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3 - 8 of 657 reviews
Reviewed January 23, 2019 via mobile

The last time we stayed there. We saw a mouse in the room. We were trying to video it. We informed the front desk and they transferred us to another room. Later on after a week when we check out the utility man told told us that they catch 1 mouse on the first floor, e we’re at the 3rd floor.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank 101herar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2019 via mobile

I am a local here in Rapid city, who frequently stops into Cheers Lounge for the great cocktails and entertainment but what keeps me there so long and always brings me back around is the exceptional service I've received and continuously receive, especially from two specific employees Madison and Kelsey who make my experiences worth the time every time.

Jeremy

Date of stay: January 2019
Trip type: Traveled with friends
Thank Jjacobs19199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2018

The room was easy to find and easy to check in to and maybe it was because it was an off-season it included 2 comp passes to the pool and waterslide. The room itself was very spacious and cozy and included an in-room safe. The lounge seemed a bit busy the night we were in town but we didn't go in. We did use our pass to the pool and slide before we checked out to wake us up and get us ready for a day of driving and it worked taking that cold water plunge early in the morning! Would absolutely stay again and quite possibly even again during the fall/winter (off-season) just to enjoy how cozy it felt. The Perkins next door was great for breakfast and (again, probably because it was off-season) super quiet when we dropped in around 9am for breakfast before hittiing the road.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 2dumdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mkast2018, Manager at Grand Gateway Hotel, responded to this reviewResponded January 25, 2019

Thank you for taking the time to tell us about your Experience at Grand Gateway Hotel. Your feedback is very important to us, as we strive to improve with each and every stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2018 via mobile

Pre paid for this room in advance. Then charged a 30 resort fee, never told about!
Asked for a roll a way for one night and was handed a cushion!! Then charged 50 for this cushion my 6 yr old grand daughter wouldn’t sleep on!!! Seriously looked like something off my lawn furniture!!
I would also like to know how they clean that after being thrown on the floor!
Never again and very sad we have stayed there quite a bit!!

Date of stay: November 2018
Trip type: Traveled with family
Thank Cruiser40286241492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2018 via mobile

Although they do not have free breakfast, there is a good restaurant attached to the hotel. Very classy place, nice rooms, neat indoor pool and jacuzzi. Very kid friendly place and pets. Close or convenient to shopping. Easy access to downtown, shopping mall, Wal-Mart, and mini golf .

Date of stay: August 2018
Trip type: Traveled with friends
Thank Guide778330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mkast2018, Manager at Grand Gateway Hotel, responded to this reviewResponded October 23, 2018

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay.
Marie
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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