph-Daddy,
I appreciate you writing and bringing your concerns to my attention. We sincerely apologize that we were unable to provide the exceptional stay that you deserve. Your feedback is important to us as we continually strive to improve our guest experience. We hope to win you over with our improvements and provide a more positive stay in the future. Thank you again.

Sincerely,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

166 reviews from our community

Traveler rating
    52
    44
    27
    27
    16
See reviews for
64
27
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44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Channahon, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 2, 2013

We had a reservation October 25th and on October 23rd, 2013, we were called by the general manager of this hotel, Michelle Caudiff. She said the hotel was overbooked on October 25 (even though we booked our reservation 3 months prior. We were told if we would give up our reservation, and book at another choice hotel, we would get a bonus of 16,000 points added to my rewards account because of the inconvenience. We have contacted this hotel at least 6 times and left voice mails and messages at the front desk. It is now Dec. 2, and she will still not address the promise made to us. We had to stay at another hotel in Columbia, tn. which was even more costly. Customer service is 0 if even the manager will not keep promises or return phone calls. Maybe this review will get a response from a very loyal Choice Hotel customer. Sharon Hedgren

  • Stayed October 2013, traveled with family
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Sonnyshar1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 4, 2013
Sonnyshar1966,
Thank you for writing. I sincerely apologize for the delay and any inconveniences imposed during this process. Unfortunately, situations do arise causing us to have to displace guests. Please understand this is not something we plan and try hardest to avoid. Your satisfaction is important to us. Please feel free to contact me directly to further discuss 615-371-8477 ext.524. We value you as our guest and thank you once again for writing.

Sincerely,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Brentwood hotels

Ohio
Level Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 23, 2013

Good location, easy to get in/out, plenty of parking. The carpet in my room could use replacing, but it was clean.
The evening manager was very helpful. When I complained about someone staying at the business computer for 4 hours watching cartoons online, she allowed me to use the computer in the back office.
The 'breakfast' isn't much but I don't expect much at extended-stay hotels, most don't offer it at all.

  • Stayed November 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RKBOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 3, 2013
RKBOhio,
Thank you for taking a moment to write a review from your stay with us at MainStay Suites Brentwood. We always appreciate hearing from our guests on positive feedback, as well as opportunities for improving our guest experience. It's wonderful to know that you felt well taken care of by our staff and found our accessible location added convenience to your travels. We hope to welcome you back as our guest again soon. Thank you once again for writing.

Best regards,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, Tennessee
1 review
5 of 5 bubbles Reviewed November 19, 2013

Great location in Brentwood, convenient to restaurants and shopping. Customer service is excellent! The staff will assist you in any way they can. Housekeeping does a great job as well. Rooms could use some updating. Enjoyed my stay.

  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Reggie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, December 3, 2013
Reggie M,
I'm happy to hear of your pleasant stay and appreciation of our staff at MainStay Suites Brentwood. Our team strives daily to exceed guest expectations through their excellence in cleanliness and customer service. I'll be certain to pass along your complimentary feedback to our team. We're glad you enjoyed your stay and had an opportunity to explore all that our area has to offer. Please plan to visit us again the next time you travel to Brentwood. Thank you once again for writing.

Best regards,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
191 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 bubbles Reviewed November 14, 2013

This hotel may be a Choice Hotel but it is no longer my "choice". We checked into the hotel but left soon thereafter for an appointment. Upon our return we found food and other items left in the room from a previous occupant. We informed the desk clerk (who stated she didn't remember assigning that room) and she gave us another room. That room didn't have leftover food but there was a couple of items left in a drawer. The rooms are small but have a full kitchen. The carpet in the hallway was quite soiled. We didn't try the free breakfast but saw muffins on the counter. The internet was spotty in its speed. It would be very slow for a few minutes and then perform at a faster rate. I doubt we will stay at this hotel again.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank shnpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, November 17, 2013
shnpan,
We appreciate you sharing feedback from your stay as guest satisfaction is our highest priority. We sincerely apologize for the areas we fell short of exceeding your expectations. Your feedback provides many areas we can work on in order to enhance our guest experience. We value your business and hope we have an opportunity to provide you with a more positive stay in the future. Thank you again for writing.

Sincerely,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sebring, Florida
1 review
5 of 5 bubbles Reviewed November 11, 2013

I was up there for a few weeks for school. My room was a first floor room with pool view. The hotel definitely needs a renovation, but the staff is awesome!! The oatmeal was my favorite thing for breakfast and the location is second to none. I would recommend this hotel just because of their staff, location, and oatmeal.

  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, November 17, 2013
James D,
Thank you for taking a moment to share your experience at MainStay Suites Brentwood. We appreciate you choosing to stay with us while in town for school, and we're pleased to hear our staff's excellence in service made for a delightful experience. We enjoyed having you as our guest, and we hope to extend our hospitality to you again soon. Thank you once again for writing.

Sincerely,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nashville
2 reviews
2 of 5 bubbles Reviewed November 9, 2013

Nice neighborhood and an attractive building as we approached it. Check-in was routine which is fine. When we entered the building and room, only one of our two cards worked. The first carpet we saw looked dirty and had a 2" round hole. All carpet and our sofa were too worn and dirty- looking for 2 1/2 star. The minimal linens on the bed were out of shape, thin, and faded. I found no additional linen or blanket. The bathroom and kitchen were mainly acceptable. However the commode flushed about 1 out of 3 times. The phone made a ticking noise until we detached the phone from the cord.
I asked my husband to bring me yogurt and a cup of cheerios/cereal for breakfast. There was neither. The oatmeal was the only prepared item and it was too runny to please me. My husband was satisfied with the oatmeal and toast.
But we went there to sleep. The pillows were small, soft and lumpy,reminding me of my childhood when I made doll pillows stuffed with my mother's discarded hosiery. The mattress sagged in the middle, forcing each of us to roll to the valley in the middle.
We had purchased this on Priceline. Other Brentwood Priceline hotels have been great.
MainStay Suites is large. Maybe other rooms are better. My ours was a negative for Mainstay and for Priceline's ratings.

Room Tip: Go elsewhere.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Betty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review, November 10, 2013
Betty R,
Thank you for your feedback. I am very sorry to hear that you had a disappointing experience and would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to deliver the exceptional stay you've come to expect from us. Your comments will help us improve our property and overall guest experience. We value you as our guest and we hope we'll have an opportunity to provide a more positive experience in the future. Thank you again.

Sincerely,
Michele Caduff, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Brentwood

Property: MainStay Suites Brentwood
Address: 107 Brentwood Blvd, Brentwood, TN 37027-5026
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 20 Hotels in Brentwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Brentwood 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
When booking at our smoke-free MainStay Suites(R) hotel in Brentwood, Tennessee, you can feel at home in relaxing guest rooms with a variety of accommodations near Belmont University. Brentwood is situated in Williamson County. This suburban town is conveniently located near a major U.S. attraction, Nashville, frequently called Music City. Some popular nearby attractions in Brentwood and Nashville include: Nashville Convention Center Bridgetstone Arena Vanderbilt University Medical Center Cool Springs House Nissan Stadium Brentwood hotels also provide easy access to the Nashville International Airport, which serves the majority of air travelers to Music City. We are also near the Nashville Zoo at Grassmere, Coolsprings Galleria, Fairgrounds Speedway, Vanderbuilt University, Fisk University, Lipscomb University, Music Row, Country Music Hall of Fame and Museum, Tootsie's Orchid Lounge, Schermerhorn Symphony Center, Ryman Auditorium and Museum, Nashville International Airport and Historic Carnton Plantation. You can always depend on our pet-friendly long stay hotel in Brentwood to deliver full-service amenities like: Free breakfast Free WiFi Fitness center Seasonal outdoor pool Business center All of our guest rooms feature flat-screen TVs, coffee makers, microwaves, refrigerators, kitchen facilities, hair dryers, sofa sleepers, irons and ironing boards. Long-distance travelers will appreciate our guest laundry services. ... more   less 
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Also Known As:
Mainstay Suites Brentwood Hotel Brentwood
Main Stay Hotel Brentwood

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