We arrived in the late afternoon to check in. we had several issues to deal with and ask for a first floor room. We were flatly told no. When we ask about so few cars in the lot, she responded-all rooms are already reserved. well ours was too- guaranteed. We asked can you change w/ another-flatly. No. so we had to drag numerous large bags up 2 landings of stairs (there was no elevator in sight) and then then was an additional steep ramp to get to our 2nd floor floor. Wow, it was painful. she never said "let me see what I can do, etc. Did i mention the parking lot was almost empty?! Over the next several hours, we saw many cars drive in from the highway, and get 1st floor drive up rooms. Very annoying. Apparently this Best Western has no concern for customer service; and BTW, the room carpets were sticky.
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- Also Known As:
- Best Western Plains Hotel Wall
- Best Western Wall
- Wall Best Western