Our family (mom, dad, and two kids) traveled to the Rapid City area to spend a week taking in the sights. We had originally stayed at the Americinn in Rapid City (see my review of that property), but after one night, went looking for a different hotel.
Before we changed hotels, I stopped in to this one and asked if they would show me around -- I wanted to see the two-room suite we'd be getting if we stayed, and the pool and waterpark facilities. The staff were hugely accommodating, and one look at the gorgeous guestroom had me hooked. The wonderful on-site waterpark sealed the deal.
The room: We stayed for four nights in Room 1114 -- a true two-room suite separated by french doors. Very tastefully decorated in the bison theme that prevails throughout the hotel, the very spacious suite had new furniture, comfortable beds (even the sleeper sofa was nice!), and separate air conditioning controls for each side of the suite, so the kids could have their room at a different temperature than ours when they slept. Nice! The suite also featured a kitchenette -- perfect for us as we would often prepare our own lunches for the road each day, and dinners in the evening, to save money. Oh, and did I mention the whirlpool tub? The room was clean and well-kept, and smelled clean and fresh. I would recommend that the hotel install some shades or blinds on the french doors, to provide privacy between the rooms as needed -- we ended up draping towels over them when we were dressing, etc. The kitchenette would also benefit from the addition of a toaster.
The facility: As others have mentioned, the hallways were a bit confusing, as the building appears to be several separate structures that were strung together over time. But it was nicely maintained and clean. I do wish that the security doors in the hall had actually locked -- they had signage to indicate that they do, but they do not, and anyone can just walk on in off the street.
Exercise room: Decent size and nice selection of equipment. No sanitizer for the equipment -- a big minus, and there were no remotes for the TV's, so they had to be set manually before you started to use the equipment.
Waterpark: Awesome! Well-maintained, huge slides like you'd find at a dedicated waterpark facility. Our kids spent hours in there, and I went with them down the slides. Water was a nice temperature in the waterpark. The folks manning the slide, who were there to ensure that sliders didn't collide at the bottom, could have been doing more watching and less texting on their phones, but all in all, the place seemed to run pretty well. The pool facility across the hall was nice and clean, but the pool was very cold, and my kids preferred the waterpark side as a result.
As a very nice touch, when we arrived back at our room on the last night we were there, the hotel had left for us a bottle of locally-sourced wine and a large chocolate buffalo, along with a corkscrew -- complements of the hotel! Admittedly, we had one of their nicer rooms, and spent four nights there, but I've never gotten anything like that from a hotel before, and it was a nice touch, and will be remembered.
Areas to improve: The hotel offers a "breakfast rate" for the room that allows the adults to eat breakfast in Minerva's, the on-site restaurant, for $5 a day (kids are free). I forgot to ask for it when I checked in, but we called the next morning to try to add it (we were willing to pay the charge for all the nights in our reservation), but were told that this is "against policy." Seemed stupid and arbitrary to us -- they're getting the same money either way -- what's the difference?
Summary: All in all, a nice property in a great location, right off the freeway, with attentive staff and solid maintenance. A very good deal for the money -- the waterpark pays for itself!
- Official Description (provided by the hotel):
- Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more less
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- Also Known As:
- Best Western Rapid City
- Rapid City Best Western