My girlfriend and I stayed here for two nights in early October for a wedding. I realize this was a few months ago, but I'd imagine it's equally as relevant today in being informative for future guests.
This was my first visit to Sioux Falls, and this was the hotel where the couple had reserved a block of rooms. I went rogue with my reservation, though, and was able to get a better deal through Priceline (who, for whatever reason, outsourced it through booking.com).
We arrived pretty late at night, and the night desk clerk was friendly, although she did seem unclear in communicating what the situation was on the hotel's breakfast offerings. While it was clear that there is a restaurant in the hotel where you typically pay for your meals, she suggested that from 6 a.m. to 9 a.m. was a complimentary breakfast. I didn't try to take advantage of that until the last morning of my stay, which I'll get to later.
This hotel is packed with amenities, which is great to have. You can read the list on the website, but I'll just say that this place is huge. I can't speak to any of them, though, as we didn't take advantage of anything beyond what was in our room.
At the time of our visit, they were doing remodeling, which appeared to mainly affect the exterior, but I think they've also been renovating the rooms as well.
On that note, I hope the room we stayed in is going to be renovated at some point. There were a few low points to this room that really made it below average.
The thermostat didn't appear to work correctly, or at least the air conditioner couldn't quite output cold air fast enough to cool the room. The room felt warm when we first entered, but the thermostat said it was only at 72 degrees, so we cranked it to 66 degrees. This cooled it down some, but the temperature of the room seemed to be about 4 to 6 degrees warmer than what the thermostat said.
We were on the second floor, with windows facing south. This meant we had a balcony, which sounds nice, but it was cramped and looked down at a patio area. If people were sitting around the patio area, we basically would have mainly had a view of them looking back at us. We could also see an intersection and some surrounding buildings, but on the second floor, you really don't have much of a vantage point to consider a balcony much of a luxury. Additionally, the door out to the balcony was extremely difficult to lock. I think I got it to lock successfully the first night, but on the second day, I couldn't get it to lock again for the rest of our stay.
The room also had a mini-fridge, which we didn't really need, but would've been nice if we had any drinks or food to stow away. The problem with the fridge, though, is that it made a loud whirring noise when the cooling system would kick on. I realize that all fridges do this, but it almost sounded like a tea kettle whistling when it would first fire up. The sound was fairly obnoxious, but thankfully wasn't enough to keep us from sleeping.
The bathroom was huge. Almost too huge, in fact. I'm trying to give the hotel the benefit of the doubt and assume that we were placed in a room intended for handicapped individuals who need the space for their wheelchairs. But if this was not the case, then the bathroom seemed like it wasted a lot of square footage that could've been used to open up the bedroom a bit more. Despite all the space in the bathroom, the sink was very small with no surrounding countertop. Basically we set our toiletries around the rim of the sink, which was very cramped. Again, if they wanted to get the most out of all the extra space in the bathroom, a better setup with countertops would have been very beneficial.
Despite the gripes listed above, the room served our purposes just fine by giving us a place to rest our heads at night, and a hot shower in the morning. It came with all the essentials that you'd expect out of a hotel room. Other than that, the décor was a bit drab and dated.
To revisit my comment earlier about the complimentary breakfast, I learned when we were checking out that there was no such thing, and we'd have to pay extra at the restaurant for our meal. Since we were pressed for time and needed to start our drive back home, we didn't have time to go through a sit-down meal, so we instead grabbed a quick breakfast at the McDonald's drive-thru on our way out of town. I'm disappointed in their staff for not communicating this correctly. For a place that provides so many other amenities, you'd think this would be a no-brainer to provide some sort of complimentary breakfast to guests.
The location of the hotel is a huge plus, as it is fairly central to downtown Sioux Falls. We didn't explore the city a lot, but getting anywhere isn't too big of a hassle.
Overall, I found this place to be somewhat of a letdown. It will suit your most basic needs, but the rooms are just a little bit below average, and the staff is somewhat disorganized in being consistent with their communication. I could see a lot of the amenities being a huge plus for guests looking to take advantage of them, but I never needed them, so I am only judging based on my personal experience with my hotel room and interactions with the staff. I'm not willing to rate this below average, though, as I know this hotel would probably suit families a lot better.
- Official Description (provided by the hotel):
- Set in the heart of vibrant & historice downtown Sioux Falls. We are a full service hotel with 290 comfortable guestrooms, complimentary airport shuttle service, a business center and fitness center. Right outside our front door you will find many unique shops and restaurants. Our convenient location offers easy access to the airport, I-90 & I-29. ... more less
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- Also Known As:
- Holiday Inn Sioux Falls-City Hotel Sioux Falls
- Sioux Falls Holiday Inn