Because this is an Econo Lodge I have to be fair because this is a budget Hotel but this was a terrible experience. I am a "Platinum Elite" Guest at the Choice Hotel Chain and usually have pleasant stays at most of their Hotels. When I checked in I was told about two tour buses that would have 90 people on them staying overnight and I might hear the Housekeeping Staff after 8 am. I didn't think this was a problem until the next morning the Breakfast Room was packed and all I was able to get close to was a cup of coffee. I went back to my room for about 35 minutes and tried again. The room was still packed and it struck me these were mostly retirement age people and this was their vacation. Most guests would eat and leave but this was a social event for them and they weren't going anywhere. I decided to leave for breakfast but commented to the gentleman at the front desk about this. He said not to worry but they would leave about 8 am. Because I am traveling on business I couldn't wait that late and went across the street to Denny's and paid 14 dollars for runny eggs. The Hotel Employee really gave me the impression that the buses were more important than me.
I got back to my room at 5:15 that afternoon and the housekeeping had the third floor a complete mess. There were 4 ladies yelling down the halls at each other and slamming every door over and over. I asked them to stop this noise but they only tried harder to make is louder. I went to the Front Desk (twice in the same Hotel on the same day?!?!) and told a Young Lady named Sarah about this. I left to get something to eat and came back about 5:45 and the slamming doors had moved outside my room next to me and across from me. I went out again and told them to stop slamming doors and the Housekeeper got in my face about it. A heavyset girl with fake eyebrows and glasses (no name tag) actually tried to stare me down!
I called Sarah again but she said she had tried but that was all she could do. I asked for a Manager but they had all left for the weekend and she made it clear there was nothing she could do. She did suggest I fill out a comment card if I had a problem.
I wish there was something I could do as a recourse but it seems I am screwed and this Hotel will continue to operate this way and screw everyone else that doesn't like their Hotel.
What a horrible way of doing business!
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- Also Known As:
- Econo Hotel Rapid City
- Econolodge Rapid City
- Econo Lodge Rapid City
- Rapid City Econo Lodge