We arrived on a Wednesday afternoon around 6pm. Plenty of open tables. Got seated right away and waited and waited for a drink order. We we also waiting for some more of our party to arrive so we did not think it was a big deal until after our table had been waiting for 10 minutes for a drink order. We had to grab a waiter that was walking by and then we got drink order service. We waited for about 15 minutes for the drinks to arrive. Waitress said they did not have any clean glasses. We finally ordered apps and food. 2 of our appetizers came but other 2 did not. When inquired about it the waitress was dumbfounded and said the kitchen told here they were sent out. Then food comes. Half of the table and about 10 minutes later the other half. We were pretty frustrated with the service and the wait. Spoke to the "Manager" who did not apologize for anything other than asking us what we did not get from our order and him saying he would take it off our bill. Then as he was walking away we seen him shaking his head like it was our fault we did not get what we ordered. So now another waiter is now taking care of everything at our table. He was attentive and had good service. Apologized for the previous waitress mistakes and kitchen mistakes. Food seemed overcooked as chicken was like jerky. Presentation of food was nothing like the pictures. Mistake after mistake. It took us 2 1/2 hours from time we sat down to leaving. Pretty sure we wont be back to this TGI Fridays for quite some time.
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