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All reviews water park indoor waterpark front desk room was clean waffles black hills free breakfast king suite the breakfast area waffle maker breakfast staff mount rushmore family vacation custer state park hot tub south dakota perkins
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Reviewed May 28, 2019 via mobile

Clean, well-appointed, quiet, comfortable bed and pillows. We were upgraded to a suite unsolicited and appreciated the extra room. Breakfast was included and there was a variety of hot and cold food. Front desk staff welcoming and there was plenty of staff in the dining area. Would highly recommend

Date of stay: May 2019
Thank wanderer31310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, General Manager at Fairfield Inn & Suites Rapid City, responded to this reviewResponded May 29, 2019

Dear wanderer31310,

Thank you for staying with us and letting us know about your stay. We greatly appreciate your feedback for us and future travelers.

I am delighted to hear and pass along to our staff your comments. Their goal is to always go above and beyond expectations and I am glad we could provide this experience for you.

We look forward to your return trip. Please travel safely and have a wonderful day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2019 via mobile

We were on the road for 2 days when we heard about road closures and snow. Our campground told us not to come because of snow and power outages.

The staff at Fairfield saved us. We got the last room, and when they didn't have a plug in to keep our camper fridge going, offered to put our frozen and cold food into their freezer and fridge to keep it from spoiling.

Our room, and the whole hotel, was warm, clean, and comfortable, and the staff was friendly and always helpful.

We were able to have a nice dinner at the attached Perkins, and a great complimentary breakfast the next day.

After 2 days of driving in rain, wind, and cold, the smiling faces and helpful staff in this place saved our sanity.

Thank You Fairfield!

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Woodsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, General Manager at Fairfield Inn & Suites Rapid City, responded to this reviewResponded May 28, 2019

Dear Woodsguy,

Thank you so much for visiting the area. While the weather did not cooperate with your camping plans, we were delighted to host you and your party.

Our goal is to always go above and beyond for our guests and I am delighted to hear we were able to do that for you. Thank you for your kind words. They will be shared with the staff and used as a motivational tool for a job well done. We appreciate your feedback.

The next time you are in the area and the weather turns, please know you always have a clean and welcoming place for the night.

Please have safe travels and it was please meeting you and your party.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2019

This trip we are staying exclusively in Fairfields and SpringHills. This has been the worst one so far. Room is showing it’s age. Rust in the bathroom and the bed is so worn out it slopes. Breakfast is the same as the other places we’ve stayed on this trip, Desk clerk was cool but very efficient.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, General Manager at Fairfield Inn & Suites Rapid City, responded to this reviewResponded May 20, 2019

Dear Rob S,

Thank you for staying with us. We appreciate your feedback as it helps us improve the property.

Our staff does their best at providing a clean and inviting atmosphere and I apologize you experienced a few opportunities while with us. I have instructed our housekeeping and engineering team to investigate the details you explained and correct them immediately. Thank you for bringing these issues to my attention.

Your feedback is valued greatly as it allows us to not only correct any issues but give praise to team members who go the extra mile.

As a Marriott property, we follow strict guidelines for our breakfast and we are invited to share real world feedback with them.

We look forward to your next visit. Please have safe travels and a great day. Thank you again for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2019

The waterpark is fun, but very busy. They do allow drinking in the waterpark area which is nice for people that know how to handle an adult activity. The kids all had great fun and the staff was very nice.

Date of stay: March 2019
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, General Manager at Fairfield Inn & Suites Rapid City, responded to this reviewResponded May 14, 2019

Dear Tom B,

Thank you for staying with us and sharing your experience with future guests.

Our property is a great place to take the family and let everyone blow off a little steam. We look forward to your next visit and trip down the slides.

Please have safe travels and a wonderful day.

Thank you again for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019

Very nice place to stay. It is connected to an indoor Water World for kids on one end and a Perkins on the other end. Fast food and gasoline within 1/4 mile. Washer $1.75, Dryer $1.50. Small box of soap and snacks way over priced at $2.70. WiFi good at 180 mbps. Good parking. Easy trip to the airport. The 2 "office" comps and printers did not work but the manager printed out my boarding pass. Light bulbs were rather dim. Will stay here again next time I am up that way. $49 for the room and $6.41 for the Gov.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Zygret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, General Manager at Fairfield Inn & Suites Rapid City, responded to this reviewResponded May 6, 2019

Dear Zygret,

Thank you for staying with us and sharing your experience with future guests.

Our goal is to always go above expectations and I see we succeeded in most areas. Thank you for letting us know about the business center computers as we have instructed our IT department to get them up and working immediately.

We appreciate you factual review of the hotel and look forward to your next visit.

Please travel safely and have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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