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“Exceptional”

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Best Western Ramkota Hotel
Ranked #22 of 49 Hotels in Rapid City
Reviewed April 4, 2013

Excellent place to stay-very quiet rooms and comfortable beds. Love all the pillows! And Minervas has great food and service! Really nice to be able to walk to the restaurant to relax after a long days drive.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Best Western
Thank SteveAndTerriM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGustin, General Manager at Best Western Ramkota Hotel, responded to this reviewResponded April 25, 2013

Thank you for your review and kind comments on our property! We look forward to having you as our guest again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 - 724 of 869 reviews

Reviewed March 14, 2013

The room looked clean at first. When I looked closer at the bedding on one of the beds, one of the long decorative brown pillows place on the bed had a bloody booger on it and there was little specs of blood on one of the white pillow cases that was underneath this brown decorative pillow. I called the front desk and told them about the situation and they asked if I would like a different room and I said no, I would just like to have new pillows and bedding. My non-trusting mindset made me place small pieces of paper in all of the pillow cases before my family and I left for dinner. When we came back, the bedding and pillows were straightened out. I looked in every pillow case and they all had the pieces of paper in them and the pillow with the bloody booger on it was back.
I called the front desk again, this time I had to leave a message and nothing came of it.
Sincerely,
Ron Moore

  • Stayed: March 2013, traveled with friends
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Review collected in partnership with Best Western
2  Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGustin, General Manager at Best Western Ramkota Hotel, responded to this reviewResponded April 19, 2013

Ron: A belated but very sincere apology for your experience during your stay with us. I regret you did not receive the superior customer service we strive to achieve. The condition of your room was addressed with housekeeping immediately following our knowledge of the situation. On behalf of our staff, we certainly hope to have you as our guest again and to have another opportunity to offer the service we take pride in offering our guests.

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Reviewed March 12, 2013 via mobile

Was "trapped" in Rapid City for six days by poor weather and a bad head cold while delivering a small aircraft across the country. Staff was very friendly and extremely helpful and accommodating. Jane at the front desk in particular was wonderful and very helpful. Entire staff was excellent including restaurant (Minerva's, collocated).
Room was good size, comfortable and clean. Excellent wifi. If/when I return to Rapid City again I will only stay at this hotel.
This struck me as a very well run property with very professional, friendly staff with a real customer service ethic.
No negatives and fully recommend this hotel.

  • Stayed: March 2013
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Thank Brent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGustin, General Manager at Best Western Ramkota Hotel, responded to this reviewResponded March 25, 2013

Thank you for being our guest during your recent visit to the Black Hills and Rapid City. Our entire staff appreciates your business and we look forward to having you stay with us again!

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Reviewed February 26, 2013

We stayed enjoyed our stay. The room was clean, and the hotel was clean and very nice. We loved the pool. The kids played and played and we were the only ones in the pool. There were slides and a ship for the kids to play on in the pool. We will stay again

  • Stayed: April 2012, traveled with family
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Thank kclmarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGustin, General Manager at Best Western Ramkota Hotel, responded to this reviewResponded March 25, 2013

Thank you for the great review! Our guests continue to enjoy the waterpark and features and so happy you did, too! We hope to have you as our guests again!

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Reviewed January 15, 2013

The waterpark for our 5 and 3 year old was the reason we stayed here. The water was so cold they played for 10 minutes and wanted to go to the hot tub. It was a different layout and a little confusing. No breakfast offered and the beds need more blankets just for comfort. The noise was pretty disturbing throughout the night, we had a room next to an entrance door.

Room Tip: We won't be staying here again.
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  • Stayed: January 2013, traveled with family
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1  Thank TJ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica S, Property Accountant at Best Western Ramkota Hotel, responded to this reviewResponded January 28, 2013

Thank You for your comments in regards to your recent reservation with us. We strive to make everyones experience special and are very sorry that we did not meet your expections during your stay. I will share with other management staff your concerns. We hope to have you as our guest again to rectify the situation. Thank You again for your comments.

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Reviewed January 11, 2013

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
Thank EDWARD A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Veronica S, Property Accountant at Best Western Ramkota Hotel, responded to this reviewResponded January 28, 2013

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Reviewed January 9, 2013

Large property that has plenty of space for a large gathering. Good location near the Rushmore Mall, I-90 and other retail shopping and restaurants. Some issues with long lines at check-in, but nothing that wasn't bearable.

Room Tip: Several areas to pick from - pool, restaurant, etc. - depends on traveler's needs.
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  • Stayed: November 2012, traveled with family
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1  Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica S, Property Accountant at Best Western Ramkota Hotel, responded to this reviewResponded January 28, 2013

Thank you very much for your kind remarks. We work hard to make your experience with us as satisfactory as possible and appreciate the time you took to give us your feedback. Your feedback will be shared with our management team. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Ramkota Hotel

Address: 2111 N Lacrosse St, Rapid City, SD 57701-7858 (Formerly BEST WESTERN Ramkota Hotel)
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 49 Hotels in Rapid City
Price Range: $68 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Ramkota Hotel 3*
Number of rooms: 267
Official Description (provided by the hotel):
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more   less 
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Also Known As:
Best Western Rapid City
Rapid City Best Western

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