We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“front desk employees”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Ramkota Hotel
Ranked #22 of 48 Hotels in Rapid City
Reviewed December 20, 2013

jane and lorin were exemplary front desk employees; very guest-oriented,friendly,pleasant !!!
I HAVE BEEN COMING HERE FOR MANY YEARS AS A NATIVE SPEAKER FOR LAKOTA
EDUCATION CONFERENCE AND I ENJOY IT IMMENSELY !!!
I WISH ALL HOTELS HAD PEOPLE LIKE THEY HAVE HERE,ESPECIALLY UPON CHECKIN
AND DURING THE NIGHT SHIFT.
DR.DON BARTLETTE, OHIO
DURING MY TRIPS HERE, I HAVE BEEN annoyed at having the computers in the main lobby
where the kids dominate them and refuse to let guest on them. now, this year, I see the ramkota
inn listened to my complaints; they added two computers and put them in the room next to the
front desk,which gives staff more control of who is using the computers. the 18 year old age
limit is also a good change.
I wait all year long to return to this venue and this hotel. I highly recommend it to anyone wanting
quality service,good food, excellent employees, security personnel, shuttle service to airport,and
overall great convenience to the city.

Room Tip: room 2306 is my choice every time I come here. dr. don bartlette,speaker: LAKOTA ED.CONFERENCE
  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank don b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded December 26, 2013

Don B,

Thank you for sharing with us. I'm glad to hear you enjoyed your stay and our new office center. We strive to do our best to accomodate our guest. We hope to see you again and your room will still be waiting for you.

Take care and safe travels,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (831)
There are newer reviews for Best Western Ramkota Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

591 - 597 of 831 reviews

Reviewed December 4, 2013

I am a big fan of Best Westerns and this hotel upheld the standard nicely. We booked the room because we had an early flight out the next morning but were impressed enough that we will be back for future long weekends checking out the sights and the restaurants. The attached restaurant (Minerva's) was quite good too! My only suggestion is bigger pillows on the king-sized bed but that's a minor quibble.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank winedivaWyoming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded December 5, 2013

winedivaWyoming,

It is great to hear that we met your expectations and that you enjoyed your stay. I hope you had the chance to use our complimentary airport shuttle. Your feedback and comfort is important to us and I will research with Housekeeping to find out about larger king size pillows. If needed, feel free to ask for more pillows.

I look forward to seeing you return for future visits and come back for Minervas. They have a brand new menu and the food is as excellent as ever. Thank you for taking the time and sharing your thoughts with us.

Safe travels,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

Lorin at the front desk was extremely helpful and capable. Todd at the front desk also was very efficient. Leah in the restaurant is a wonderful server and made our meals relaxing and fun. She made good suggestions and was quick and efficient. She needs a promotion but I'd hate not to have her in the restaurant.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Penelope G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded December 4, 2013

Penelope G,

Thank you for your feedback. It sounds to me like you enjoyed a great stay at the Ramkota. On behalf of the Ramkota and Minervas staff, we appreciate the input and will continue to do our best to maintain the same great experience for future guests.
Feel free to visit again, enjoy the restuarant, pool and all the Black Hills and Rapid City have to offer. Safe travels.

Sincerely,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

We enjoy staying here because they have a water park for kids and another full size pool and hot tub with a kiddie pool in that area... its a nice Place, Very friendly and helpful staff. The General Manager will make you feel like family, and usually they will accommodate you as requested with special requests. We have stayed here probably 30 times in the last two years, and Love it... It's very nice and Clean!

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded November 27, 2013

Robert K,

It is great to hear the Ramkota is making a positive experience in your families' vacations. With inputs like yours we will continue to improve and give guests are best efforts. Thank you for your loyalty, taking the time to share with us, and letting us know that our efforts have not gone unnoticed. Safe travels and we look forward to seeing you for future stays to come.

Front Office Manager
Ramkota Hotel & Conference Center
tkraft@ramkotarc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

Great Service from the moment you walk into the door, great pool, quiet rooms - updated decor. The food is really good at Minerva's Restaurant! Dog friendly hotel, with a dog park within a mile of the hotel, restaurants, Mall and theatre all within walking distance. A really fun Downtown with a square that has music, fountains and great locally owned stores - Shop at Prairie Edge - AMAZING!!

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank CheryLLL123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded November 19, 2013

Thank you for sharing your experiences with us and letting us know of the great times you had while staying with us. I absolutely agree with you and will pass on your appreciation to the Minerva's and Ramkota staff.
I hope to have you return and enjoy another stay with us in the future. Feel free to take us up on our complimentary shuttle service to the downtown area.

Safe travels,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

We decided to take the long drive back to my class reunion (5,100 mi. round-trip). By driving, we were able to visit Mt. Rushmore and the Badlands of SD. In route, we stayed at the Best Western in Rapid City, SD. Upon checking in, Cheri made us feel welcomed and has a great attitude! For additional benefits, she helped us become a member of the Best Western travel club. The restaurant was outstanding and the room was clean and very comfortable. Thanks Cheri :)

Room Tip: If traveling long distance, stop early, get one of the better located rooms and relax.
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded October 26, 2013

Richard M,

Thanks for taking the time to write us back. It is awesome to hear that you had time to enjoy the Black Hills area and our hotel. I will pass on your appreciation to Cheri for her helping to start your stay off right. Please enjoy being a member of Best Western rewards and keep building points for those free night stays.
Feel free to stop back and visit again, relax in a comfortable room and take in an outstanding meal at Minervas. Once again, thank you for your feedback.

Take care,

Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

Comfortable room, nice beds, very stingy with one tiny bottle of shampoo/conditioner, called to ask for more on arrival and didn't receive it until the next morning- otherwise, great stay and very accommodating for pets (no extra fees unless you are noisy or damaging) with nice walking areas and facilities

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Kai B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded October 22, 2013

Kai B,

I'm glad to know that our pet friendly hotel met your needs during your stay. Our courtyard is perfect to exercise pets in, as well as, just to enjoy some outside air. I'm sorry to hear about the shampoo/conditioner not being enough. I will speak with our staff on stepping up guest services and look into housekeeping getting larger containers for hair products.
Please stop in again during your travels and stay with us awhile. We're always looking forward to proving an excellent experience and guest services to our guests. Thank you for your comments and feedback to help us improve for future visits.

Safe travels,
Front Office Manager
Best Western Ramkota Hotel & Conference Center
tkraft@ramkotarc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rapid City hotels
0.2 mi away
Country Inn Rapid City
Country Inn Rapid City
#9 of 48 in Rapid City
1,024 reviews
2.3 mi away
Cambria Hotel & Suites Rapid City
0.3 mi away
Holiday Inn Express Hotel & Suites Rapid City
Show Prices
Show Prices
Show Prices
2.9 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#8 of 48 in Rapid City
598 reviews
2.7 mi away
Comfort Suites Hotel & Convention Center Rapid City
0.4 mi away
AmericInn Lodge & Suites Rapid City
Show Prices
Show Prices
Show Prices

Been to Best Western Ramkota Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Ramkota Hotel

Address: 2111 N. LaCrosse Street, Rapid City, SD 57701-7858 (Formerly BEST WESTERN Ramkota Hotel)
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 48 Hotels in Rapid City
Price Range: $104 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Ramkota Hotel 3*
Number of rooms: 267
Official Description (provided by the hotel):
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Best Western, Travelocity, Booking.com, Orbitz, Hotels.com, Priceline, Expedia, Cancelon, TripOnline SA, Hotwire, getaroom.com and HotelQuickly so you can book your Best Western Ramkota Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Rapid City
Rapid City Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing