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“Extremely Disappointed”

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Best Western Plus Ramkota Hotel
Ranked #19 of 53 Hotels in Sioux Falls
Reviewed August 5, 2005

I used TripAdvisor to search for and select hotels for our cross country trip this summer and was very disappointed when we actually arrived at this one. It was the only truly bad accomodation experience we had in two weeks of travelling from East Coast to West.

First, we had booked weeks ahead and requested a crib in the room and also gave a reminder closer to the date -- never showed. No explanation given.

Second, as we were on the road with two small children (ten months and 5 years) getting a good nights sleep was vital to everyone's good humor and sanity. Not possible at this place -- at 4:30 am right outside our window were treated to five LONG minutes of crashing, rumbling, ear-splitting noise due to trash pick up of several commercial size trash bins being loaded into the dump truck. Why this has to be done at 4:30 am, I don't know. But worse, why are the trash bins located right outside of guest rooms!?

As we were on the road for so long and out of touch with family, we only booked hotels/motels that promised free high speed internet access. This was promised in ads by the Best Western Ramkota hotel. Upon arrival, we searched high and low. Finally, we called front desk for assistance and were given a detailed description of how to access the internet -- plug in a phone cord to the standard phone outlet and use a dial up number. Dial up is not high speed, and it provides nothing unless you have a dial up service provider to use, which we did not. Nothing was offered to accomodate us.

And finally, upon check-out in the morning. I paid the bill in full. Then I told the front desk staff, politely mind you, that we had a few concerns that we wanted to share. Blank stare. Ok, fine, I went ahead and expressed my concerns anyway. Defensive, rude attitude was all that I received as she proceeded to tell me they do not promise high-speed internet and that they can't do anything about trash pick up. Well, then I showed her the advertisement that actually did show the promise of high speed internet access -- "Well, I've never seen that before."

I won't even go in to all the rudeness I was treated to. But at that point, I figured I better put down my comments in writing for the manager and asked for paper to do so. She grumpily complied with my request.

After our visit, I also emailed the hotel chain directly to ensure that my comments were received. About 40 days and counting -- still waiting for any kind of reply.

On the positive side, the room was mostly clean, the pool was clean and towels readily available. Also, we did not find the pool to be crowded at all, as some have noted -- we visited it at 5:30-6:30pm though.

I doubt I could be persuaded to stay here again.

  • Stayed: June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank SBCAFAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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679 - 685 of 685 reviews

A TripAdvisor Member
Minneapolis, MN
1
Reviewed July 10, 2005

Nice place, and a good place to take the kids with the indoor pool and water slide.

Stayed: July 2005
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded July 20, 2015

Thank you for the comments, and your business. We're thrilled we are an annual stop for your family. Hope to see you again soon!

Our Best,

Jan and Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Indiana
537
Reviewed November 28, 2003

This hotel is nice and clean and so are the rooms. We went there mostly because of the indoor pool for the kids. We were disappointed though because in the pictures in the advertisements the pool looked fairly empty. When we got there, however, our kids were so excited about swimming in the pool, but it was PACKED!! Kids were lined up and in single file on the different play things. It was also extremely hot in the pool area. I went out to the outdoor pool to see if it might be less crowded even though it didn't have the kids play things, but it was just as crowded. Also, a lot of local people get a room there just to use the pool, and there were tables set up with pizza and cake for their group because they were having someone's birthday party there. Our room's air conditioner was broken. The staff was very helpful in trying very hard to fix it, but it was never totally fixed. They did give us free breakfast in the restaurant there though because of our inconvenience. The restaurant is very nice and has delicious food and a nice breakfast buffet, although it is not normally free like a lot of hotels have. The hotel is usually packed because of the pool. So, it can be very noisy. Definitely don't get a room by the pool if you want to go to bed early or sleep in late. We had a room by a maid's closet which they told us the maids would not use in the morning, but they did use it a lot. It kept me awake, and I had been up late too because of the broken air conditioner, and men trying to fix it several times.

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2003

This is a charming place. The auditorium facilities are exceptional. I was conducting a seminar and had brought my (then) 9-year-old son along. This is the best indoor pool I have ever seen at a hotel, very kid-friendly. However, it is noisy if you have a room near the pool and aren't partaking of the fun. Also there is no elevator in this 2-story motel - a consideration if you have a lot of luggage. If you are using the auditorium I suggest allowing plenty of advance time to familiarize yourself with the facilities - the staff weren't particularly helpful.

1  Thank sdtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2016
Google Translation

Room Tip: Prendre une chambre au rez (étage 1) car il y a peu d'ascenseurs et avec des valises, les couloi...
  • Stayed: July 2016, traveled with family
    • Value
    • Location
    • Service
Thank mtille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded August 10, 2016

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Reviewed July 14, 2013
Google Translation

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pierre R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded July 16, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012
Google Translation

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HolidayATCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded July 16, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ramkota Hotel

Address: 3200 W Maple St, Sioux Falls, SD 57107
Phone Number:
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Sioux Falls
#17 Business Hotel in Sioux Falls
Price Range: $101 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ramkota Hotel 3*
Number of rooms: 226
Official Description (provided by the hotel):
Featuring the Splash-Tacular Water Park. A great place to make memories. Family-friendly atmosphere featuring our indoor water park, outdoor pool, and restaurant/lounge. Kids can join the Ramkota Rascals Kids Club. Refrigerators and microwaves in all poolside rooms and suites. ... more   less 
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Also Known As:
Best Western Hotel Ramkota
Best Western Sioux Falls
Sioux Falls Best Western

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