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“Comfortable beds - poor layout”

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Best Western Plus Ramkota Hotel
Ranked #18 of 54 Hotels in Sioux Falls
Reviewed May 8, 2014

We typically do not sleep well in hotel rooms; the beds at this BW Plus were extremely comfortable and we slept very well. However, the layout of the "suite" was unsuitable for our family of six. The bathroom was inconveniently located in the room, and we were in each other's way constantly as we got ready to depart in the morning. We try to be efficient, but we needed more space!

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded May 27, 2014

Thank you for sharing your comments, and I am glad you had a good nights sleep. Should you visit us again, please call the hotel direct and ask for Kathy, our Front Office Manager. We have numerous styles of room types; I bet we could find one with a better bathroom layout for you.

Respectfully,

Jan Grunewaldt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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512 - 518 of 723 reviews

Reviewed May 8, 2014

We spent the weekend here with our 12 year old grandson. He really enjoyed the water park ... it was a great break from the winter.... and a really nice facility. The only detractor was there was no complimentary breakfast.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Best Western
Thank pjjewel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded May 27, 2014

Thank you for your comments, and we're thrilled you had a wonderful time! Our beautiful outdoor pool is open now, double the fun! Hope to see you again this summer!

Our Best,

Jan Grunewaldt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

I have stayed at this hotel 20 times in several years. It NEVER fails that my keys don't work. These things are fixable people. The majority of the staff is not friendly. The beds are the most uncomfortable of any hotel I frequent. The lounge is awesome, the food is very good and the prices on food and drinks are exceptionally good.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Best Western
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded April 26, 2014

Thank you for sharing your comments; hearing directly from our guests is always the best way to measure your performance. I am so sorry for the inconvenience of the locks, we actually just spent thousands of dollars addressing those so I am surprised to hear your feedback but will share with our maintenance department. I will also post your friendliness comment so associates see, we pride ourselves in being a home away from home and generally excel at that.

Please stop in the next time you are in, I would love to meet you. Thank you for your business, we appreciate it.

Respectfully,

Jan Grunewaldt
General Manager

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Reviewed April 13, 2014

The facility was undergoing some construction but that did not seem to come in the way of the people who were staying at the facility. The staff members have amazing customer service and very professional at the same time friendly.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Best Western
Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded April 14, 2014

Thank you for the wonderful comments about our staff and service; we're thrilled! We are doing a little roof work, I hope it was not an inconvenience to you. Hope to see you again soon!

Respectfully,

Jan Grunewaldt
General Manager

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Reviewed March 23, 2014

We spent one night at this hotel and were very pleased with the way our request for close to the pool area was granted with an actual poolside room at no additional charge! The staff was friendly and helpful. Will definitly stay here in the future.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Best Western
Thank Becky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded March 27, 2014

Thanks so much for sharing your experience; our beautiful outdoor pool opens at the end of May too for more family fun! Sioux Falls has so many fun things to do in the summer, and many free events. I hope we see you again!

Jan Grunewaldt
General Manager

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Reviewed March 18, 2014

When we arrived our room was not ready. Tyler who worked at the desk did his best to make sure we compensated for the delay which was greatly appreciated. The rooms were clean and comfortable along with the swimming area. Also appreciated how close they are to the airport and that they will shuttle individuals.
Overall a great stay.

  • Stayed: February 2014, traveled with family
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Thank Adventurer4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded March 20, 2014

Thank you for the comments; we're so glad we did our job well for you! We hope to see you again!

My Best,

Jan Grunewaldt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

Lets start with 1. old 2. run down 3. feces in pool 4. overtreated pool when opened 5. chemical burns on kids which required medication 6. wait of 1.45 hours for a hot dog and salad 7. pizza cold and wrong order. 8. charged for double movies 9. microwave did not work in room, was switched out for a 1978 one that took 8 min to pop a bag of popcorn. 10. maid "made" our beds right overtop of a box of pretzel crumbs 11. eyes watered for 2 days b/c of chemical in pool 12. so much NOISE in pool area and in rooms, baby cried thru the walls next door half the night. 13. zero response from anyone at hotel when they were informed of our horrid experiences, one front desk gal said, oh , sorry about that , and walked in the back. 14....NEVER NEVER again !! save your money, go somewhere else!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Greg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan G, General Manager at Best Western Plus Ramkota Hotel, responded to this reviewResponded March 18, 2014

Thank you for sharing your experience; first and foremost, I, we, are very sorry and embarrassed. I hope you have received the Medallia note and adjustment. All your comments have been shared with staff are correctable, and not our norm. As for the pool incident, of course we have no control over a child having an accident. Our staff is well trained to address that issue promptly and safely.

I do hope we'll have another chance to turn this negative into a positive.

Respectfully,

Jan Grunewaldt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ramkota Hotel

Address: 3200 W Maple St, Sioux Falls, SD 57107-1302
Location: United States > South Dakota > Sioux Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Sioux Falls
#17 Business Hotel in Sioux Falls
Price Range: $98 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ramkota Hotel 3*
Number of rooms: 226
Official Description (provided by the hotel):
Featuring the Splash-Tacular Water Park. A great place to make memories. Family-friendly atmosphere featuring our indoor water park, outdoor pool, and restaurant/lounge. Kids can join the Ramkota Rascals Kids Club. Refrigerators and microwaves in all poolside rooms and suites. ... more   less 
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Also Known As:
Best Western Hotel Ramkota
Best Western Sioux Falls
Sioux Falls Best Western

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