We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A decent place to stay.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Watertown
Ranked #6 of 11 Hotels in Watertown
Reviewed June 2, 2013 via mobile

Was in a good location. The price was right. Room was clean and comfortable. The kiddie area at the pool was nice but the actual pool was freezing cold and the hot tub was scalding hot. The waterslide was a blast though. The front desk was courteous and helpful. They served a really good breakfast also.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank dakgypsies02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Watertown, responded to this reviewResponded June 30, 2013

Dear dakgypsies02,

We appreciate you leaving a review on your recent stays with us. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. I am deeply sorry for any issues you have encountered.

We take all comments into consideration and welcome any opportunity to improve. I will pass over you comments made to our Maintenance Manager in order to investigate further.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Regards,
Brenda J.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (91)
Traveler rating
Traveler type
Time of year
Language

63 - 69 of 91 reviews

Reviewed May 24, 2013

I found the hotel to be very clean and staff freindly. The maids in the morning smile and say hello when you walk down the hallway. Maintenance guy was always saying to have a nice day. The only problem I had was with the free breakfast. The decaf coffee was luke warm each morning so I would mix in the full leaded stuff to increase its temperature. I have a wheat, gluten and dairy allergy. The scrambled eggs are awful. The mini muffins are stale (suppose they were left overs from earlier in the week, i know they had gluten - I was hungry and desperate). There was nothing on the food buffet that I could eat because it contained gluten and dairy. There was no fruit available either day. I mentioned this to the front desk and was told there should have been - would have been nice if they would have apologized at least. I did not use any of the facilities while staying there so I am unable to comment on them. I just rented the room to have a place to sleep at night while I was in town for a funeral. do not book thru expedia as they are more expensive. I just researched this. I was in a rush (had less than 5 minutes to book) and googled the hotel as someone had recommended Holiday Inn Express. I thought I was booking directly with the hotel and when I checked in found out it was thru Expedia. They are more expensive than hotels.com and other travel websites.

Room Tip: I asked for a room that would not face the highway as I am a light sleeper. The put me at the end o...
See more room tips
  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Watertown, responded to this reviewResponded June 10, 2013

Dear Roni L,

Thank you for taking the time to write your review. We're sorry you were not satisfied with the service you received from the restaurant staff. We were disappointed to read that when you visited the restaurant you did not find it to your tastes, we will review for possible modifications so to better accommodate our guest in the future. We do apologize for any inconvenience that you have experienced.

We appreciate your feedback as this is our best resource for improving guest services. Thank you for again for your feedback, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013 via mobile

Very poor experience. Hotel took advantage of the bad weather and overcharged us. The room was very minimalist, no refrigerator, microwave, or much of anything really. The "water park" is a complete joke. There is a water slide, however, it isn't open. There is no actual pool. There is a small kiddie play area and there is a wading pool and an small splash down puddle at the bottom of the slide. The wading pool was ice cold and looked brown. The hot tub was extremely hot and worked. Otherwise, the so called "water park" was terrible. At best the room was a $25 value, and I doubt it was worth that.

Stayed: April 2013
Thank tryin2findhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Watertown, responded to this reviewResponded April 29, 2013

Dear tryin2findhome,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room accommodations, and water park were not in line with your expectations. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

The room was clean, pool was great. Worst customer services both times I've stayed. Will hold $ on debit cards, and rude when help is needed. Management needs lesson in manners, would not recommend staying here to anybody. No apologies given or concern for costumer satisfaction.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank gzupfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Watertown, responded to this reviewResponded February 15, 2013

Dear gzupfer,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanlines and pool.

However, We’re sorry you received poor customer service from our staff which was unacceptable. We will address these points and I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2012

We stopped again for an overnight stay at our favorite hotel.Once again I can exclaime about the cleaniness of this great hotel.I only wished that we could have stayed a few days but duty calls at home.They still have that great breakfast ,one could not ask for more to eat in the morning .different kinds of coffee,cereals,fruit,scrambled eggs ,bacon and sometimes sausages ,those hot sweet buns,hot biscuits and more...just great . We just love it there .You are not missing anything when you stay at a Holiday Inn They also have swimming,exercice room ,sauna and Internet could one ask for more.If you hear anyone complain about this hotel something is wrong somewhere..Good travelling to all and do try this hotel.

Room Tip: I would think all the rooms are great ,we have always stayed on the same side I dont know if it is t...
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nannamv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2012

The hotel is a non descript building near the airport just outside the City of Watertown. The room was roomy and comfortable. The breakfast the next morning was a bit tasteless, more geared towards the business man or woman rushing to get out to a meeting. But I have to compliment the friendly and excellent service from the staff.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vanturnhout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2012

I drove through Watertown on a short road trip from Minneapolis to Fargo (I took the long way purposely) and decided to spend the night.

The building is an odd shape, which makes it unique. Upon walking in, I was greeted with a smile, given my key, and was told each guest gets a shot at the plinko board that was sitting next to reception. I dropped the little flat disk thing in there, it bounced around and landed on "something salty". I was given a bag of popcorn, which I ate later that night as I watched a movie. Nice touch!

I was also very surprised that they had a small waterpark in the hotel. I didn't utilize this, but it looked neat and pretty clean.

The beds were standard, the room had no odors, the bathroom was as it should have been.

The hotel is a bit far from town, but it's in a convenient location next to a bar/restaurant/gas station/casino/gift shop/convenience store kind-of place.

It was nice and quiet, too, as are most places in South Dakota.

Thanks!

  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Watertown hotels
0.9 mi away
Hampton Inn & Suites Watertown
0.4 mi away
Country Inn & Suites By Carlson, Watertown
0.3 mi away
Quality Inn & Suites
Quality Inn & Suites
#4 of 11 in Watertown
110 reviews
Show Prices
Show Prices
Show Prices
43.0 mi away
Ramkota Hotel & Watertown Event Center
9.1 mi away
Dakota Sioux Casino & Hotel
Dakota Sioux Casino & Hotel
#8 of 11 in Watertown
51 reviews
0.7 mi away
Days Inn Watertown
Days Inn Watertown
#2 of 11 in Watertown
299 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Watertown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Watertown

Address: 3901 9th Ave SE, Watertown, SD 57201-9104
Phone Number:
Location: United States > South Dakota > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Watertown
Price Range: $114 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Watertown 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Holiday Inn Express Hotel and Suites Watertown is home of the Terry Redlin Art Center, Mellette House, and the Bramble Park Zoo.Conveniently located near shopping.Gaming just minutes north of I-29.Watertown municipal golf course just west on hwy 212. Features include 140 ft. water slide with splash pool, sports pool, children's enchanted pool, large whirlpool and arcade. Winter Hours:September 1st thru May 31st Sunday 8 am to 11 am, Monday through Thursday closed, Friday 5 pm to 10 pm, Saturday 8 am to 10 pm. Summer Hours: June 1st thru August 30th Sunday 8 am to 11 am and 5 pm to 10 pm, Monday through Friday 5 pm to 10 pm, Saturday 8 am to 10 pm. Free deluxe breakfast, free local & 800 calls, free high-speed wireless and hardwired Internet access. Well equipped exercise room, meeting room, guest laundry, and business center. Located at exit 177 on I-29. The Holiday Inn Express Hotel and Suites offers 66 rooms with 24 suites and an elevator. Visit Watertown, SD and Stay Smart at the Holiday Inn Express Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Priceline, Travelocity, Booking.com, Hotels.com, Orbitz, Hotwire, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Holiday Inn Express Watertown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Watertown Hotel Watertown
Holiday Inn Watertown
Watertown Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing