I know we were there in Memorial Day weekend but the cost did not match the amenities. We ended up with the Executive Suite which was the last couple rooms that had. On first walking in the door I thought wow this is nice and then the reality set in. The first thing my wife noticed was the toilet was filthy, she ended up cleaning it with a paper towel before she would use it. We then changed into our swimming suit and went to the pool right away. The floors at the pool were super slippery, they didn't put much thought into what they put down for floor covering around the pool; I even saw a kid slip and fall just walking into the door, he wasn't running or anything. They would not let my little girl go down the water slide while riding on my lap and she was to little to go her self so that was a bust and the water slide in the kids area wasn't much better. When she used that it ended above her head so she wouldn't go down it so all she did was splash around a bit. It said the pool closed at 10 o'clock at about 10 minutes too the staff pretty much came in shut the play area off and turned the lights off. The towel rack was completely empty also so we had to walk back to our room completely wet. Once back in the room I realized the a/c was off I turned it on and it kind of worked. To make matters even better my wife got up in the middle of the night and used the rest room and the toilet wouldn't stop running. I had to get up and take the back off the toilet and fix it. Would recommend staying some where else unless you want diy repairs in the middle of the night!!!
- Official Description (provided by the hotel):
- Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more less
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- Also Known As:
- Best Western Rapid City
- Rapid City Best Western