We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“felt like royalty”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Ramkota Hotel
Ranked #28 of 51 Hotels in Rapid City
Level Contributor
3 reviews
“felt like royalty”
Reviewed March 5, 2014

they really treated us well, we could not believe when they found out it was our anniversary and up graded our room, then gave us a complimentary bottle of wine w/ chocolates. wow, who does that. they do!!! very happy with our room and stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 2006ta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review, March 6, 2014
2006ta,

Thank you for taking the time to write. I'm so glad to hear you enjoyed your anniversary and that our hospitality was able to play a part in that. I will pass on your appreciation to our staff. We look forward to having you return for another visit.

Safe travels,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

710 reviews from our community

Traveler rating
    206
    212
    153
    80
    59
See reviews for
326
145
28
121
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
rapid, United States
1 review
Reviewed February 28, 2014

spent over 2 hours trying to check in and when i got to the front of the line i was given no reason why it took so long and the service was extremely rude did not even look me in the eyes no comp no free breakfast not even a discount or an apology

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review, March 1, 2014
Andrew D,

I would like to apologize for the delay in check in you experienced. On the weekend in question, the entire Rapid City area took on a vast unforeseen amount of travelers. Our hotel, felt this strain at check in and staffing the most. We tried our best that day to quickly get rooms ready and people checked in. But as in any task, with quickness an amount of quality is sacrificed. Once again I would like to apologize for the guest service you experienced. I will say this is not the typical check in scenario.
I hope to have you stay with us again, so we may prove a better guest service.

Sincerely,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 26, 2014

The hotel is very nice and well maintained. Fantastic restaurant. Parking was secure. Staff was friendly, helpful and accommodating. Additionally, we had our dog with us and they did not have any problem putting us I a nice room that had no evidence of other pets. Competitively priced too.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dennis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review, February 27, 2014
Dennis J,

Thank you for your comments. I'm glad to read you enjoyed the restaurant and the hotel amenities. I will pass your appreciation on to the staff. We do our best to meet each guest's accommodations, whether it be pets, first floor, airport shuttle, etc. We also hope to see you back again and appreciate you taking the time to write us.

Sincerely,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wyo
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 26, 2014

Our club booked this hotel for a youth group trip that we take annually. The rooms were very nice and beds were some of the best I have ever slept in. We stayed in the old part of the hotel and found our rooms very easy. We were all booked together which made it nice so we could all visit with each other. The kids loved the water park with is FREE to guests! What a change from the the nickel and dime run around you get from the other hotel/waterpark in town. The smaller kids loved the slides and wading pools and they bigger kids went across the hall to the swimming pool and hot tub. It had something for the little tiny ones to enjoy and the bigger kids and adults could enjoy swimming and lounging in the hot tub. They even allowed the kids to stay later in the water park than advertised. Everything was smooth and couldn't have been better from reservation, I called the Hotel directly and got a EXTREMELY good rate, to check in and check out. We had none of the problems we experienced with the other hotel we used to stay in with all the mix ups. Very professionally managed. I would definitely stay here again! Loved the HOT tub! They also offer free shuttle service for around town.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rockymtncowgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review, February 27, 2014
Rockymtncowgrl,

Thank you for sharing your appreciation with us. I'm so glad to hear that you enjoyed a comfortable stay and a great hotel experience. Our indoor waterpark and pool accommodates kids of all ages and seems to be a favorite with the majority of our guests. We hope your travels brings you back this way again. We would love to have you here for another great stay.

Once again, thank you for taking the time to comment and letting us know how we are doing.

Sincerely,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williston, North Dakota
1 review
Reviewed February 16, 2014

Booked for march 28&29, they changed it to feb 10, I was no where near the area. Double check your confirmation as they like to reset your dates if you book online. Won't give me my money back or anything. Definitely will not stay there in march when I wanted to or they'd probably put me down for yet another night I don't want to be there! Watch these crooked people!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tnolz86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review, February 18, 2014
Tnolz86,

It's unfortunate to hear about this mix up. We do charge one night's cost for un-used reserved rooms held. This is due to the missed opportunity to be able to rent the room.

To follow up further, I did research and it shows the reservation was made through Best Western, as your comments mentioned. However, when booking online the information entered in is directly as you enter it. Our reservation system shows no changes since it was created. This means the dates were entered as is when reserved on line. We at the hotel have no way of knowing what dates you actually meant and have to take it on fact that you did review your confirmation prior to submitting.

I am upset to hear about this, however, it is more upsetting to have our friendly staff be categorized as "crooked" when they had no part in your reservation process. I can agree that if anything is learned from this, it is to "double check your confirmation".

Safe travels,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed February 13, 2014

I have stayed at many Best Westerns, this one was by far the best yet. For the the price I will even go as far to say this is the best hotel I have ever stayed at.The staff went out of there way to make sure we were comfortable, and even held the water slid open late for us. The only thing more wonderful than the terrifying water slide is the hot tub in the room.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wsala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review, February 14, 2014
wsala,

Thank you so much for taking the time to write about your stay. We do our best to make each guest's stay the best we can and I'm glad to hear it does not go unnoticed. I will also pass on your comments and appreciation to the hotel staff. We look forward to having you back again for another outstanding experience.

Safe travels,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesboro, United States
2 reviews
Reviewed February 11, 2014

Hotel was very good for the price and location. Huge place and well mantained. I would definitely stay at this location if ever in Rapid City again. The indoor pool park is only for kids, no big deal, just sharing if you think it is for older kids and adults.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Johnny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review, February 12, 2014
Johnny T,

Thank you for sharing your stay experience. I'm glad we were able to make your first impression of Rapid City a good one. The kids do love our waterpark features. But we also have some "big kids" that enjoy our 165 foot waterslides, too. We hope to see you back in the Black Hills area again soon.

Safe travels,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rapid City hotels
0.2 mi away
Country Inn Rapid City
Country Inn Rapid City
#8 of 51 in Rapid City
4.0 of 5 bubbles 943 reviews
0.3 mi away
Holiday Inn Express Hotel & Suites Rapid City
0.4 mi away
AmericInn Lodge & Suites Rapid City
Show Prices
Show Prices
Show Prices
0.4 mi away
Hampton Inn Rapid City
Hampton Inn Rapid City
#6 of 51 in Rapid City
4.0 of 5 bubbles 648 reviews
2.7 mi away
Comfort Suites Hotel & Convention Center Rapid City
2.9 mi away
Fairfield Inn & Suites Rapid City
Show Prices
Show Prices
Show Prices

Been to Best Western Ramkota Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Ramkota Hotel

Property: Best Western Ramkota Hotel
Address: 2111 N. LaCrosse Street, Rapid City, SD 57701-7858 (Formerly BEST WESTERN Ramkota Hotel)
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 51 Hotels in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Ramkota Hotel 3*
Number of rooms: 267
Official Description (provided by the hotel):
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Best Western, Hotels.com, Hotwire, Travelocity, Orbitz, Cancelon, Priceline, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Ramkota Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Rapid City
Rapid City Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing