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“Hotel was impressive, but staff needs some work”

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MainStay Suites Rapid City
Ranked #20 of 48 Hotels in Rapid City
Reviewed June 28, 2013

I hate to write this review, because overall, the hotel itself was very nice to stay in. The bed was comfortable. Everything felt new (as they had only been open about 3-4 weeks). The breakfast was not bad, had waffles, eggs, potatoes, your choice of cereal or breads and coffee 24 hours. The rooms were very nice, with the full sized fridge, microwave, dishwasher, silverware/dining material.

I literally had only one issue for the whole time there, and was very disappointed in the way it was handled. I understand the place is new and there are things that need to be done, but was it really necessary for them to be painting the walls outside our room until 1245 in the morning. Literally from 1130pm-1245am, we could hear the sound of the paint rollers moving up and down the walls over and over and over. We could not sleep. So finally at 1245, I called the front desk to complain, and they wrapped it up about 15 minutes later.

The next morning, I spoke to the manager on duty about how obnoxious it was that we had to call them to get them to stop. He initially asked if they stopped after I had called the front desk and I said yes about 15 minutes later. I asked why it was necessary for them to be working at almost 1am, in areas where people are trying to sleep. He replied, "To get it done." I'm a naturally sarcastic person, but this set me off. I hadn't had much sleep the night before and had to drive back to Colorado to get this guy's smart [--] remark. I was infuriated. Like I said, I understood that this is new hotel and that work will need to be done. But common sense says I shouldn't have to call and complain at 1am to get them to stop being loud outside a room where people are sleeping. I was so beyond angered with this, that I swear to never stay at this hotel again.

  • Stayed: June 2013, traveled as a couple
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1  Thank ebu527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 - 370 of 373 reviews

Reviewed June 22, 2013 via mobile

Motel is new ,checked in late, but the staff was very friendly and helpful. Rooms were clean, breakfast was good with a variaty. Will stay here again in the future!!Great motel and staff. Wish we had more time to check out the pool.

  • Stayed: June 2013
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1  Thank Fredelcamino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

While searching for hotels in Rapid City, I came across this MainStay Suites - which had lower rates than other hotels in the area. When I couldn't find any reviews of this hotel, I dug a little deeper and found out it was a newly built hotel. It looked nice and had a good rate, so I booked it.

My family stayed three nights, and had a wonderful experience! Because it's a suite hotel, all rooms have kitchens. Ours had a full-size refrigerator, microwave, small stove-top, dishwasher, plates, glasses, pans, etc. For a one-night stay, this probably wouldn't be a big deal - but for three nights it was!

In addition, this hotel offers a basic continental breakfast, guest laundry room, an exercise room, and a very nice pool (24 hour access too!) It is a great place for long-term business travelers or families. Thanks, MainStay Suites!

  • Stayed: June 2013, traveled with family
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4  Thank krnygirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

We stayed at the Mainstay Suites from June 10th until June 14th, 2013. They told us that the hotel opened 10 days prior to our first night, meaning about June 1st. That being said, of course the hotel building was brand new and in excellent shape, very clean. The rooms all had a refrigerator, microwave, plates, eating utensils, etc. The hotel had a nice indoor pool. We wish they had a hot tub for the adults, but the pool was great for the kids. The hotel is about 30 minutes from a lot of the tourist sites, but very close to I-90, meaning close to restaurants and easy access to tourist sites.

The hotel had a pretty good hot breakfast, including a variety of eggs, sausage, waffles, and biscuits and gravy, depending on the day. There were also juices and coffee, donuts, cereal, oatmeal, etc.

We noticed that hotels in the area are quite pricey in the summer. It was difficult to find a hotel with very good ratings and above, that was a lower price. The price here was a little high for us, but I guess you just have to spend a little more in the summer. Compared to other similar hotels, I think their price was a little lower.

The bed, sheets, and pillows were comfortable. We had some noisy neighbors a couple of nights which caused some difficulties getting to sleep. They eventually quieted down though. However, I can't blame the hotel for this, as I had a similar problem in a five star hotel once. This is why I am glad that we do not live in an apartment.

What really stood out to us was the costumer service. ALL staff was very friendly and helpful, from giving directions, to replacing a lost room key, to locating a sewing kit for us. The front desk personnel just always seemed to be friendly, and even the cleaning service were friendly if we met them in the hallways. We would definitely stay here again.

  • Stayed: June 2013, traveled with family
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6  Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

  • Stayed: July 2017, traveled with family
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    • Sleep Quality
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Thank DakotaMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2017
Google Translation

  • Stayed: April 2016, traveled with friends
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    • Rooms
    • Service
Thank lonely-KT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2016
Google Translation

  • Stayed: August 2016, traveled as a couple
    • Value
    • Rooms
    • Service
Thank marc b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Rapid City

Address: Outfitter Road Next to 3231 E. Mall Drive, Rapid City, SD 57703
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 48 Hotels in Rapid City
Price Range: $59 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Rapid City 2.5*
Number of rooms: 97
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