Here is my complaint to the Choice Hotels website,
Checked in about 7pm, our room number was 307. Went to dinner in Spearfish and returned to the hotel around 9pm +/-. When we turned down the bed for the night we noticed hairs in the bed sheets. Not just any hair but pubic hairs. To say the least we found it to be disgusting. We called the front desk and it took 30 to 40 minutes to get the bed sheets changed. We found the next morning that the coffee pot had not been cleaned and the grounds from the last guest were still in the filter basket. We also found a folded towel in the bathroom that looked like some blew their nose on it and left disgusting waste on it and put it back into service. For $125.00 ++ it was a major dissappointment and we will not be staying or refer anyone to this hotel. We didn't even get an apology over the bed sheet incident or an offer to move to another room etc. This room had not been cleaned and there appears to be a total lack of quality control or customer service in this hotel.
- Official Description (provided by the hotel):
- The Hampton Inn Spearfish is ideally set in the scenic Black Hills and surrounded by nature's beauty. Guests enjoy spacious accommodations and convenient amenities you're sure to love such as free hot breakfast and high-speed Wifi. Take advantage of our indoor swimming pool, fitness center, business center and meeting space. ... more less
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- Also Known As:
- Comfort Suites Spearfish Hotel Spearfish
- Spearfish Comfort Suites