This hotel was clean and quiet. When we went to check we waited 10 min for someone to come to the counter to wait on us, we had reserved the room for one night but had decided that we wouldlike to stay 2. When I asked the clerk if we would be able to get the second night she told me that they were full, but if I wanted to check another hotel she would cancel our reservation, but when I arranged for another hotel and wanted her to give me verification that the room was cancelled she said it was her 2nd day and she didnt want to do that. She tried for quite awhile to get ahold of a manager and when she finally did I was furious at the fact that they had left this young clerk alone without the proper training to know what she could approve and she couldn't. She in turn was upset too. To make a long story short I spoke with the manager and he agreed to accomodate my family for both nights if I agreed to stay with them and cancel the arrangements I had made elsewhere. The other was going to cost me 75.00 more a night so I agreed. The next morning housekeeping appeared at our door at 8:00 in the morning, and we had to advise them that yes we would be acquiring there service but would prefer to at least be dressed first. The hotel has some definate staffing issues that need to be resolved and some training that needs to take place. The also need to learn to communicate better between shifts so that they may know issues that are happening
- Official Description (provided by the hotel):
- The Hampton Inn Spearfish is ideally set in the scenic Black Hills and surrounded by nature's beauty. Guests enjoy spacious accommodations and convenient amenities you're sure to love such as free hot breakfast and high-speed Wifi. Take advantage of our indoor swimming pool, fitness center, business center and meeting space. ... more less
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- Also Known As:
- Comfort Suites Spearfish Hotel Spearfish
- Spearfish Comfort Suites