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Best Western Empire Towers
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Reviews (487)
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All reviewswestern hotelsbest westernsroom was cleanbiscuits and gravynice hotelcomfortable stayplace to stayhotel is locatedcontinental breakfastwafflesnext morningbreakfast was excellentfront desk staffeasy accessstayed one nightthe breakfast areaconvenient location
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Reviewed July 23, 2013

We have been on the road traveling and working our way home. We like staying at Best Western hotels. We were please with our room. very clean and comfortable. The only problem we had was when calling to confirm our reservation they did not have it. We did end getting a room thank goodness. We called the Bestwestern because we have the rewards card so the man helped book us a room and called the hotel himself to set it up and then gave me a confirmation number. We were booking our rooms on the ipad so we didnt wait long enough for it I guess. But it all worked out good, it was busy with kids wrestling. The other thing was there was no place to eat, so we went out for breakfast. The staff was friendly.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank susitamarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwempiretowers, General Manager at Best Western Empire Towers, responded to this reviewResponded July 30, 2013

Thank you for your recent review on our hotel. We are always pleased to read about our guest's experience at our hotel and in our area. Your reviews will help us succeed in leading the staff in superior customer care.

Again thank you and safe travels!
Danyell Nelson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

Excellent experience - we stayed at 7 Best Westerns on this trip and this was the absolute best. Layout of facility (pool, breakfast area, etc.) was very convenient and the breakfast area and breakfast quality and presentation was outstanding. Highly recommend.

  • Stayed: July 2013, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwempiretowers, General Manager at Best Western Empire Towers, responded to this reviewResponded July 30, 2013

Thank you for completing a review regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Safe travels!
Danyell Nelson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

Stayed here on our way to Custer State Park in July! Nice hotel and nice staff! Room was really big and spacious! Good breakfast with wide array of items! Note that if you want this hotel book it early as this area seems to be the stopping point to and from the Rushmore area of South Dakota. This place is definitely worth it for the price!

  • Stayed: July 2013, traveled with family
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Thank Deborah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwempiretowers, General Manager at Best Western Empire Towers, responded to this reviewResponded July 30, 2013

Thank you for submitting a review on your recent stay at our property. We hope your trip across our state was wonderful!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


Again thank you and safe travels!
Danyell Nelson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

Indoor pool was nice & well maintained. To our surprise Continental breakfast included very good cheese omlets and boiled eggs. Between the room decor, the pool and breakfast selection, even our 10 yo traveler was happy.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Marilyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwempiretowers, General Manager at Best Western Empire Towers, responded to this reviewResponded July 16, 2013

Thank you for your review on your recent stay with us. It is always a pleasure to read about our guest's visit to the area. It was wonderful to see that your little one had fun. Hope to see you the next time you are in our area. Safe travels to you and your family.

Danyell Nelson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

We read the reviews before staying at the Empire Towers Best Western on W. Shirley Ave in Sioux Falls,SD for 3 days. It was not difficult to find. It's 50 yds west of the MacDonalds on 41st. We found the room quiet with a little shower noise in the early morning, but not too loud. It was nice to have a fridge. The continental breakfast was a nice surprise with eggs, sausage, pancakes plus the usual options we were expecting. We were near I-29 and the mall, and in a central location for our team activities. The hotel and room were clean & we would stay there again.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwempiretowers, General Manager at Best Western Empire Towers, responded to this reviewResponded August 9, 2013

Thank you for taking a moment to submit your review on Trip Advisor regarding your recent stay with us. It is always a pleasure to read about our guest's visit to the hotel and the Sioux Falls area. On behalf of our entire team we hope to see you on your next trip to the area and travel safely!

Danyell Nelson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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