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Extended Stay America - Nashville - Brentwood
Ranked #19 of 20 Hotels in Brentwood
Reviewed May 7, 2013

If you're only planning on using your hotel room for showering and sleeping, then this is a great deal. We spend the majority of our time in a new city out and about exploring and never stay in our hotel more than 8 or 9 hours at a time (to sleep and shower, lol). Couldn't ask for a better bargain, but our particular room had an aweful smoke smell. For non-smokers like ourselves that is such a bad smell- the hotel was unable to move us to another room because we were in town for a very large event and they were booked solid. They were, however, very helpful in trying to best eliminate the smoke smell and had someone come by and spray a special cleaner on the carpets and drapes, which did help somewhat. Courteous and helpful staff, but if you don't want a smoke filled room, be VERY specific in asking for a non-smoking room!

  • Stayed: April 2013, traveled with friends
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1  Thank kshowalter21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this reviewResponded May 10, 2013

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the staff; however, we apologize that the slight smoking odor made your stay unpleasant. Your comments were reviewed by the staff, and we are disinfecting as needed in order to ensure your experience is not repeated.

I am grateful for the feedback you provided so we are able to continually improve our hotel. To discuss further, or if you have any questions, please contact me a tNBR@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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50 - 56 of 82 reviews

Reviewed May 6, 2013

Stayed at 9025 Church location which is a huge difference from the 9020 Church location. The pictures on the internet are of the updated rooms found at "some" locations- but not this one. Our room was very dirty---coffee cups in the cabinet with coffee dried to them, mold in the kitchen with tons of grease, cigarette burns on the blankets. The room wreaked of smoke and staff could have cared less. Hallways and stairs dirty and rooms/building are so run down. Surprised since this location is in the nice community of Brentwood. Will never recommend this location- we stayed out of desperation because we had 2 dogs and no one else would take them. Just felt taken advantage of because what they advertise and what you receive is completely different.

  • Stayed: May 2013, traveled with family
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3  Thank CAB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this reviewResponded May 10, 2013

The staff and I read your comments about your stay with us. I was disheartened to read that the level of cleanliness in your room was not in line with our company's standards. Please accept our apologies. As this hotel’s manager, I can assure you that I have shared your review with our housekeeping staff to ensure your experience is not repeated.

Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, please reach out to me at NBR@extendedstay.com. We would love to have another chance to provide you with a better experience the next time you're in town.

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Reviewed March 7, 2013

I love this hotel. I stay here every time I come to town if they have anything open. They are always so accommocating and willing to work with me if I need early or late check in. Betty handled both my arrival and checkout smoothly and efficiently. She is always so friendly.1

  • Stayed: February 2013, traveled as a couple
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Thank Sabrina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen M, Manager at Extended Stay America - Nashville - Brentwood, responded to this reviewResponded March 27, 2013

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."

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Reviewed February 11, 2013

I Love this place I feel just like I'm at home and every time I'm in town I stay here. Everyone is always so nice and attentive. The rooms are large and accomodate me and my dogs very well! I Love this hotel

  • Stayed: February 2013
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Thank jstarr25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen M, Manager at Extended Stay America - Nashville - Brentwood, responded to this reviewResponded March 27, 2013

"Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."

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Reviewed December 31, 2012

It's not a destination resort but for the price I'm impressed. Rooms are clean, beds are good, internet is fast, TV has more channels than most, overall pretty decent place.

I think the management does a good job. There's obvious pride in the property. It's clearly a long term stay place but they don't pretend it's anything else. Kinda cute, homey feeling thing is apparently some people have been here a while and have signs like Home Sweet Home, Merry Christmas, etc hung on their doors.

Services are limited, no shampoo, conditioner, etc provided but the rooms have a full kitchen with everything you need. One thing I was impressed with, which I've seen before but not a lot, is all the utensils, plates, cookware, coffeepot etc were wrapped in plastic saran wrap. I guess they do that after they wash everything from the last person who stayed. Nice touch.

The laundry is on the first floor which is not really a first floor, more of a partial basement. It's the smoking floor and has an odor. Not sure if the odor is smoke related or semi basement related but either way if you stay on the 2nd-actually ground level-or 3rd it's not an issue.

Overall pretty decent & the price is a good $50-$75/night cheaper than the surrounding hotels. If you're in the area for an extended time and don't feel like eating out every night I can't think of a better place.

Room Tip: I'd stay away from the first floor, actually more of a semi basement, unless you smoke. Otherwi...
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  • Stayed: December 2012, traveled on business
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Thank TOM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mzubair, Manager at Extended Stay America - Nashville - Brentwood, responded to this reviewResponded February 7, 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."

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Reviewed December 3, 2012

I had a standard room facing the back parking lot on the 2nd floor, which is a non-smoking floor. (The smoking floor is downstairs on the first floor) I had not heard of this hotel prior to staying here, but chose it because of location, price, free internet and the fact that it had a small kitchen.

I have had to be in town longer than expected and have continued to choose this hotel because of the convenience, quietness and amazing staff!! If you are expecting a 4/5 star hotel and all the amenities, this is not it..... but, the rooms are spacious, the staff is friendly and willing to help you with absolutely anything!! I can't say enough about the friendliness of the staff- all of them make you feel welcome and important!

The hotel is being updated..... I got to see the lobby before the update and now halfway through it...... it's amazing!..... when all the rooms get done this way, people that are unwilling to stay in a hotel with a little age showing will not be able to have this concern here any longer.......this will undoubtedly be the best place in Nashville to stay for the money!!

Room Tip: If you don't smoke.... do NOT stay on the first floor!!! Also, please be aware that this is lik...
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  • Stayed: November 2012, traveled on business
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1  Thank 730sunrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mzubair, General Manager at Extended Stay America - Nashville - Brentwood, responded to this reviewResponded December 6, 2012

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2012

DO NOT STAY AT THE STUDIO PLUS IN BRENTWOOD, TN
.

For your own safety do not stay at the Extended Stay Studio Plus Motel at 9025 Church St. E in Brentwood, TN. I made a reservation. Went to the motel from my place of employment in Maryland Farms which is about 2 miles. I checked in with my son. I live in Mt. Juliet but I had gotten very sick to my stomach at work and was extremely tired and decided to get a room. Upon entering the room there was an odd smell. We sprayed Lysol. I went directly to the bed and turned down the covers and layed down. After about an hour my son was hungry and I ordered Chinese food. I entered the bathroom thinking that a nice hot shower might make me feel better. That was out of the question. The bath tub had paint chips inside of it. A orange dirty ring around it. It was filthy. As I came out of the bath room I noticed the bad smell. While I was asleep my son had opened a window. The bad smell was coming from the closet. Upon opening the closet door it smelled like the carpet had been wet and soured. As my son was opening the sofa bed a black beetle crawled out. I was walking to the bed and there was a piece of metal sticking up in the floor and I cut my toe. I called down to the front desk and there was no answer. We left lucky for us there is a shower at my office. We took showers there. I called the motel and spoke with the manager who I relayed the same info as in this blog. She stated that she was sorry and that I would not be charged for the room. Guess what I had been given a $10.00 discount which the woman explained would be taken off at check-out. It was not. Not only have I been charged for this disaster I was over charged. I have tried to contact the corporate office and stayed on the phone for 35 mins. to be told by the woman, Tina who answered that she had to transfer me. I asked how long I would have to wait she stated she did not know there was only one guy in guest relations and he could be on the phone with someone. Our office is having its 20th year anniversary gala next Friday. Channel 2, Channel 4, and the Tennessean will be covering it and you can come listen to me tell what a horrible experience I had at this motel and the outcome to date. I have called the motel numerous times in the last 24 hours and no one answers. Their corporate office is probably in the back room. I cannot believe a franchise would allow such nastiness to occur at one of their motels. Just take heed DO NOT STAY AT THE STUDIO PLUS EXTENDED STAY AT 9025 CHURCH ST. E, BRENTWOOD, TN. Y'all have a blessed day.

Room Tip: Do not stay in any room at this motel. It is in bad repair. The service is non-existent and the ma...
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  • Stayed: October 2012, traveled on business
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2  Thank Lynda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mzubair, General Manager at Extended Stay America - Nashville - Brentwood, responded to this reviewResponded December 6, 2012

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s General Manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Nashville - Brentwood

Address: 9025 Church St E, Brentwood, TN 37027-5256 (Formerly Studio Plus Deluxe Studios - Nashville - Brentwood)
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 20 Hotels in Brentwood
Price Range: $78 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Brentwood 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Studio Plus Brentwood

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