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“Need to Work on Customer Service”

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Holiday Inn Express Hotel & Suites Rapid City
Ranked #23 of 51 Hotels in Rapid City
Certificate of Excellence
South Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Need to Work on Customer Service”
4 of 5 bubbles Reviewed March 20, 2006

Our family stayed here for six nights during our vacation in South Dakota. The hotel was just off the interstate and central to all our destinations. We traveled to Wall, Badlands, Custer State Park, Mount Rushmore, Crazy Horse, and Deadwood. There were several restuarants within walking distance. I remember Outback Steakhouse, Denny's, and TGI Fridays. The hotel was very clean and looked to be fairly new. We had a stardard room and ample space. We were gone most days and only there at night. There was an indoor pool (we didn't use) and they offered a free breakfast each morning with the usual muffins, bagels, fruits, etc. Our only complaint was that we were on the first floor and after being gone all day and returning well after dark, we discovered our windows and curtains left open. There were no screens so anyone had direct access to our room from outside. We brought this to the attention of the evening clerk who was not the least concerned and said housekeeping must have left them open. When we asked to speak to the manager we were told they would not be in until the morning. For the next three mornings we asked for management and we were told she was not in and we ask that she be left a note that we wanted to speak to her and they said it had been done. No one ever contacted us. Upon checkout we were still told she was not available. We would have appreciated some type of explanation or apology. No complaints about the property and we would stay there again, but they do need to work on their customer service.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank maxwellhouse106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
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    8
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
philly
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed September 26, 2005

traveling to s. dakota and national parks, we were looking for something
reasonably priced, clean comfortable and convenient. this met all reqirements. there's also a good restaurant, the Colonial across the street.

Stayed September 2005
Helpful?
4 Thank frankiePhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 16, 2005

We loved our king suite, after staying in Wall, sd the previous night this was a palace! within walking distance to shopping and eating places and the movies! the pillowtop matteress was great, like sleeping on a cloud!
Bathroom was large, room includes a frig and microwave. breakfast was good too, a good variety. Everything was new looking and very clean!
No complaints here... I would stay again for sure!

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed June 26, 2005

This is a nice hotel, consistent with most Holiday Inn Expresses. Because of the busy tourist season we booked our rooms (for business) well in advance. When we got to the hotel to check-in, they had us in smoking rooms. This is not how the reservation was made. The front desk wasn't very accommodating about the mess up. To top it off, they billed me for an extra day when I decided to check-out early because I did not want to stay in a smoking room. The Assistant Manager made it seem like it was my fault. I would think twice before staying here again.

  • Stayed June 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed November 10, 2003

Yes its just a Holiday Inn, but compared to the other accomodations in Rapid City (which aren't bad, but not exceptional either), it ranks up there near the top. The interior is typical Holiday Inn Express, but everything is clean and new-looking, and there are several restaurants within a five-minute walk. About ten minutes from downtown, but very convenient if you're headed out to Badlands, as its off the interstate just east of the main city.

Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Rapid City

Property: Holiday Inn Express Hotel & Suites Rapid City
Address: 645 E Disk Dr, Rapid City, SD 57701-7812
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rapid City 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Rapid City was fully renovated in 2013 and is well suited for both family and business needs. For the business traveler we have rooms with free high speed internet access and a business center available 24 hours a day. Our services include fax service and all rooms contain two line speaker phones. For the family, we have our large indoor pool with water feature, hot tub and a newly expanded fitness room. Our Express Start breakfast bar has something for everyone to start your morning off right. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Rapid City
Holiday Inn Rapid City
Rapid City Holiday Inn
Holiday Inn Express Rapid City

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