We had plan to stay at BW Ramkota Rapid City for 3 nights as part of our US vacation trip. The room had been booked in advance via the travel agency, as we usually do.
When arriving on late saturday afternoon we were badly surprised by telling us that the room had been cancelled by the hotel, although we had a valid voucher in our hands !?!?!
Not a very pleasant situation on a Labour Day weekend when most of the hotels are completed.
Very, very special thanks to the receptionist CHERI, who did everything possible to clarify the misunderstanding between the travel agency and the hotel and could finally offer us the last available room. She was all the time friendly, engaged,professional and interested in getting us satisfied.
The hotel is a huge complex, directly located near the interstate, noise was not a problem. The rooms are of standard quality and are very clean, however some update would be appreciated.
The restaurant offers very good food, I recommend to taste the House Filet Mignon which was perfect.
Overall quite a nice stay.
- Official Description (provided by the hotel):
- Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Rapid City
- Rapid City Best Western