We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“What a shock-what a dump”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
MainStay Suites Brentwood
Ranked #14 of 20 Hotels in Brentwood
TN
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“What a shock-what a dump”
Reviewed November 17, 2011

Checked in 11/16, staying 3 nights. Room was ice cold. After turning on heat/lights this is what you see.1. Stains/evidence of long term small roof leaks with tape coming loose. Leak stains all over kitchen & over one bed. Red sticky 'stuff', maybe catsup on refrig. door-I had to wash off before placing items in frig. Yucky! Set up coffee maker for A.M.-next A.M. would not work. Learned plug does not work-had to move coffee maker, full of water over to counter-unplug lamp in order to make coffee. Exhaust fan is very dirty in bathroom. No hook returned when bathroom last painted where you can hang change of clothes. Drain in kitchen sink so slow I ran the hottest water down drain for 8-10 min. turning disposal off/on in order to use kitchen sink while here. Window sils need repaired. If you only need a clean bed to sleep in coming to area for work, maybe hotel is OK for you but senior citizens, coming for 3 nights, who might cook in room should not come to this hotel. Oh, called @ 8a.m. to voice complaints-told mgr. never shows up before 10 a.m.- called at 10 directly to general mgr. number-no one home-left complaints. It may be a safe area but mgr. allowed at least 2nd floor suites to run down.

Room Tip: choose another hotel for sure or don't pay more than $40 per night-sun comes in at sunrise-curta...
See more room tips
  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrannyMcQuinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

174 reviews from our community

Traveler rating
    56
    48
    27
    27
    16
See reviews for
66
30
15
46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Memphis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2011

I have stayed here for work for several weeks. This hotel is situated in one of the most desirable areas of metro Nashville. This is a very safe area and close to shopping and retail. The biggest difference in this hotel is the staff. They will really go out of their way to make your stay more enjoyable. The rooms are a nice size and include many things that aren't standard at other hotels in this price category. Before I decided on this hotel I shopped many hotels in the immediate area. I can say that this property has expectations of itself that the others do not.

Pros
Location
Safety
Customer Service
Flat screen TVs in room



Cons
Carpet needs an upgrade
Traffic is dense at rush hours
No more gravy at breakfast. g

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbrush99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 17, 2011

Smelled of smoke, cigarette holes in the sheets to prove it. A blind man could have installed the drapes more carefully, as we couldn't close them all the way. Breakfast was decent, for what it was. Restroom had no overhead fan at all which doesn’t help the atmosphere! Parking was inconvenient, to say the least.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patron31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at MainStay Suites Brentwood, responded to this review, October 31, 2011
Dear Patron31,

I appreciate you sharing your comments. I will be addressing your comments with the team at our upcoming staff meeting, please accept my sincere apologies. I hope you will reconsider staying with us and experience the true level of service and accommodations the MainStay name represents.

Yours truly,
Nick Clifton, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xxx
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 25, 2011

Stayed here for business for a week and enjoyed my stay. The rooms were big with 2 tvs, couch, separated bedroom, staff was helpful and friendly. Definitely a good deal for the area. Its where I'll stay for business when in Nashville in the future, close to downtown. Call ahead during the day to see if you can get a better rate. Dog friendly with places to walk.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dgo_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at MainStay Suites Brentwood, responded to this review, October 31, 2011
Dgo_Guy,

Thanks for choosing MainStay Suites Brentwood for your business trip. I am glad you enjoyed your stay with us! I will pass along your comments to our team and we look forward to being of service to you when you are in the Nashville area.

Best regards,
Nick Clifton, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 23, 2011

We stayed in Brentwood in February 2011 for a couple of days. Was nice, staff helpful and courteous. 2 T.V.'s Living room, and seperate bedroom. Rooms were clean. Plenty of dining options in the surrounding area. We enjoyed our stay.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LCTNDAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grove City, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 13, 2011

We stayed at the Mainstay in Brentwood on our way south for vacation. Rooms were VERY generous in size and we liked the kitchen. Outside presentation was very nice and I was excited until I checked in. First, our reservation was incorrect, despite making it online, and we were given a room with one king bed. I explained that we had reserved 2 Q beds and the friendly clerk reassigned our room to a SMOKING 2Q room. The room only smelled slightly of smoke, but the carpets were TERRIBLE! Stained, dirty, etc. We kept our shoes on the whole time we were there. Hallway carpets were just as stained.

Other than the carpets, room was fairly clean and quiet, breakfast was fine, pool area was nice. Staff was pretty friendly, with the exception of the housekeeper who vacuumed the breakfast area while we were sitting there visiting because lightning forced us out of the pool. Pool towels were definitely a problem. There were no towels at the pool, so we went in and asked. We were a group of 10 and were given 2 towels. I asked for more and was handed 2. I finally asked for 2 more, thinking my husband could get some when he came down. No dice! He was told they were all in the laundry (at 10 am). We were glad we had beach towels upstairs!

We would probably stay at this hotel again if they would invest in new carpets (and a few more pool towels). Seems like a small overall investment to DRAMATICALLY improve this hotel.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed July 30, 2011

My stay here was terrible. Once i arrive to the hotel the outside presentation was great along with the lobby. I checked in, got on the elevator the carpet was stained with dirt, i got off and began to smell cigarette smoke although i was in a non-smoking room the smoking rooms where right down the hall. Finally made it to my room pulled back the sheets hair was on the pillows like they didnt change the sheets, pulled out the sheets for the sofa bed hair again. I will never stay here again it made me sick.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank momt8t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Brentwood hotels
0.3 mi away
Baymont Inn & Suites Nashville/Brentwood
0.6 mi away
Candlewood Suites Nashville Brentwood
1.1 mi away
Four Points by Sheraton Nashville-Brentwood
Show Prices
Show Prices
Show Prices
0.9 mi away
Hyatt Place Nashville/Brentwood
0.9 mi away
Hilton Brentwood/Nashville Suites
0.9 mi away
Brentwood Suites Hotel
Brentwood Suites Hotel
#10 of 20 in Brentwood
4.0 of 5 bubbles 240 reviews
Show Prices
Show Prices
Show Prices

Been to MainStay Suites Brentwood? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about MainStay Suites Brentwood

Property: MainStay Suites Brentwood
Address: 107 Brentwood Blvd, Brentwood, TN 37027-5026
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 20 Hotels in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MainStay Suites Brentwood 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
When booking at our smoke-free MainStay Suites(R) hotel in Brentwood, Tennessee, you can feel at home in relaxing guest rooms with a variety of accommodations near Belmont University. Brentwood is situated in Williamson County. This suburban town is conveniently located near a major U.S. attraction, Nashville, frequently called Music City. Some popular nearby attractions in Brentwood and Nashville include: Nashville Convention Center Bridgetstone Arena Vanderbilt University Medical Center Cool Springs House Nissan Stadium Brentwood hotels also provide easy access to the Nashville International Airport, which serves the majority of air travelers to Music City. We are also near the Nashville Zoo at Grassmere, Coolsprings Galleria, Fairgrounds Speedway, Vanderbuilt University, Fisk University, Lipscomb University, Music Row, Country Music Hall of Fame and Museum, Tootsie's Orchid Lounge, Schermerhorn Symphony Center, Ryman Auditorium and Museum, Nashville International Airport and Historic Carnton Plantation. You can always depend on our pet-friendly long stay hotel in Brentwood to deliver full-service amenities like: Free breakfast Free WiFi Fitness center Seasonal outdoor pool Business center All of our guest rooms feature flat-screen TVs, coffee makers, microwaves, refrigerators, kitchen facilities, hair dryers, sofa sleepers, irons and ironing boards. Long-distance travelers will appreciate our guest laundry services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Orbitz, Travelocity, Expedia, Choice Hotels, Hotels.com, Priceline, Cancelon, TripOnline SA, HotelsClick and HotelQuickly so you can book your MainStay Suites Brentwood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mainstay Suites Brentwood Hotel Brentwood
Main Stay Hotel Brentwood

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing