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“Longest hallway I've ever seen!”

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BEST WESTERN Ramkota Hotel
Ranked #29 of 51 Hotels in Rapid City
Madison, WI, USA
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Longest hallway I've ever seen!”
3 of 5 bubbles Reviewed October 12, 2010

Honestly, I bet it was 1/4 mile from my room to the lobby and restaurant! I was there 5 nights for a conference. Fortunately most of the meetings were in my zipcode in the hotel, but when I had to go to the OTHER end, it was faster to drive. The hotel had 3 floors, but they must have kept adding and adding on. I had a suite and it was very nice, but the kitchen could have used a few utensils and dishes. The bathroom was nice-sized, but they sqeezed the toilet into a small corner right up against the sink, so you need to watch your elbows. The maid service was slow. I was getting sick and wanted to take a nap at 3 p.m. one day and my room still wasn't made up. I asked the maid for a couple towels and another bar of soap and let it go that day. There is a small "casino" in the bar, which allows smoking and you must walk past this open door to get to the lobby and meeting rooms and restuarant in the front of the hotel, very unpleasant for non-smokers. You must also walk past the pool and the tile floor in the hallway was often wet--watch your step! The restauarant was ok, but pricey for the town. No elevators. Meeting room facilities were average. Easy on-off freeway.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mona_sydd_yma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathyMcCoy, Front Office Manager at BEST WESTERN Ramkota Hotel, responded to this review, October 27, 2010
Thank you so much for your comments; hearing directly from our guests is the best way to measure our success and areas with opportunity for growth,

I am very sorry we did not live up to either one of our expectations and standards, your comments will be shared with the housekeeping staff so that others will not have the same experience. Also, thank you for the idea of utensils in our suites. We will be discussing that at an upcoming meeting to see if that is a good option for us.

In reference to our building size, we are a very big building and as we grew with demand building higher than 2 floors wasn’t an option. We completely agree with you that it can be quite a walk depending on where you are located.

As for the casino, we are hoping with the No-Smoking Bill that is up for vote in November the Oak Leaf Lounge will be non-smoking as the Minerva’s Restaurant and Bar had done already.

We do appreciate your business and hope we have the opportunity to earn you loyalty in the future.

Sincerely,
Kathy McCoy
Front Office Manager
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707 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Sioux Falls, South Dakota
1 review
5 of 5 bubbles Reviewed October 10, 2010

LOVED this hotel! We had always stayed in a cabin when we traveled to the Black Hills...this hotel was every bit as much fun as a cabin! There is an amazing waterpark with slides, sprinklers, and spray guns for kids of all ages, as well as a regular pool and hot tub in a separate area. Our room was on the first floor with sliding glass doors that led out to a courtyard where the kids could run around and play as well! Will definitely stay there again!

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkplank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathyMcCoy, Front Office Manager at BEST WESTERN Ramkota Hotel, responded to this review, October 27, 2010
Thank you for such a nice note.

We are glad your experience here was great. We collectively work hard to provide a memorable experience for our guests and love to hear when we have succeeded.

We hope you will be back again soon!

Respectfully,

Kathy McCoy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 1, 2010

I search out Best Westerns since I can normally trust this chain. I was very disappointed in this hotel. First, although it was a non-smoking room, the rooms above or next door must have been smoking, because I smelled cigarette smoke the entire stay. Second, there was NO noise insulation. When the person in the room above me turned on the shower, it sounded like a jet engine. The noise in the interior hallway echoed and was so loud, any conversation was clearly heard. Add on top of that this is next to some water park thing, and you have kids running in the hallways yelling. I will not return to this hotel. The only good thing was that it was clean.

  • Stayed September 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texastraveler22037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathyMcCoy, Front Office Manager at BEST WESTERN Ramkota Hotel, responded to this review, October 27, 2010
Thank you for the note sharing your experience.

I want to start off by apologizing for your experience. It is certainly not our standard. Please always let a manager know right away if everything is not just right. We really want our guests to have a seamless, great experience. If we know right away we can make it right for you.

It is our genuine goal to exceed your expectations from the minute you enter the hotel.

Again, I apologize for your experience but hope you will give us another chance in the future.

Sincerely

Kathy McCoy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed September 23, 2010

Pretty much what we expected for a big chain motel. Room was fine, clean and appointed well. A few items appear to be getting long in the tooth but things weren't bad in all.

We did eat in the restaurant and had a unique experience. After ordering we were sharing a bottle of wine and I began to notice it was taking a bit longer than I expected. The waitress appologized and said they had a large reception but our order woul be out soon.

After another wait the manager stopped to appologize and said they were paying for our dinner due to the long wait. Since we were in no hurry and enjoying our conversation I indicated that was appreciated but excessive as far as we were concerned. If they wanted to provide a glass of wine we would consider it more than fair. They brought a complimentary bottle of the wine and later gave us a free desert as well. Although the wait was long, the staff did their jobs and were ready to provide compensation that was over and above. Unexpected things can and do happen to the best of establishments. All you can hope for is that your service provider makes the best of things for you. In this case they certainly did.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snugdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathyMcCoy, Front Office Manager at BEST WESTERN Ramkota Hotel, responded to this review, October 27, 2010
Thank you for your comments; hearing directly from our guests is the best way to measure our performance.

I have shared your experience in Minerva’s restaurant with their General Manager and he was sorry for the situation but glad that they could take care of you while you were dining with them.

We hope you will be back again.

Respectfully,

Kathy McCoy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo,ND
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 9, 2010

Enjoyed my stay. Large room, new towels, super fast checkin. I asked for quiet room and was on 2nd floor with room opening toward atrium so got a good nights sleep. Didn't try the waterslide but it looked like fun. Free WiFi worked great. On the downside, no free breakfeast but there is a restraunt on site. Also no remote controls in the exercise room [which is a personal pet peave of mine ]. Overall good value.

  • Stayed September 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TANSTFL2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathyMcCoy, Front Office Manager at BEST WESTERN Ramkota Hotel, responded to this review, October 27, 2010
Thank you so much for your comments; we appreciate them so much. We work hard to provide a memorable experience for our guests.

I do apologize for the lack of remotes in our exercise room. On a positive note we recently updated to two new 42' Flat Screen TV's in our exercise room.

We hope you will be back again to try out the Waterslides. They are as fun as they look!

Respectfully,

Kathy McCoy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 12, 2010

Stayed here for 3 nights, kids loved the water play area. Hotel was clean, cleaning crew was friendly and helpful. Front desk staff helpful. Restaurant was ok, not a great idea for kids. A little dated. Stay on 1st floor, saw many people having hard time getting luggage upstairs without elevator!

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scout_Mom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathyMcCoy, Front Office Manager at BEST WESTERN Ramkota Hotel, responded to this review, January 28, 2011
Thank you for such a nice note. We are glad your experience here was great.

We collectively work hard to provide a memorable experience for our guests and love to hear when we have succeeded. We hope you will be back again soon!

Respectfully,

Kathy McCoy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 6, 2010

We stayed at this hotel for one night. We had a few issues with maintenance needs in our room, but after calling the front desk, the maintenance men were there to help in no time. The maintenance crew and front desk staff were also very friendly. Our kids loved the play area in the pool. The area does need a little updating and repairs to a few features, such as torn plastic on the pirate ship. Overall the stay was a positive one, especially due to the helpful and polite staff.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank superschoolteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathyMcCoy, Front Office Manager at BEST WESTERN Ramkota Hotel, responded to this review, January 28, 2011
Thank you so much for your nice comments; we appreciate them so much!
I am so glad your experience here was great. I am so glad our Front Desk and Maintenance staff was able to help you during your stay.
Peak times are really hard on the pool area but it is taken down twice a year and repainted and any concern addressed. This next year we plan to completely refresh the area as well. Finding time to take it down without disappointing guests is a tough obstacle.
We hope we will see you again this summer!

Sincerely,

Kathy McCoy
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Ramkota Hotel

Property: BEST WESTERN Ramkota Hotel
Address: 2111 North LaCrosse Street, Rapid City, SD 57701-7858
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 51 Hotels in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Ramkota Hotel 3*
Number of rooms: 267
Official Description (provided by the hotel):
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more   less 
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Also Known As:
Best Western Rapid City
Rapid City Best Western

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