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“Bad stay”

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Super 8 Rapid City Rushmore Rd
Ranked #43 of 48 Hotels in Rapid City
Kokomo, Indiana
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bad stay”
Reviewed September 15, 2013

Stayed several days. Had pre-paid so we stayed when we normally would have left. The only reason this was not rated worse is the desk staff is friendly and the price is reasonable. The problem was the room. We stayed in the lower level which is below ground level. I don't know if this was the cause but our room was always damp.The carpet felt wet when you walked on it. Also very dirty. In bare feet your soles turned black. The worse thing was the horrendous urine smell in the room. We could hardly stand it. We kept sniffing til we found the top comforter and underneath blanket on one bed smelled like a week old un-flushed urinal. We did get the blankets changed by the hotel staff but the smell lingered. Every day after cleaning the staff had heavily sprayed a mint smelling freshener in an attempt to mask the odor. My wife bought a can of air freshener also to try and get rid of the smell but no luck. Maybe it was just our room, but I cannot believe the cleaning staff would not have noticed the smell. Totally disgusting.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ginch2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLGM, Operations manager at Super 8 Rapid City Rushmore Rd, responded to this review, September 17, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

I have made changes in the housekeeping staff to better ensure guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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457 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • German first
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  • Any
English first
West Fargo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

our stay was ok. But ther was a slight problem. The carpets were very dirty in room and halls. couldn't walk barefoot wothout your feet getting black

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
1 Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLGM, Operations manager at Super 8 Rapid City Rushmore Rd, responded to this review, September 18, 2013
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

We do deep clean the hotel twice a year and shampoo carpets and hallways as needed. I apologize for any inconvenience this may have caused you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Level 5 Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 2, 2013

This motel is adequate, but on the whole overpriced for the value. The carpeting and furnishings are worn and the parking is difficult as the motel is sited on a narrow lot. If all one want's to use it for is sleeping and cleaning up, there are likely cheaper places. The continental breakfast was also a disappointment and contained a bare minumum of items.

Room Tip: Based on our experience, none exist.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MundaneTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLGM, Operations manager at Super 8 Rapid City Rushmore Rd, responded to this review, September 18, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Rapid City Rushmore Rd

Property: Super 8 Rapid City Rushmore Rd
Address: 2520 Tower Rd, Corner of Mount Rushmore Road & Cleveland Street, Rapid City, SD 57701-5491
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #43 of 48 Hotels in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Rapid City Rushmore Rd 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Super 8 Motel Rapid City - Rushmore Road Hotel Rapid City
Super 8 Rapid City
Super Eight Rapid City
Rapid City Super Eight
Rapid City Super 8

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