I've stayed here 3 times over the past 3 years. The previous stays were average, but this last one was just really disappointing.
To start with something good, I choose the property because it's on the north side of Sioux Falls and right next to the interstate. The location works great for me.
On this last visit, I arrived at about 8 p.m. to find a lobby/breakfast area full of people (all with beer or wine in hand), and no one at the front desk. It was quickly apparent that at least one youth sports team was staying at the hotel. The parents all hang out in the lobby (where a bar is available), then give the kids free reign to run up and down the various hallways.
There was a sign on the front desk informing guests to pick up the phone and dial 0 for assistance. I did that and waited several minutes for someone to appear. (I can see that kind of wait if I arrived in the middle of the night. But not in the early-mid evening.) Worse than the wait, this person could not have been any less interested in helping me. Now, please understand that I tend to be very unconcerned about whether front desk staff are all that enthusiastic. They have a hard job and I don't blame them for getting down about it. But I just couldn't believe how obviously uncaring this person was. As she droned on through the various check-in items, she mentioned that they accommodated my request to be away from stairwells and elevators. So, I was a bit surprised to get to my room and find that it was directly adjacent to a stairwell. And the stairwell was filled with young teens talking on their cell phones. Which led to two instances where I had to ask the young teens to take the party elsewhere.
The best thing about the room was that the AC unit was loud enough to drown out the running/stomping that went on in the hallway late into the night.
I came downstairs to breakfast the next morning to find a breakfast area so filled with young people that you couldn't possibly fit another one in there. The line for the waffle maker was 6 deep. I'd never seen anything like it. And it certainly wasn't worth waiting 20 minutes to get food, so I ate elsewhere.
I spent the entire day away from the hotel and arrived back late enough that the lobby had cleared out and the hallways were quiet. I had to get on the road early the next day, so I arrived at the breakfast area right at 6 am. And found it closed. Turns out the person on front desk duty was new, had only received one day of training, and wasn't aware that she needed to get the breakfast stuff started. (Can't blame that on the employee. She was doing the best she could. It was a management issue, as was the disinterested front desk person two nights earlier.) So, again, no breakfast.
Much as I love the location, I won't be back here.
- Official Description (provided by the hotel):
- Platinum Award winning property located just off the intersection of I-90 & I-29. At the Quality Inn & Suites of Sioux Falls, we have redefined the definition of Quality. Our staff is committed to delivering a new level of customer service to make your stay as comfortable as possible.We feature 93 guestrooms decorated with a rich and luxurious feel, including standard rooms, king suites, and executive suites. Inside you’ll find everything you need to enjoy a Quality stay:*Free High-speed Internet *Indoor Pool/Whirlpool *Microwave/Refrigerator*Deluxe Hot Breakfast*Flat-Panel HDTV’s with HBO and Pay-Per-View *Exercise Room*Business Center and Convenience Shop*Lobby Bar *Airport Shuttle*Pet FriendlyOur meeting room is ideal for corporate meetings or social events and can accommodate up to 50 people. When traveling on business, take advantage of the services provided in our business center, a computer work station, free wireless and high-speed Internet access, printing, copying and faxing. Our deluxe continental breakfast will get your day off to a great start, while our complimentary airport shuttle will make traveling a breeze ... more less
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- Also Known As:
- Quality Inn And Hotel Sioux Falls
- Quality Inn Sioux Falls
- Sioux Falls Quality Inn