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“Beyond Excellent”

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Grand Gateway Hotel
Ranked #32 of 48 Hotels in Rapid City
Reviewed April 20, 2009

I was so glad that our group booked the rooms at this hotel....this hotel was above & beyond what I expected...the front desk personel was super, sales & housekeeping was great, all the employees made sure we had everything we needed, the beds were great, the rooms were very clean, and great place to relax. Perkins & Cheers was excellent, & it was great having them attached for room service. Shuttle took us everywhere we needed to go, never late, & always polite. I enjoyed the recommandations the front desk offer us while we staying in the Black Hills.
If you want a great place to stay, this is the place...I WILL BE BACK!!!!

  • Stayed: March 2009
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2  Thank lilotruck68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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569 - 575 of 611 reviews

Reviewed February 23, 2009

1) My husband and I booked a room for our valentines get-away online. We were told the price would be $80 and we thought that was a pretty good deal! Once we got to the hotel, we were informed that the cost was actually $100 and that they had made a mistake. We decided we would like to cancel out room only to find out that instead of paying $100 and staying, they would add another $25 onto our bill. So $125 for a room we weren't going to use.
2) Next there was no remote in our room and when we called down to the front desk, we were treated very rudely....the man who can to our room was very unpleasant. We decided to not let it ruin our night and went out.
3) The beds were very uncomfortable that night and their "special pillows" only succeeded in giving my husband and I back pain!
4) We planned on having our 2 year old twin nieces come and swim in their pool but were told that they would have to sign in and that the charge would be $10 per child!!! They explained that it was for the use of the pool AND the slide, but the slide only runs from 5pm to 10pm and our nieces would be there at 9 am. The price did not change.
5) Lastly - and most disappointedly, a week after we stayed, we noticed a charge on our credit card bill for $275 to the grand gateway hotel. Wondering what the charge was for, we called and were told that it was for damages to the walls. For the wall paper on the walls. Livid my husband explained that there was no damage that that we spent very little time in the room.The conversation continued. The clerk also stated that "you didn't even sign a 'responsibly for waivers' agreement" which obviously wasn't given to us. Even though the agreement wasn't signed, the Grand Gateway Hotel proceeded to charge our credit card the extra $175. When we asked to speak to the General Manager, we were told that he was out and nothing more.
All in all, we would have simply decided to keep quiet and never visit this hotel again. But being charged $275 for a room that we thought would be $80 and wasn't worth $60 is ridiculous.

Do yourself a favor and avoid hassle on your vacation....DO NOT STAY AT THE GRAND GATEWAY!

  • Stayed: February 2009, traveled as a couple
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1  Thank PositivePoller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelS.Dak, Owner at Grand Gateway Hotel, responded to this reviewResponded February 27, 2009

You see, what Im about to tell you, will enlighten what really happened. So what really matters to us, is that all our guests are treated equally and can fully enjoy their stay! I can’t say it enough, having a great hotel & personnel that exists to make sure your stay is totally taken care of is what really matters to us! And when guests come back again, again and again because they had a great stay with us, makes our day!

So with that, this particular guest(s) booked a Federal Government Rate ID REQUIRED over the internet, at check-in they failed to have proper identification. That is the reason for the rate discrepancy. Naturally, when checking-in we ask all Federal Government Employees for their Government ID and Government Issued Credit Cards. When they were unable to produce the appropriate identification they paid our “Best Available Rate” which was $20 more and what all other guest are happy to and easily pay; at this point they became frustrated and wanted to cancel. Interestingly, we can easily credit these adjustments back to the Guest when they fax or mail us a copy of the required identification.

It is our opinion that the guests went to the room and were angry about the situation. Threw something against the wall that punctured the wall paper and sheetrock, afterwards when they checked out Housekeeping noticed the destructive vandalism and reported the incident to management. None of the incidences was ever created by the staff. The Staff was simply being fair to all our other guests, treating them with integrity and respect they deserve.

So thank you for allowing us to fulfill and complete this concern. Allowing, other guest that are considering staying at the Grand Gateway Hotel, fully understand and know that it’s impossible to make sure everyone who stays at that Grand Gateway Hotel has an exceptional experience and that we really care about you and your time away from home!


Thank you,

Judd Uhre

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Reviewed January 8, 2009

We went to Rapid City to visit our son. Thought we'd found a good deal with this hotel through Expedia. IT WAS HORRIBLE!!! There were BED BUGS! We stayed one night and my husband woke up with a few bites. I joked that it was bed bugs. The next night we stayed , and in the morning he was covered in bites. We looked it up online, sure enough, BED BUGS! We checked out early, clerk could care less. They would not refund our third night reservation. Expedia did nothing either when we complained. We were never reimbursed for the night not spent there or the nights sleeping with bed bugs. Many phone calls to hotel management with promises to take care of things, and then never would call back. I would not stay here if it was freezing outside and it was the only shelter!!!!!

  • Stayed: September 2008, traveled as a couple
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8  Thank LeeProsserWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelS.Dak, Owner at Grand Gateway Hotel, responded to this reviewResponded February 10, 2009

We totally got your story about bed bugs... We want to thank you for your comment we will look very closely into what happened, take the necessarily steps and ensure that this never happens. Our guest loyalty is our 1 one priority and we are 100% committed that everyone find our hotel totally satisfactory. Curiously, we recently purchased new beds and sheets.

Regarding value, we totally realize nearly all of the competition in our luxury scale hotel division is forced to pay expensive royalty fees to their franchiser, failing to compete with the streamlined value and service the Grand Gateway can best provide.

Our mission is creating a space where you can easily come and deeply relax, melting your stress away at the Grand Gateway Hotel. empowering you to enjoying the pleasures, treasures and gifts that travel brings into your life. Today, when you book your room, know you are in quality, comfort and value at the Grand Gateway Hotel.

We are doing everything their is to do, and if you have a request simply let us know at your arrival and we will totally accommodate you.

We exist to provide you with the environment to create a joyful, alive and delightful experience while you stay at the Grand Gateway Hotel!

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Reviewed October 25, 2008

This was the last hotel stop on a girls' weekend in South Dakota. After a long day of driving all over Western South Dakota, I was glad to pull into the parking lot of this hotel. The location is right off the freeway, which is convenient.

Because it was cold and rainy, I might have been a bit crabby when we got to this hotel. I was a bit annoyed to find that the on-site Perkins was not accessible from inside the hotel. Instead, you had to walk outside in order to get there. Since we had to go outside anyway, we decided to head over to the nearby stretch of restaurants instead.

The room we had was two doubles. The decor was bordello-lite. It was a bit odd and made it a bit dark in the room. However, the beds were pretty comfortable. The bathroom was a bit cramped.

The hotel also boasts a water slide that was, unfortunately, not running that day. We peeked into the pool area, but did not see much action in there. If you have kids, I'm sure that it would be a hit. There is no breakfast with this hotel, but you can print off boarding passes in the lobby.

The hotel is about 15-20 minutes from the airport, which makes it a pretty good location. I'm not sure if I will ever return to the Rapid City area, but I would consider this hotel for a return visit if I did.

  • Stayed: September 2008, traveled with friends
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1  Thank lakeflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelS.Dak, Owner at Grand Gateway Hotel, responded to this reviewResponded March 19, 2009

Thank you for your comment and for staying at our hotel. I must apologize for any mis-understandings you have.

Perkins restaurant & bakery is connected to the hotel. You can find it right behind you when you come to check in at front desk. They are open 24 hours and famous for there splendid breakfasts!

Our pool area is so large that its know for the "quiet alternative" for families. The Grand Gateway Hotel is known for this because many families enjoy hearing one another while they socialize with their guests and watch there children roar down the 135 foot water slide. From what we have been told this simple enjoyment is unavailable in other hotels.

Yes, our hotel is centrally located to everything in Rapid City, from Mt. Rushmore and the black hills attractions, to the airport, From downtown nightlife & restaurants to wallmart & the Mall. We have everything you need! We even have totally FREE transportation!

Thank you again for staying at the Grand Gateway Hotel!

Judd Uhre,

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Reviewed October 22, 2008

When we first arrived at Rapid City, we had a reservation at a different hotel. When we got to our hotel, it was one of those places that I wouldn't send my worst enemy to and it should have been a rent-by-the hour place. So, we left. We went to the Grand Gateway, and that was the beginning of a wonderful trip! Billy, who works at the front desk was amazing!! He helped us find area attractions, the best restaurants in the area, and whatever else we needed help with. He was our favorite person in Rapid City. It is hard to find people like that, especially at a hotel. I think that whatever Billy is getting paid, he should get a lot more. He is the best!!! I will deinately stay at the Grand Gateway Hotel everytime I go to Rapid City, and I hope I get to see Billy everytime :o)

  • Stayed: September 2008, traveled with friends
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Thank blueeyedduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelS.Dak, Owner at Grand Gateway Hotel, responded to this reviewResponded March 19, 2009

Thank you for the GREAT REVIEW and thank for coming in and booking your room at the Grand Gateway Hotel!

Yes! Billy is awesome, isn't he!

Next time your coming to Rapid, stop by and say hi! I can give you some FREE drink tickets for your entertainment at the onsite Cheers Lounge and Sports bar!

See you soon!

Judd Uhre

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Reviewed August 29, 2008

I picked this hotel because it was $50 cheaper per night than the Hampton close by. I am a Hilton Honors Diamond Level, and rarely go outside the chain. This hotel, although non-branded, has been nicely upgraded to rival any 3 or 4 star name brand hotel. Our room had a fridge, microwave, safe, and sink that was outside the shower and toilet room. The room's square footage was larger than most Hamptons I've stayed in. Although there is no "free breakfast", our family of three would be challenged to eat $50 worth. I thought this hotel was a great value for the money.

  • Stayed: August 2008, traveled with family
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2  Thank JamesWPittsburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelS.Dak, owner at Grand Gateway Hotel, responded to this reviewResponded October 4, 2008

Thank you for staying at the Grand Gateway Hotel, and submitting a great review. We at the Grand Gateway are a member of World Hotels and have been awarded their frist class award. World Hotels has one of the very best rewards program in the Hotel Industry, Earning up to 1000 miles a night by staying in one of our elegant rooms. All you have to do is have a frequent flier card from any major airline, request the qualifing rate and it is posted to your frequent flier account.
That simple! As you know Air miles are the second largest traded currency in the World!!!

Thank you again for your review and hope to see you soon.

Chad Uhre

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Reviewed August 18, 2008

Decent room and helpful staff. We had a few minor issues but the staff worked them out completely. Karina was especially supportive and helpful.

Stayed: August 2008
2  Thank IndBiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelS.Dak, Owner at Grand Gateway Hotel, responded to this reviewResponded August 31, 2008

Thank You for staying at the Grand Gateway Hotel, we are delighted that you found our Hotel inviting with our accommodating staff. At the Grand Gateway we enroll our staff in many training seminars on how to be the very best agent. Our mission statement is “To do on to others as you would have them do onto you” We have enrolled all of our staff in on going service training such as NLP Classes and Seven Habits of Highly Effective People. Most of the time, we have found this training to be very rewarding for our company and our guest. We look forward to serving you on your next stay in the beautiful Black Hills.

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Additional Information about Grand Gateway Hotel

Address: 1721 N Lacrosse St, Rapid City, SD 57701-0705
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Rapid City
#15 Business Hotel in Rapid City
Price Range: $40 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Gateway Hotel 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Grand Gateway Rapid City
Hotel Grand Gateway

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