My family ended our South Dakota vacation in Wall, SD. We checked in to our hotel (which had been paid in full prior to our arrival through SD Vacations) When we arrived all seemed to go well until I realized that there would be no receipt of our stay and they preauthorized a charge of $106.77 on my debit card. Our trip was planned perfectly, right down to our financial budget. There was no talk of preauthorizing $106.77. I was told that they just took the information in case there were extra charges incurred while we stayed. When I questioned the fact that they preauthorized the charge, the staff became flustered and didn't know what to do. They brought in a Manager, whose Customer Service skills were poor at best. She was rude and actually yelled at me because I questioned why the charge in addition to the fact there would be no receipt to show there were no extra charges. We will never go back to this hotel. We always use Bestwestern, in fact we stayed at a Bestwestern in Hot Springs, SD at the beginning of our trip. They were great but this place was dirty and the staff was beyond rude.
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- Also Known As:
- Best Western Plains Hotel Wall
- Best Western Wall
- Wall Best Western