yes, this is the cheapest motel we could find in the area where we got dropped off along our journey, but I was treated as if my business didn't matter to them at all. We got in town around 7am and attempted to check in I was told to come back around noon. So my traveling partner and I got some breakfast at the Arnold's diner directly behind the motel. We had to tie our dog outside while we ate, obviously. After we ate and sat around for a while we went back outside and sat with our luggage and the dog. At 11:30 I went in to check on the room. I was told to wait until 12. Went back at 12 and was told ALL the rooms were still dirty and to come back at 1. As I waited I noticed the sheer volume of rooms and how little cars were actually there. I went back at 1 and waited behind another gentlemen who had no reservation and was checking in the same as I did. He got a key and a room right away. I was then told to wait another 20 minutes, because the room was still being cleaned. I walked back to where my room was and saw the maid leaving the room and closing the door behind her. I then went back to the counter to ask if it was ready. She informed me there was still a maid in there. When I told her I saw the maid leave and that my group really needed to get out of the sun, she informed me that there are two consecutive maids that go through the rooms. I asked if there was anything else available and was told that all the smoking rooms were booked. I stated a non smoking room would be fine. The manager, Kathryne, told me all the nonsmoking rooms were full as well. I went back to check on the room and the door was still closed with noone in there. So I went back at 2 to find a line of people all checking in without reservations and they all got rooms right away. I have worked in customer service all my career and was polite, nice, and patient with the staff. There should have been no reason to treat my group like that. There is no reason that it would take 2 hours after "check out" time (12pm) at least to get just one room cleaned for us when they knew we were waiting outside of the building the entire time.
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- Also Known As:
- Motel 6 Rapid City Hotel Rapid City
- Rapid City Motel Six
- Rapid City Motel 6
- Motel Six Rapid City