Best part of the hotel was the location, breakfast and evening light snack and drinks. Otherwise, we had way too many problems for a Hotel chain that brags about winning an award three years in a row for customer service.
Our room was not cleaned for two days in a row, even after reminded the manager and front desk staff. The heater in the room was not working properly. The windows were not weatherproofed which allowed the room to become cold during the three days of snow and cold weather. The handle on the front door lock was broken and needed to be repaired while we were out. When we returned our room keys did not work and no one from the hotel thought to call us and tell us to stop by the front desk to get the keys reprogrammed. And, one of the door handled on the interior doors to the bedroom was pulling out from the door.
It seems no one is checking or paying much attention to the condition of the rooms, And, no one is using any follow up procedures to resolve quest problems.
I had to call Hilton Honors corporate customer service to get someone involved to be sure these problems would not continue for the rest of our stay.
- Official Description (provided by the hotel):
- Welcome Home to the Homewood Suites in Beautiful Brentwood TN. Newly renovated suites just waiting to spoil you in comfort. Enjoy complimentary breakfast, internet, parking, and evening Welcome Home Receptions Monday - Thursday.Thank you for choosing the Homewood Suites Brentwood. We look forward to serving you. ... more less
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- Also Known As:
- Homewood Suites By Hilton Nashville Brentwood Hotel Brentwood
- Homewood Suites Brentwood
- Homewood Brentwood
- Hilton Brentwood
- Homewood Suites Nashville Brentwood
- Brentwood Homewood Suites
- Brentwood Hilton