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“never again” 1 of 5 bubbles
Review of Sheraton Sioux Falls & Convention Center

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Sheraton Sioux Falls & Convention Center
Ranked #23 of 52 Hotels in Sioux Falls
Denver, Colorado
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“never again”
1 of 5 bubbles Reviewed October 28, 2012

We arrived after 7:30 pm after a long days drive. Check in went OK and the room was OK but not up to Sheraton standards. The bathroom was average except for the tri colored faucet--silver, brass and rust. We decided to eat dinner at the hotel as it was late. First we waited 5 minutes to be seated which was by the bar tender from another area of the hotel as no dining room staff were to be seen. There were 3 other tables with guests already eating. We waited 25 minutes for our well done hamburgers which arrived rare. When the restaurant manager arrived he yelled at us and told us our rare burgers were medium well. I have never been so rudely treated. What was supposed to be a pleasant stop at what used to be a great chain, I will be much more careful looking at Sheratons in general, but never will I stay at this one again. The one bright spot was the buffet breakfast the next morning.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
    118
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    80
    33
    23
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Italian first
  • Any
English first
DENVER,CO
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed October 4, 2012

Spent just one night using 4000 Starwood pts. Nice hotel attached to the convention center. Had our two small schnauzers with us and was no pet fee. Room was clean and sufficient but VERY quiet and large! No outside noise whatsoever from the 2nd floor even near the elevator!
Hotel breakfast was reasonable. Hate spending money on room service so just had hubby go downstairs and bring it back up.
Will definitely stay here again when passing through the Sioux Falls area.

Note to hotel: "Dog pots" would be nice to have near the surrounding areas of the hotel.

Room Tip: Always call ahead when traveling with dogs so there are no surprises. Even if you know there isn...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GWENCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
466 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 478 helpful votes
3 of 5 bubbles Reviewed September 12, 2012

Hotel is right next door to Pheasants stadium and the convention center. It has nice open courtyard effect. Nice comfortable room. (Carpet needed replaced thought - several stains).Slept ok til the morning when guests were departing rooms and could hear the doors shutting. Not very soundproof for that.

Front desk needs more personnel at all hours. In hte evening (7-ish) the one person manning it was completely overwhelmed with guests and phone calls. And in the monring, my airport shuttle departed a little late because the 1 person manning the desk was supposed to be the shuttle driver. Hire more staff.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank hatlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed September 8, 2012

Both phones in our room didn't work. Our tv didn't even have a remote. Wifi wasn't included. Room was dirty. Wall paper is peeling off the walls. The shower wall is cracked. Staff was rude. I was really surprised I thought the sheraton was a fairly nice hotel.

  • Stayed September 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank laurelnjared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Sheraton Sioux Falls & Convention Center, responded to this review, September 24, 2012
I apologize for the missing remote control and the telephones not working properly. Also, for the lack of service provided.

If you would like to contact me to provide a little more information, I would appreciate speaking with you.

I hope you will consider staying with us in the future.

Karen Masterson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison
Level Contributor
220 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed September 1, 2012

Recent trip to Sioux Falls brought me here again. Stayed for one night. Still nice, and clean.

Stayed in the executive section. Newer section of the hotel.

Their printers in the work areas did not work again, just like the last time I was there...like 5 months or so ago. Maybe they should get new printers or something. Went to front desk, they let me use their computers there.

Food was pretty good. Ate at the restaurant in the main floor for breakfast.

Internet was pretty good too.

Room Tip: Try to stay in the executive section
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  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ClickTheGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Always on Vacation
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed August 30, 2012

Nicely redone rooms and lobby area. Bathrooms were still outdated and need some attention, but everything else including window coverings and linens was real nice. My only complaints are some common area noise at night (from the bar) and double beds. Next time I will make sure to get queens or a king and a pull out.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Westhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bronson, Michigan
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed August 27, 2012

My husband and I stayed at the Sheraton 2 nights last summer while vacationing in SD. This time we traveled with another couple and only stayed one night. Once again, our stay was wonderful! No complaints about the room (size, cleanliness, features, etc) or its location. I did, however, put in a request when booking the rooms that they be located no lower than the 4th floor, and my request was honored! Yes, the noise from the bar at the bottom of the atrium does waft upward, but we were all so exhausted from a 12-hour drive that we were out fairly quickly. That, and I did stick the couch pillows in front of the door, just for good measure. For the money, I simply don't think you can get a better stay in Sioux Falls. Perhaps there is a room (or rooms) that need some slight repairs (just going by pictures posted by other reviewers), but all the rooms I've had experience with were in very good shape. As I said before, we'll stay here again if in the Sioux Falls area!

Room Tip: Ask for 4th floor or higher.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank epica101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Sioux Falls & Convention Center

Property: Sheraton Sioux Falls & Convention Center
Address: 1211 N West Ave, Sioux Falls, SD 57104-1334
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Sioux Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Sioux Falls & Convention Center 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Connected to the Sioux Falls Convention Center, Denny Sanford Premier Center and Sioux Falls Arena by indoor walkway, our hotel in Sioux Falls provides a convenient location for easy access to the best Sioux Falls has to offer. With complimentary shuttle service to and from the Sioux Falls Regional Airport, and a variety of Fortune 500 companies nearby including Wells Fargo, Citi Bank, and Great Western Bank, our Sioux Falls hotel makes exploring South Dakota easy and exciting. After completing a $6.5 million renovation, our redesigned guest rooms provide you with all the comforts you need. All rooms and suites are equipped with our signature Sheraton Sweet Sleeper™ Bed, High Speed Internet Access, and much more. Our Sheraton Club Rooms provide exclusive access to our Sheraton Club Lounge, an upscale space to gather and enjoy complimentary breakfast, evening hors d’oeuvres, wireless High Speed Internet Access and more. Relax in our indoor heated pool and spa or join us in Water's Edge Lounge or Falling Waters Grille for classic bistro cuisine and cocktails. Our downtown Sioux Falls hotel is the ideal venue for your next corporate meeting, wedding or any special event. With our connection to the Sioux Falls Convention Center, featuring 97,400 square feet of modern event space, events are our specialty. Our attentive and experienced staff is here to help you every step of the way and ensure that your event is successful and unforgettable. ... more   less 
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Also Known As:
Sheraton Sioux Falls Hotel And Conference Center
Sheraton Sioux Falls Hotel Sioux Falls
Sheraton Hotel Sioux Falls
Sioux Falls Sheraton

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