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“Ripped Off...Threatened...” 1 of 5 bubbles
Review of Suburban Extended Stay Bartlett

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Suburban Extended Stay Bartlett
Ranked #2 of 3 Hotels in Bartlett
memphis
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Ripped Off...Threatened...”
1 of 5 bubbles Reviewed December 29, 2008

We had nothing but problems with the Suburban Lodge/ Suburban Extended Stay. First I was charged for a room that I tried to cancel; and when calling Choice Hotels customer service line, I was told that there was nothing they could do but file a formal complaint because they own the building and not the business itself. We were lied to over and over about our rate- a breach of verbal contract over and over again. The room was never cleaned weekly. We were told that we could get a cart and clean the room ourself. If we wanted towels or anything else we had to go to the office and get it. (The office being closed from 11pm to 7am.) Upon leaving and requesting an overpaid balance, the General Manager told my husband to leave immediately or he'd kick his [--]. We didn't get a checkout receipt, and didn't get back the money we were told that we would get back.

Upon trying to settle the first dispute, we found out that the company that owns the business has several civil lawsuits against it.

Don't reserve a room online. Don't reserve a room over the phone. It used to be a really nice place to stay, but now you will get screwed, and possibly threatened.

  • Liked — Nothing
  • Disliked — Not customer oriented. The GM was more concerned about his bottom line than customer satisfaction.
  • Stayed November 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank shopper08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

Traveler rating
    2
    7
    3
    4
    22
See reviews for
13
5
4
6
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
lexington
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed November 3, 2008

First of all the clerk was sweet and was told to do as she was told. No fault of her own. She was a sweet and pleasant lady. The party began @ 1 am doors slamming kid screaming more noise than an airplane landing at intervals of 3 minutes apart.
AVOID this place.

  • Liked — Nothing
  • Disliked — Leaving
  • Stayed November 2008, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank joeyrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 19, 2008

I had stayed here back in early 2007 but had a bad experience. I only came back here because my pappy passed on. When I checked in, the new GM was very courteous and checked me in personally right away. The staff was polite during my 28 day stay. Housekeeping is only done once a week but the very polite folks at the front desk let me swap my towels out whenever I needed to. The price is cheap, and this is only a two star hotel, but the new management has really righted the ship. I will continue to stay here in the future every time I'm in Memphis. Memphis is known for its crime but Bartlett is safe and this hotel is the safest I've seen. Even the security guard after hours was polite enough to change my towels for me. Definitely recommend to those on a cheap budget that want a safe, clean hotel with a great, courteous staff!

  • Liked — Pleasant staff
  • Disliked — 15 mins from downtown Memphis
  • Stayed September 2008, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank PhatAyrak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
1 review
1 of 5 bubbles Reviewed July 17, 2008

Where do I start? I booked this hotel through Priceline requesting a two star level hotel, to be close to my son’s basketball teams' hotel. A two star level was the only star level available in this area. We traveled eleven hours by highway to attend the AAU National Basketball tournament. My husband and I knew we were in trouble the moment we stepped into the lobby, to be met by an attendant with a baby on her hip. We thought O.K. maybe it will get better. As we proceeded to our room on the third floor, we noticed how dirty the concrete was beneath our feet. We have never seen such stained and filthy concrete. Once we reached the room, things went from bad to worse. There was a huge cobweb that encompassed the left upper corner of the door. We thought no way! At this point we knew this was not a place for us. However, like brave people we are- we attempted to proceed into the hotel room, to find that the key card would not unlock the door. We go back down to the lobby. There is now a man attending. He states that the young lady didn’t hit the check-in button on the computer. Off we go again, to find that the key card still didn’t work. We proceeded back down to the lobby. The male attendant summons the maintenance man and tells him “To get them into the room any way possible.” Let me tell you, the maintenance man got us into the room and it was not with the key card. I will not go into detail of what he did because my review might not be published. The maintenance man then suggested to my husband that we do the same if we needed to leave and reenter the room. The room also had cobwebs in the corners of the room, a ladybug crawling on the ceiling, and hair on the bathroom floor. Needless to say, we checked out right away.

  • Liked — Nothing
  • Disliked — room was not clean and the door key didn't work
  • Stayed June 2008, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank fairlawngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longview TX
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 bubbles Reviewed June 24, 2008

This room was obviously not prepared for guests. Tub and kitchen sink were dirty. No towels, no soap, no shampoo, no ice, frige not on, no drain plugs in tub, no pillow cases, top sheet on queen bed was only full size; listed as non-smoking room, but ashtrays were everywhere.

The stove burners were missing. The kitchen cabinet door was leaning against the wall. The TV remote was not working.

No one answered Operator when we called to request towels, pillow cases. Walked down to office; sign on door says "Back in 20 minutes." Walked back to room and called again. Desk said to come back down and pick up what we needed.

We complained that night, were given towels and toiletries.
We complained the next morning (at check-out) and asked to have the room comped - and they did. They also asked for a list of the things wrong to use as a training tool for housekeeping.

I usually don't write negative reviews (check other hotel reviews by me to confirm) but this hotel deserved it. I wouldn't stay here again.

  • Stayed May 2008
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank RoseofTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed May 1, 2008

The rates are cheap( about $40 a night) but you get little more than a thin, lumpy mattress and pillow for your money. The room is quite small and includes a tiny kitchen area with mini-fridge, small microwave, two burner stove top and sink. The suburban neighborhood is nice but you're thirty minutes from most Memphis attractions. We couldn't even get a full complement of towels. Linens are not changed and rooms are not cleaned for up to a week. Staff is not helpful. We asked for a telephone book ( there are none in the rooms) but never got it. Memphis is a great place to visit and next time I'll stay elsewhere.

  • Liked — pleasant suburban neighborhood
  • Disliked — amenities -- there were none
  • Stayed April 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed March 18, 2008

I suppose the rates here are cheap, but I thought $63 for the room we had was ridiculous. The building is long with stairwells only at the ends. Good for exercise, maybe? Our room had grime on the walls and a bathroom that really needed a good cleaning. The "stovetop" in the kitchen area was angled interestingly and would have worried me to use. There were huge stains on the bedding and the "pillows" were the flattest I've ever seen at a hotel.

The bed was uncomfortable, and combined with basically no pillow, made for a lousy night's sleep. The temperature unit was situated under the window in such a way that the curtains were blown completely out when it was blowing. Oh, and bring your own hair dryer - they won't provide you with one!

I wouldn't stay here again, period. I could have paid a few dollars more and had a nice room at the Best Western in town. I suppose the best I can say about this place is that it's cheap, but I even in that regard, I wouldn't say it is inexpensive, all points considered.

  • Liked — It wasn't on a highway with traffic noise - can't think of anything else.
  • Disliked — Pretty much everything.
  • Stayed March 2008, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
1 Thank KaryaDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suburban Extended Stay Bartlett

Property: Suburban Extended Stay Bartlett
Address: 7380 Stage Rd, Bartlett, TN 38133-4073
Phone Number:
Location: United States > Tennessee > Bartlett
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Bartlett
Price Range (Based on Average Rates): $
Hotel Class:2 star — Suburban Extended Stay Bartlett 2*
Number of rooms: 138
Reservation Options:
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Also Known As:
Suburban Extended Stay Bartlett Hotel Bartlett
Bartlett Suburban Extended Stay
Extended Stay Bartlett
Bartlett Extended Stay

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