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Best Western Plains Motel
Ranked #2 of 11 Hotels in Wall
Certificate of Excellence
Iowa, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed October 23, 2013

Receptionist was rude. Gave me the rate and then I said we were AAA members. She said that IS the rate. When I asked if they had a fast food place in Wall, she got kind of cocky and said "if you want to drive 45 miles THAT way!"

Room had a very powerful odor of BO. We came to the conclusion it was the recliner. Everything else was clean. We had a dog with us and had the corner room next to the pet area so that was nice. But it was also next to the ice machine so the dog was antsy.

All in all, the room was ok but I was surprised they didn't give a discount. I told them when leaving that they needed to get rid of the recliner or have it professionally cleaned! Very bad!!

Price . . . far too much for what we received.

Room Tip: Don't get the one next to the ice machine!
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplains, Manager at Best Western Plains Motel, responded to this review, October 25, 2013
I want to apologize for the acts of my front desk employee. I will make sure this is brought to all our front desk employees as this is not the way we are trained to treat our guest. I will also check into the recliner in your room as we have recliners in all our king rooms and try to have them professionally cleaned besides our regular cleaning of them. I am sorry that you did not have a good expereince with us and I will make sure that all steps are taken to fix what we can. Thank you for responding to the survey as it helps us to serve our customers better. We hope you keep staying with Best Western.

Thank You

Jackie Heathershaw
manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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553 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Minneapolis, Minnesota
Level Contributor
181 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed October 15, 2013

When traveling across I90 in western South Dakota, there are limited options for good hotels. The Best Western in Wall SD provided a good travel break for our family. My wife and I were given a very small room in the corner of the building, avoid it if you can. It was clean but needed to have the carpet replaced and remodeled. Our son and his family were given a larger room which worked out well. The direct entry from the parking lot made loading and unloading easier. The property had very nice indoor and outdoor pools, which were great on a hot summer evening. The complimentary breakfast had a good selection. Although not a great hotel, I would recommend it as a good place to stay in Wall SD.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jes22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplains, Manager at Best Western Plains Motel, responded to this review, October 16, 2013
We enjoy all our customers and appreciate when you take the time to write a review for us. Hope you can come see us again sometime.

Jackie Heathershaw
manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 14, 2013

Loved this hotel, great value, nice to have the rooms with three queen beds. Myself and two Grandchildren ages 6 and 10, stopped here on our way to Rapid City from Minneapolis. Just three blocks from Wall Drug and 8 miles to Badlands, perfect!! They have a family suite that have two queens in one room and one in another, it was nice for each of us to have our own bed. Great pool for the kids, nice breakfast, rooms clean and comfy beds. Only complaint is they need a different brand of scrambled eggs. :)

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gisele O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplains, Manager at Best Western Plains Motel, responded to this review, October 16, 2013
thank you for your comments. we appreciate all comments and hope you come see us again sometime.

Jackie Heathershaw
manager
October 16, 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dewey, Arizona
Level Contributor
163 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed October 12, 2013

I really don’t care what people say about motels, I love them. They are so much easier to get in and out of. You checkin (which was a snap here), you back your car up right to the door of your room (be sure to get a ground floor room), you unload your stuff and you’re all set for a comfortable stay.
We stopped in Wall South Dakota for two reasons:
1) to go to Wall Drugs, wow, what a fun place for the afternoon!
2) to go to the Badlands National Park, again WOW!
Plains Motel has a very nice Pool Complex, which houses the indoor as well as outdoor pool, hot tub, fitness center and breakfast room, all very nice.
Right outside of the Complex are a couple of cement picnic tables, fantastic place to sit and chat with an adult beverage in the evening with fellow travelers.
My only regret at this motel is that we only stayed one night.

Room Tip: Ask for a ground floor room
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doni-lei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplains, Manager at Best Western Plains Motel, responded to this review, October 16, 2013
Glad you enjoyed your stay with us. we hope yopu come and see us again sometime. Spread the word...Wall is a good place to come see.

Jackie Heathershaw
manager
October 16, 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed October 6, 2013

I can't say enough good things about this motel!! We stayed during blizzard the whole town lost power for about 14hrs!! Our room did get a little cold but not bad and not as cold as most! Very good insulation!! The next morning the owner was out plowing the parking lot to get the guest on there way he also had other people helping dig out the guest!! None of the other hotels had anyone plowing or helping! A huge PLUS to staying in this motel! We will stay there again!! Thank u so much!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisalutes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplains, Manager at Best Western Plains Motel, responded to this review, October 8, 2013
Wow, thank you for your kindness in your response to us. we hope you spread the word and get back to see us again sometime. Once again thank you for your kind words and we enjoyed doing business with you.

Jackie Heathershaw
October 8, 2013
manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galloway
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed September 30, 2013

I have stayed at this Best Western on three separate occasions while visiting Badlands National Park in 2013 to do some hiking and backpacking. The staff is super friendly and the rooms are very nice. The rooms that I have stayed in all appear to have been recently upgraded. They are clean and have all new everything including flat screen TV's. The indoor pool is nice and the free breakfast is excellent. You are within a 5 minute walk of Wall Drug and several restaurants. You can drive to the entrance of Badlands National Park in about 5 minutes from here.
I would strongly recommend this hotel primarily based on the great staff and cleanliness of the rooms.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplains, Manager at Best Western Plains Motel, responded to this review, October 1, 2013
Thank you so much and spread the word about our great little town.
We hope to see you again sometime.

Jackie Heathershaw
manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
147 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed September 26, 2013

We spent one night here because we wanted to go to the Wall Drug Store and also spend time in the Badlands. The room was neat clean and very comfortable. We were told that there were several places in town we would not want to stay and they were the best choice. Cost of the room for two people was $101 plus all the taxes. They do serve breakfast in the morning. You couldn't ask for a better location to stay because you are very close to the Badlands. I would recommend seeing the Badlands and then doing Wall Drug Store on your way out of town. We enjoyed our stay and the staff was very friendly.

Room Tip: I have no advise as far as rooms are concerned. We stayed in a first floor room across from the bui...
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwplains, Manager at Best Western Plains Motel, responded to this review, September 30, 2013
Thank you so much for completing our survey. we appreciate all comments good and bad and hope you come our way again. Let you friends know that Wall is a great place to stop over.
Hope the rest of your vacation went well.

Jackie heathershaw
manager
Sept 30, 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plains Motel

Property: Best Western Plains Motel
Address: 712 Glenn St., PO Box 393, Wall, SD 57790
Phone Number:
Location: United States > South Dakota > Wall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#2 Business Hotel in Wall
#4 Family Hotel in Wall
#4 Romantic Hotel in Wall
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plains Motel 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Plains Hotel Wall
Best Western Wall
Wall Best Western

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