I always try to find a Hampton Inn when I travel, as they are a place I can trust to be comfortable, clean and friendly, but this particular location went above and beyond.
Great beds, very clean rooms, extremely friendly people... Gilbert at the front desk went out of his way to make us comfortable and make us smile. My sister had booked and payed, so when I arrived several hours before she did, he made sure I could access our room and called to check on me after a few minutes. He had given us a room with a huge photo of cows that couldn't help but make us laugh every time we walked in :-)
What he did not know, was that this visit to Sioux Falls was for my sister and I to say our final goodbyes to a family member in hospice, and as we returned to the hotel every night during her last week of life - the friendly welcome and kindness we received from every employee we came across, well let's just say it made a difference to us.