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All reviews water slides pancake machine the room was nice kid friendly hotel big attraction a great stay would stay here again next morning very nice hotel staff was friendly waterpark lifeguards blizzard desk
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Reviewed December 21, 2018

We decided to stay at the hotel on Thanksgiving day so that our son could enjoy the waterpark there. The hotel was nice. The room was nice and clean. The staff was very friendly. The pool area was nice and spacious, though they could have used more tables around. The pools could have been a little warmer. I think the waterslide pool was the warmest. We went there primarily for the water park and didn't know that the slide was only open from 5 to 10pm. So we were there all afternoon and the next morning when the waterslide wasn't on. Also, during the 5 hours that it was open, they turned it off because a few kids were misbehaving, so they punished everyone - not impressed by this. Breakfast looked like it would have been good, but they were out of everything hot the entire time that we sat in there (1/2 hour or so). The worker sat chatting with people for a while until some one told her that they were out of EVERYTHING. She then went to the back room and we never saw her again. Supposedly they have a pancake machine that was empty, scrambled eggs, Vegie omelets, biscuits and gravy and sausage patties, but it was all empty the whole time were there down there. The cinnamon rolls and coffee were excellent tho. I was leaving there to go hunting (while wife and kid stayed) and I had to go to McDonalds for breakfast when I left.
Also, somehow, my wife got the impression that there was a fridge/microwave in the room which there was not. This caused an wrinkle because we brought some food to the hotel since there was almost no places open to eat on Thanksgiving.

Room tip: Waterslide is only open from 5-10pm (during the week anyway). Breakfast may not be available.
Date of stay: November 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Marty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h20town2, General Manager at Holiday Inn Express & Suites Watertown, responded to this reviewResponded December 23, 2018

Thank you for your recent review. Please accept our sincere apology for the inconveniences you experienced during your stay. We will make sure that we get this addressed with our staff immediately. We greatly appreciate your feedback and would like you to give us the opportunity to provide you with the stay that you expect and deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2018 via mobile

We decided to so a little family getaway while visiting friends . Very nice pool area, not a whole lot of tables but very nice. Rooms were clean, breakfast was good and staff was friendly. Thank you!!!!

Date of stay: December 2018
Trip type: Traveled with family
Thank th0ff3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h20town2, General Manager at Holiday Inn Express & Suites Watertown, responded to this reviewResponded December 3, 2018

Thank you for your recent review. We are very happy that you enjoyed your stay with us. We are glad that you got to enjoy the pool area. We greatly value your feedback.

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Reviewed November 5, 2018 via mobile

Great rooms. Great hotel. Friendly staff at check in and check out. Lady working the breakfast area also pleasant and visited with us. Rooms were clean and comfortable. Pool area looked great for families. Will recommend and stay again!

Date of stay: November 2018
Trip type: Traveled as a couple
1  Thank pbcaswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h20town2, General Manager at Holiday Inn Express & Suites Watertown, responded to this reviewResponded November 6, 2018

Thank you for your recent review. We are very happy to hear that you enjoyed your stay! We thank you for your recommendation and hope to see you again soon!

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Reviewed October 29, 2018 via mobile

This was a very nice hotel! The room I stayed in was clean the hotel staff was very professional and pleasant. The shower head didn’t stay in one place it sprayed water all over the bathroom but other than that it was a pleasant stay. I did have other friends that were in another room there and there only complaint was the room still smelled a little of smoke which I’m assuming is because they just recently became a smoke free hotel.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank 44valh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h20town2, General Manager at Holiday Inn Express & Suites Watertown, responded to this reviewResponded October 30, 2018

Thank you for your recent review. We would like to apologize for the inconvenience you had with your shower head. We are very happy that you enjoyed your stay. We look forward to seeing you again the next time you are in our area!

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Reviewed September 30, 2018 via mobile

I checked in late to the hotel, but was greeted right away. Very friendly night staff and even received a handwritten thank you note from the Manager. Clean room, and comfortable. Room could use a microwave/refrigerator, but that could have just been my room. Would stay here again!

Date of stay: October 2018
Trip type: Traveled on business
Thank NikoB24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h20town2, General Manager at Holiday Inn Express & Suites Watertown, responded to this reviewResponded October 3, 2018

Thank you for your recent review. We are happy to hear that you enjoyed your stay and that our staff was able to assist you right away. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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